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SHOAL BAY ROAD , 2295, Nelson Bay, Australia

Review Score

Based on 2152 reviews

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7.8

Location

9.3

569 reviews

Breakfast

7.1

38 reviews

Service

6.3

413 reviews

Comfort

5.9

407 reviews

Room

5.3

944 reviews

Cleanliness

3.3

280 reviews

Amenities

3.1

332 reviews

Vibe

3.1

154 reviews

WiFi

1.3

96 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Excellent location with good bars, restaurants, shopping and beaches nearby. Good car access, but so-so parking.

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7.1

"Tasty breakfast"

Great and affordable breakfast.

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6.3

"Service is adequate"

Average reception and service professionalism is typical. Management seems lacking, with badly rated housekeeping, but friendly service. Room service could have been improved. Hotel security can be an issue. Booking process should be better organized. Laundry service can be improved.

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5.9

"Comfortable"

Comfort and noise level are okay, rooms are large. Decent beds and reasonable bathroom size, but inadequate A/C.

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5.3

"Room is all right"

Decent, but old rooms with poor maintenance and bad minibars. Large rooms with great views, decent balconies, and so-so beds. Rooms with some cleanliness issues, and low rated TVs, A/C, and furnishing. Mediocre sized, poorly cleaned bathrooms. Kitchenette is acceptable. Shower can be a problem.

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3.3

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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3.1

"Amenities are not the best"

Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating. Good outdoor sports facilities. Adequate terrace. Architecture not so nice. Handicap accessible facilities are all right.

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3.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel is relatively stylish. Luxurious Hotel. Awesome for a beach holiday. Good resort hotel. Awesome for families.

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1.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.5

"Great location"

Great location with good parking availability. Great nearby restaurants, bars, and shopping right by beach.

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7.3

"Tasty breakfast"

Tasty breakfast.

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6.3

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved. Booking process should be better organized.

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6.0

"Comfortable"

Comfort and noise level are okay, rooms are large. Guests had problems with the beds, A/C, and bathroom size.

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5.9

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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5.5

"Room is all right"

Rooms are old and with poor maintenance, but decent overall with typical balconies. Poor beds and room cleanliness, with a substandard TV. Spacious rooms with excellent views. Mediocre sized, poorly cleaned bathrooms. Despite the decent kitchenettes, the A/C, minibars, and furniture are all subpar. Shower can be a problem.

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3.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel is relatively stylish.

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3.3

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.9

"Amenities are not the best"

Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating. Architecture not so nice.

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1.2

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.3

"Great location"

Great location with good parking availability. Close to the beach, restaurants, and bars.

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7.8

"Great pool"

Great pool.

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6.9

"Breakfast is average"

Breakfast is average.

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6.3

"Service is adequate"

Service is average, but very friendly. Complaints about housekeeping and reception.

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5.9

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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5.5

"Comfortable"

Spacious, acceptably comfortable rooms, but with poor beds and A/C.

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4.7

"Room needs to be improved"

Poor maintenance and cleaning in the rooms and bathrooms, with low rated beds. Spacious rooms with excellent views. Older rooms with badly maintained furniture and poor A/C, but decent kitchenettes. Adequate balcony.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.4

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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1.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Great location.

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6.3

"Service is adequate"

Service is average, but very friendly.

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5.9

"Fairly good value for money"

Fairly good value for money.

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5.7

"Comfortable"

Beds are decent and generally comfortable.

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5.0

"Room is all right"

Guests complained about bathrooms and general cleanliness of the rooms. Lovely views and decent beds.

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3.4

"Vibe is not too good"

Vibe is not too good.

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3.1

"Could use a good cleaning"

Rooms could be cleaner.

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3.0

"Amenities are not the best"

Hotel buildings could use some improvement.

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