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4800 BENDER HILL , L2G3K1, Niagara Falls, United States of America

Review Score

Based on 1937 reviews

heart

7.5

Location

8.3

410 reviews

Service

7.5

345 reviews

Amenities

6.5

259 reviews

Cleanliness

6.0

217 reviews

Food

5.6

38 reviews

Value for money

5.5

201 reviews

WiFi

4.8

24 reviews

Room

4.7

526 reviews

Comfort

4.5

247 reviews

Breakfast

3.5

33 reviews

Vibe

2.5

89 reviews

Wellness Area

0.0

7 reviews

100% Verified Real Reviews

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8.3

"Great location"

Great location. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

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7.5

"Fantastic service"

Great childcare and friendly service. Decent reception and housekeeping. Recreation staff is nice. Booking process should be better organized.

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6.5

"Ordinary amenities"

Hotel grounds are nice, but the entrance area isn't, and amenities are decent but outdated.

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6.0

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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5.6

"Food is all right"

Average, but pricey, food.

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5.5

"Fairly good value for money"

Fairly good value for money. Pricey breakfast and dining. Internet is affordable.

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4.8

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.7

"Room needs to be improved"

Rooms are old and poorly-maintained, although views are OK. Rooms and beds are adequate. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

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4.5

"More comfort would be nice"

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average-sized rooms with alright beds.

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3.5

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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2.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Great water park hotel. Awesome for families.

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0.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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8.6

"Great location"

Great location with excellent sightseeing. Pricey, inconvenient parking.

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7.5

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Recreation staff is nice.

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6.6

"Ordinary amenities"

Pleasant hotel grounds and decent amenities. Poorly reviewed buildings and an uninspiring entrance area.

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5.8

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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5.7

"Food is all right"

Average, but pricey, food.

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4.8

"More comfort would be nice"

Beds are alright and rooms are moderately-sized but too noisy and comfort is lacking.

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4.7

"Complaints about WiFi"

Complaints about WiFi.

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4.6

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

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4.3

"Room needs to be improved"

Rooms are acceptable, if run-down, and some complaints about bathroom cleanliness. Rooms adequately-sized with alright beds and some views. Poor quality TV's, furniture, and kitchenettes.

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3.4

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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2.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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0.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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8.4

"Great location"

Great location.

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7.4

"Fantastic service"

Friendly service.

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6.5

"Ordinary amenities"

Hotel buildings are substandard but amenities are OK.

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6.0

"Quite clean"

Room cleanliness is acceptable.

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5.1

"Room is all right"

Rooms are quite clean and beds are standard.

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4.6

"More comfort would be nice"

Beds are OK, but rooms generally uncomfortable and noisy.

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2.3

"Vibe is not too good"

Vibe is not too good.

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