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123 QUEEN STREET WEST , M5H 2M9, Toronto, Canada

Review Score

Based on 4215 reviews

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8.6

Location

9.3

965 reviews

Bar and Beverages

8.7

27 reviews

Service

8.4

966 reviews

Comfort

8.0

518 reviews

Amenities

8.0

366 reviews

Room

7.8

1211 reviews

Breakfast

5.1

117 reviews

WiFi

4.8

262 reviews

Value for money

4.5

400 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.7

"Bar is awesome"

Bar is awesome.

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8.4

"Fantastic service"

Efficient, friendly service with a nice reception. Reasonable restaurant, but questionable management. Room service could have been improved. Great concierge service. Valet service is ok. Hotel security can be an issue. Booking process is sufficient. Recreation staff is nice.

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8.0

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. A bit too noisy and some complaints about the size of the bathrooms.

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8.0

"Great amenities"

Great buildings with nice entrance area and conference rooms. Beautiful architecture. Hotel grounds are pleasant, but facilities are outdated. Elevator in need of updating.

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7.8

"Great room"

Great beds in clean rooms, with wonderful views and nice TVs. Small but relatively clean bathrooms. Rooms are spacious, but furniture is not great. Average rooms with okay maintenance. Complaints about minibars and kitchenettes. Shower can be a problem.

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5.1

"Breakfast is average"

Breakfast is decent but expensive.

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4.8

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.5

"Value for money could be better"

Value for money could be better. Internet is affordable. Pricey breakfast and dining.

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9.2

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

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7.6

"Great pool"

Great pool.

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7.3

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Guests complained about minibars and bathrooms. Average rooms with okay maintenance. Furniture needs more attention.

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7.3

"Fantastic service"

Service is professional and friendly. Great concierge service. Valet service is ok. Room service could have been improved.

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4.8

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.7

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.8

"Value for money could be better"

Value for money could be better. Internet is affordable. Pricey breakfast and dining.

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8.8

"Great location"

Great location. Pricey, inconvenient parking. Near downtown with great sightseeing and shopping.

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8.8

"Bar is awesome"

Bar is awesome.

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8.1

"Fantastic service"

Service is professional and friendly.

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7.9

"Rather comfortable"

Comfortable rooms and beds. Small bathrooms, noisy rooms, and deficient A/C.

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7.7

"Great room"

Great beds in clean rooms, with wonderful views and nice TVs. Small but relatively clean bathrooms. Poorly rated A/C, minibars, and furniture. Modestly maintained rooms. Shower can be a problem.

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6.6

"Food is all right"

Average, but pricey, food.

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5.0

"Breakfast is average"

Some complaints about quality and price of breakfast.

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4.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.1

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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9.4

"Great location"

Great location near lots of shopping.

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8.4

"Great pool"

Great pool.

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7.9

"Fantastic service"

Service is professional and friendly.

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7.7

"Rather comfortable"

Comfortable (but somewhat noisy) rooms with great beds.

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7.3

"Great room"

Tidy rooms with great beds and lovely views, but bathrooms are poor.

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4.9

"Breakfast can be improved"

Breakfast can be improved.

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4.9

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.4

"Value for money could be better"

Value for money could be better. Internet is affordable.

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9.4

"Great location"

Great location.

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8.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.3

"Awesome vibe"

Awesome vibe. Relatively modern hotel.

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7.1

"Great room"

Views are great and rooms are clean.

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4.9

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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4.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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