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123 QUEEN STREET WEST , M5H 2M9, Toronto, Canada

Review Score

Based on 4735 reviews

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8.7

Location

9.4

1036 reviews

Pool

8.7

180 reviews

Service

8.6

993 reviews

Comfort

8.0

545 reviews

Amenities

7.9

372 reviews

Room

7.7

1263 reviews

Wellness Area

5.0

78 reviews

Value for money

4.1

399 reviews

Breakfast

4.1

121 reviews

WiFi

3.7

236 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.7

"Great pool"

Good pool, acceptably clean.

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8.6

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Room service could have been improved. Great concierge service. Management should be more attentive. Smooth booking process. Recreation staff is nice. Hotel security is ok.

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8.0

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. A bit too noisy and some complaints about the size of the bathrooms.

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7.9

"Great amenities"

Great terraces and okay facilities. Great buildings with nice entrance area and conference rooms. Beautiful architecture. Elevator in need of updating. Pleasant hotel grounds.

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7.7

"Great room"

Small bathrooms, but clean rooms with lovely views and beds. Large rooms with nice TV's. Dilapidated rooms, with bad kitchenettes, minibars, and furniture. Shower can be a problem.

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5.0

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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4.1

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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4.1

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.3

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Easy car access but inadequate parking.

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8.3

"Fantastic service"

Professional service and good reception. Valet service is ok. Great concierge service.

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8.2

"Great pool"

Great pool.

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7.3

"Great room"

Tidy rooms with great beds and lovely views, but bathrooms are poor. Poorly maintained rooms with subpar furnishing and minibars.

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4.8

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved. Good fitness area.

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4.2

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.6

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.1

"Great location"

Great location. Accessible by car, but parking is costly. Good shopping and sightseeing.

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8.6

"Great pool"

Great pool.

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8.2

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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8.2

"Fantastic service"

Friendly service and great reception.

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7.3

"Great room"

Spacious and tidy rooms. TV's, beds and views are impressive. Guests had probelms with room cleanliness and maintenance, and complained about minibars. Shower can be a problem.

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5.0

"Sufficient wellness & sports facilities"

Wellness & sports facilities could be improved.

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4.0

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.8

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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3.2

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.5

"Great location"

Great location near lots of shopping.

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8.9

"Great pool"

Great pool.

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8.2

"Fantastic service"

Friendly service and great reception.

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7.8

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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7.2

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Bathroom could be optimized.

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5.2

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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4.4

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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3.8

"Breakfast can be improved"

Breakfast can be improved.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.9

"Great location"

Great location.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.4

"Great amenities"

Nice building.

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7.3

"Great room"

Great rooms, with comfortable beds and lovely views.

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4.6

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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