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Sheraton on the Falls Hotel

  • hotel stars
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5875 FALLS AVENUE , L2G 3K7, Niagara Falls, Canada

Review Score

Based on 6650 reviews

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8.2

Location

8.3

1486 reviews

Service

8.2

1297 reviews

Room

7.1

2491 reviews

Breakfast

6.7

260 reviews

Cleanliness

6.1

638 reviews

Amenities

4.7

559 reviews

WiFi

4.7

81 reviews

Vibe

4.5

381 reviews

Pool

4.2

190 reviews

Value for money

4.0

731 reviews

100% Verified Real Reviews

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8.3

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping. Reasonably accessible by car.

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8.2

"Fantastic service"

Service is professional and friendly. Reception, housekeeping and restaurant service were adequate. Recreation staff is nice. Great concierge service. Great valet service. Room service is average. Booking process is sufficient.

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7.1

"Great room"

Lovely rooms with pleasant views. Room and furniture are poorly maintained, but relatively clean and reasonably sized. Small rooms and poorly cleaned bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

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6.7

"Breakfast is average"

Breakfast is decent but expensive.

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6.1

"Quite clean"

Rooms are moderately tidy but pool area could use more attention. Moderately clean hotel facilities. The bathrooms and dining area need some cleaning.

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4.7

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating. Architecture not so nice. Good meeting & event facilities.

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4.7

"WiFi system needs upgrading"

Wifi quality could be improved. Internet is affordable.

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4.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel.

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4.2

"Pool should be renewed"

Pool in need of cleaning.

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4.0

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable. Standard beverage prices.

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8.3

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby.

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7.6

"Fantastic service"

Service is acceptably professional but very friendly, with decent reception and housekeeping. Room service is average. Great valet service. Recreation staff is nice. Great concierge service.

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6.7

"Breakfast is average"

Breakfast is decent but expensive.

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6.5

"Room is all right"

Great views, with average beds, relatively well-sized and tidy enough. Small rooms and poorly cleaned bathrooms. Badly maintained rooms with poor minibars and kitchenettes. Older rooms and furniture. Shower can be a problem.

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6.4

"Food is all right"

Overpriced, badly cleaned restaurant makes for a poor experience. Menu is adequate.

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5.1

"Comfortable"

Mediocre comfort, room sizes and beds. A bit too noisy and some complaints about the size of the bathrooms.

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4.9

"Could use a good cleaning"

The bathrooms and dining area need some cleaning. Rooms are moderately tidy but pool area could use more attention. Moderately clean hotel facilities.

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4.7

"WiFi system needs upgrading"

Wifi quality could be improved. Internet is affordable.

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4.2

"Pool should be renewed"

Pool in need of cleaning.

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3.8

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating. Architecture not so nice.

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3.5

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable.

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3.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Luxurious Hotel. Hotel could be more stylish.

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8.2

"Fantastic service"

Service is professional and friendly. Reception, housekeeping and restaurant service were adequate. Recreation staff is nice. Great valet service. Great concierge service.

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7.9

"Great location"

Great location. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby.

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7.0

"Great room"

Great room. Awesome balconies and views, and comfortable beds. Rooms are okay size and cleanliness, but old, and the A/C is poor. Small rooms and poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Shower can be a problem.

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6.4

"Breakfast is average"

Breakfast is decent but expensive.

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6.1

"Food is all right"

Overpriced, badly cleaned restaurant makes for a poor experience. Menu is adequate.

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5.4

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Moderately clean hotel facilities.

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4.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel.

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4.6

"WiFi system needs upgrading"

Wifi quality could be improved. Internet is affordable.

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4.3

"Pool should be renewed"

Pool should be renewed.

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4.3

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating. Architecture not so nice.

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3.6

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable.

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8.2

"Fantastic service"

Friendly service.

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8.2

"Great location"

Great location.

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7.3

"Great room"

Great rooms, with comfortable beds and lovely views. Room cleanliness is acceptable.

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6.4

"Food is all right"

Food is all right.

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6.4

"Breakfast is average"

Breakfast is average.

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6.2

"Quite clean"

Room cleanliness is acceptable.

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4.9

"Amenities are not the best"

Hotel buildings could use some improvement.

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4.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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3.8

"Value for money could be better"

Value for money could be better.

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8.1

"Fantastic service"

Fantastic service.

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7.6

"Great location"

Great location.

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6.6

"Room is all right"

Fairly clean rooms, but inadequate bathrooms.

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5.8

"Quite clean"

Room cleanliness is acceptable.

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5.7

"Comfortable"

Comfortable.

Photos from travellers