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123 QUEEN STREET WEST , M5H 2M9, Toronto, Canada

Review Score

Based on 4651 reviews

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8.6

Location

9.3

1044 reviews

Service

8.5

1040 reviews

Pool

8.2

181 reviews

Comfort

8.0

535 reviews

Amenities

8.0

379 reviews

Room

7.6

1291 reviews

Wellness Area

5.1

78 reviews

Breakfast

4.1

120 reviews

Value for money

3.8

407 reviews

WiFi

3.7

251 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.5

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Management and housekeeping are decent. Room service could have been improved. Great concierge service. Great valet service. Booking process is sufficient. Recreation staff is nice. Hotel security can be an issue.

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8.2

"Great pool"

Good pool, acceptably clean.

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8.0

"Rather comfortable"

Comfortable rooms and beds. A bit too noisy and some complaints about the size of the bathrooms.

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8.0

"Great amenities"

Awesome terrace. Great hotel grounds and buildings. Great conference area and nice entrance area. Beautiful architecture. Elevator in need of updating.

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7.6

"Great room"

Great beds in clean rooms, with wonderful views and nice TVs. Dilapidated rooms, with bad kitchenettes, minibars, and furniture. Small but relatively clean bathrooms. Relatively new rooms. Shower can be a problem.

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5.1

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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4.1

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.8

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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3.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.1

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

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7.9

"Great pool"

Great pool.

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7.7

"Fantastic service"

Professional service and good reception. Great valet service. Great concierge service. Room service could have been improved.

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6.9

"Room is all right"

Relatively new rooms. Tidy rooms with great beds and lovely views, but bathrooms are poor. Poorly maintained rooms with subpar furnishing and minibars.

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5.0

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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4.1

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.4

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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9.1

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Good shopping and sightseeing.

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7.8

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. A bit too noisy and some complaints about the size of the bathrooms.

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7.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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6.9

"Room is all right"

Tidy, relatively new rooms, with great beds. Large rooms, good TV's, and great views. Small but relatively clean bathrooms. Room need better maintenance, and minibars are not great. Shower can be a problem.

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4.9

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved. Good fitness area.

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4.0

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.9

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.4

"Great location"

Great location near lots of shopping.

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8.5

"Great pool"

Great pool.

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8.1

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.7

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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7.2

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Bathroom could be optimized.

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5.3

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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3.9

"Breakfast can be improved"

Breakfast can be improved.

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3.8

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.4

"Great location"

Great location.

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8.1

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.6

"Great amenities"

Nice building.

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7.3

"Great room"

Lovely rooms with pleasant views.

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6.9

"Decent vibe"

Decent vibe.

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4.1

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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