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22-28 Norfolk Square , W2 1RS, London, United Kingdom

Review Score

Based on 1012 reviews

heart

7.0

Location

9.4

314 reviews

Service

8.5

233 reviews

WiFi

6.6

43 reviews

Breakfast

6.3

223 reviews

Room

3.9

394 reviews

Comfort

2.3

264 reviews

Amenities

1.8

150 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location with good access by car. Close to public transport and the train. Central location with great sightseeing, dining out and shopping.

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8.5

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping can be a problem.

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6.6

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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6.3

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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3.9

"Room needs to be improved"

Poorly-maintained rooms with low rated beds, furniture, and TVs. Excellent views from old, small rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Good minibar.

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2.3

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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1.8

"Amenities are not the best"

Guests like the grounds but not the buildings or lobby. Elevator in need of updating. Architecture not so nice.

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9.5

"Great location"

Great location. Close to public transport and the train.

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8.8

"Fantastic service"

Friendly service.

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6.5

"Breakfast is average"

Breakfast is average.

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4.8

"Complaints about WiFi"

Complaints about WiFi.

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4.1

"Room needs to be improved"

Fairly clean rooms, though small with uncomfortable beds and poor bathrooms.

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3.0

"More comfort would be nice"

Small, uncomfortable rooms with subpar beds and too much noise.

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1.8

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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9.5

"Great location"

Great location.

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8.5

"Fantastic service"

Friendly service.

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6.5

"Breakfast is average"

Breakfast is average.

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3.4

"Room needs to be improved"

Rooms could be larger.

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2.4

"More comfort would be nice"

Rooms are described as uncomfortable, loud and cramped.

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9.4

"Great location"

Great location.

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8.6

"Fantastic service"

Friendly service.

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6.5

"Breakfast is average"

Breakfast is average.

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3.3

"Room needs to be improved"

Room needs to be improved.

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2.4

"More comfort would be nice"

More comfort would be nice.

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1.9

"Amenities are not the best"

Hotel buildings could use some improvement.

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9.5

"Great location"

Great location.

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3.4

"Room needs to be improved"

Room needs to be improved.

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