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123 QUEEN STREET WEST , M5H 2M9, Toronto, Canada

Review Score

Based on 7430 reviews

heart

8.7

Location

9.5

1544 reviews

Pool

8.9

249 reviews

Service

8.6

1535 reviews

Room

8.2

1770 reviews

Comfort

7.6

702 reviews

Wellness Area

7.2

110 reviews

Bar and Beverages

6.5

45 reviews

WiFi

6.3

221 reviews

Breakfast

5.7

162 reviews

Value for money

4.4

439 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location, close to the train station. Central location with great sightseeing, dining out and shopping. Decent, but pricey, parking. Good accessibility by car. Close to business sites. Winter sports facilities are close.

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8.9

"Great pool"

Clean pool area.

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8.6

"Fantastic service"

Good management and friendly service, with decent housekeeping. Reception, bar and restaurant service very professional. Room service is average. Great concierge service. Valet service is ok. Recreation staff is nice. Hotel security can be an issue. Booking process is sufficient.

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8.2

"Great room"

Great beds in clean rooms, with wonderful views and nice TVs. Rooms are big but old and in need of maintenance. Small but relatively clean bathrooms. Kitchenette, minibar, A/C and furniture not great quality. Shower can be a problem.

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7.6

"Very comfortable"

Great sized rooms, very comfortable with wonderful beds. Small bathrooms, noisy rooms, and deficient A/C.

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7.2

"Great wellness & sports facilities"

Great fitness area, sauna and wellness.

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6.5

"Standard bar"

Alright but spendy bar. Alcoholic drinks are not the best. Good bar service.

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6.3

"Regular internet service"

WiFi is decent and okay-priced. Wifi quality could be improved.

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5.7

"Breakfast is average"

Breakfast is decent but expensive.

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4.4

"Value for money could be better"

Value for money could be better. Internet is affordable. Pricey breakfast and dining. Beverages could be cheaper.

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9.4

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Decent, but pricey, parking. Good accessibility by car.

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8.5

"Great pool"

Great pool.

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8.5

"Fantastic service"

Service is professional and friendly.

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7.6

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Guests complain about bathrooms, minibars, and general room maintenance.

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5.8

"Breakfast is average"

Breakfast is decent but expensive.

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4.3

"Value for money could be better"

Value for money could be better. Internet is affordable. High priced breakfast.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.4

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Decent, but pricey, parking. Good accessibility by car.

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9.1

"Great pool"

Great pool.

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8.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.8

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Guests complained about minibars and bathrooms. Rooms in need of an update.

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5.6

"Breakfast is average"

Breakfast is average.

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4.6

"Value for money could be better"

Value for money could be better. Internet is affordable.

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4.6

"Complaints about WiFi"

WiFi isn't great although it's reasonably priced.

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9.6

"Great location"

Great location.

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8.5

"Fantastic service"

Friendly service.

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7.7

"Great room"

Excellent rooms with wonderful beds.

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7.6

"Very comfortable"

Comfortable rooms and beds.

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7.2

"Awesome vibe"

Awesome vibe. Hotel could use some updating.

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7.0

"Great amenities"

Good amenities and hotel building is acceptable.

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4.8

"Value for money could be better"

Value for money could be better.

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9.3

"Great location"

Great location.

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8.6

"Fantastic service"

Friendly service.

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7.7

"Great room"

Excellent rooms with wonderful beds.

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7.5

"Great amenities"

Nice building.

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7.1

"Awesome vibe"

Awesome vibe.

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4.9

"Value for money could be better"

Value for money could be better.

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4.2

"Complaints about WiFi"

Complaints about WiFi.

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