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5875 FALLS AVENUE , L2G 3K7, Niagara Falls, Canada

Review Score

Based on 6987 reviews

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8.3

Location

8.1

1504 reviews

Service

8.0

1346 reviews

Room

6.5

2517 reviews

Breakfast

6.1

252 reviews

Cleanliness

5.6

591 reviews

Comfort

5.3

830 reviews

Amenities

5.0

509 reviews

WiFi

4.6

82 reviews

Vibe

4.1

374 reviews

Value for money

3.7

732 reviews

100% Verified Real Reviews

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8.1

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

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8.0

"Fantastic service"

Efficient, friendly service, but complaints about management. Reception, housekeeping and restaurant service were adequate. Recreation staff is nice. Great valet service. Room service could have been improved. Booking process is sufficient. Shuttle service can be an issue. Hotel security can be an issue.

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6.5

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Poorly-maintained, small, old rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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6.1

"Breakfast is average"

Breakfast is decent but expensive.

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5.6

"Quite clean"

Rooms are moderately tidy but pool area could use more attention. The bathrooms and dining area need some cleaning. Moderately clean hotel facilities.

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5.3

"Comfortable"

Beds are decent and generally comfortable. Small rooms and bathrooms, with insufficient A/C and too much noise.

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5.0

"Ordinary amenities"

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice. Good meeting & event facilities.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel.

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3.7

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable. Standard beverage prices.

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8.3

"Great location"

Great location. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby.

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7.8

"Fantastic service"

Service is acceptably professional but very friendly, with decent reception and housekeeping. Great valet service.

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6.5

"Breakfast is average"

Breakfast is decent but expensive.

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6.4

"Food is all right"

Food and menu is typical, but quite expensive.

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5.8

"Room is all right"

Beds not so bad, but poorly-maintained with A/C problems. Lovely view, although rooms are small, old and poorly cleaned. Small rooms and poorly cleaned bathrooms. Poor quality TV's, furniture, and kitchenettes. Shower can be a problem.

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4.3

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.1

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Moderately clean hotel facilities.

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4.0

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating. Architecture not so nice.

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4.0

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable.

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3.3

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel.

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7.9

"Fantastic service"

Service is professional and friendly. Reception, housekeeping and restaurant service were adequate. Great concierge service. Recreation staff is nice.

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7.9

"Great location"

Great location. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby.

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6.6

"Room is all right"

Beds and views are impressive, but cleanliness just so-so. Small, outdated rooms in need of better maintenance. Small rooms and poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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6.1

"Food is all right"

Overpriced, badly cleaned restaurant makes for a poor experience. Menu is adequate.

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5.7

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Moderately clean hotel facilities.

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5.7

"Breakfast is average"

Breakfast is decent but expensive.

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5.5

"Comfortable"

Relatively comfortable, with good beds. Small rooms and bathrooms, with insufficient A/C and too much noise.

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4.8

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel.

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4.4

"Amenities are not the best"

Guests like the grounds but not the buildings or lobby. Elevator in need of updating.

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3.8

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable.

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8.1

"Great location"

Great location.

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7.9

"Fantastic service"

Friendly service.

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6.9

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean.

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5.9

"Quite clean"

Room cleanliness is acceptable.

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5.8

"Breakfast is average"

Breakfast is average.

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5.6

"Comfortable"

Beds are decent and generally comfortable.

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5.2

"Ordinary amenities"

Hotel buildings are substandard but amenities are OK.

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4.0

"Vibe is not too good"

Vibe is not too good.

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3.4

"Value for money could be better"

Value for money could be better.

Photos from travellers