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123 QUEEN STREET WEST , M5H 2M9, Toronto, Canada

Review Score

Based on 6162 reviews

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8.7

Location

9.4

1275 reviews

Service

8.8

1276 reviews

Pool

8.5

207 reviews

Room

8.4

1530 reviews

Amenities

8.2

492 reviews

Comfort

8.1

625 reviews

WiFi

6.3

256 reviews

Wellness Area

6.1

94 reviews

Breakfast

4.8

131 reviews

Value for money

4.2

449 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.8

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Room service is average. Great valet service. Great concierge service. Management is acceptable. Smooth booking process. Recreation staff is nice. Hotel security is ok.

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8.5

"Great pool"

Great but poorly cleaned pool.

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8.4

"Great room"

Rooms are clean and relatively new, with great beds and views. Large rooms with nice TV's. Small but relatively clean bathrooms. Kitchenette, minibar, A/C and furniture not great quality. Shower can be a problem.

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8.2

"Great amenities"

Great hotel grounds and outdoor sports facilities. Great hotel buildings and entrance area. Generally old facilities, although conference area was good. Elevator in need of updating. Adequate terrace. Good handicap accessible facilities.

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8.1

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Small bathrooms, noisy rooms, and deficient A/C.

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6.3

"Regular internet service"

Expensive but decent WiFi. Wifi quality could be improved.

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6.1

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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4.8

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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4.2

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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9.3

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

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8.4

"Fantastic service"

Efficient, friendly service with a nice reception. Great concierge service. Great valet service.

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8.2

"Great pool"

Great pool.

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8.0

"Great room"

Clean rooms with wonderful beds and stunning views. Minibar can be a problem. Acceptable rooms and bathrooms.

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4.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.5

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.9

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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9.2

"Great location"

Great location. Pricey, inconvenient parking. Good shopping and sightseeing.

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8.2

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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8.2

"Fantastic service"

Friendly service and great reception.

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7.8

"Great room"

Tidy, spacious rooms which are relatively new. TV's, beds and views are impressive. Guests complain about bathrooms, minibars, and general room maintenance. Shower can be a problem.

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4.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.7

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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4.1

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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9.5

"Great location"

Great location near lots of shopping.

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8.7

"Great pool"

Great pool.

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8.4

"Fantastic service"

Friendly service and great reception.

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7.8

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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7.7

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Bathroom could be optimized.

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4.5

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.4

"Breakfast can be improved"

Breakfast can be improved.

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4.4

"Value for money could be better"

Value for money could be better. Internet is affordable.

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9.4

"Great location"

Great location.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.7

"Great room"

Great rooms, with comfortable beds and lovely views.

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7.5

"Great amenities"

Nice building.

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4.7

"Value for money could be better"

Value for money could be better.

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4.0

"Complaints about WiFi"

Wifi quality could be improved.

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