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4800 BENDER HILL , L2G3K1, Niagara Falls, United States of America

Review Score

Based on 2093 reviews

heart

7.6

Location

8.3

430 reviews

Service

7.5

370 reviews

Amenities

6.4

278 reviews

Cleanliness

6.0

244 reviews

Food

5.7

38 reviews

Value for money

5.3

213 reviews

Room

4.9

573 reviews

Comfort

4.7

261 reviews

WiFi

4.7

24 reviews

Breakfast

3.5

33 reviews

Vibe

3.0

100 reviews

Wellness Area

0.0

8 reviews

100% Verified Real Reviews

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8.3

"Great location"

Great location. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

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7.5

"Fantastic service"

Great childcare and friendly service. Reception is OK, housekeeping good and service professional. Booking process should be better organized.

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6.4

"Ordinary amenities"

Hotel grounds are nice, but the entrance area isn't, and amenities are decent but outdated. Elevator in need of updating.

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6.0

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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5.7

"Food is all right"

Average, but pricey, food.

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5.3

"Fairly good value for money"

Fairly good value for money. Pricey breakfast and dining. Internet is affordable.

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4.9

"Room needs to be improved"

Rooms are old and neglected, but size is OK. Decent beds and views, and clean enough rooms. Small rooms and poorly cleaned bathrooms. Poor quality TV's, furniture, and kitchenettes. Shower can be a problem.

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4.7

"More comfort would be nice"

Small rooms with comfort and noise issues. Average-sized rooms with alright beds.

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4.7

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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3.5

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Great water park hotel. Awesome for families.

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0.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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8.4

"Great location"

Great location with excellent sightseeing. Pricey, inconvenient parking.

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7.6

"Fantastic service"

Great housekeeping with friendly and professional service, but mediocre reception.

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6.5

"Ordinary amenities"

Pleasant hotel grounds and decent amenities. Poorly reviewed buildings and an uninspiring entrance area.

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5.6

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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5.5

"Food is all right"

Average, but pricey, food.

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4.9

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

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4.8

"More comfort would be nice"

Beds are alright and rooms are moderately-sized but too noisy and comfort is lacking.

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4.4

"Complaints about WiFi"

Complaints about WiFi.

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4.3

"Room needs to be improved"

Rooms are acceptable, if run-down, and some complaints about bathroom cleanliness. Rooms adequately-sized with alright beds and some views. Poor quality TV's, furniture, and kitchenettes.

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3.5

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.0

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Entrance area is not particularly attractive. Hotel could use some updating.

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0.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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8.5

"Great location"

Great location.

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7.5

"Fantastic service"

Friendly service.

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6.7

"Ordinary amenities"

Hotel buildings are substandard but amenities are OK.

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5.1

"Room is all right"

Rooms are quite clean and beds are standard.

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4.5

"More comfort would be nice"

Beds are OK, but rooms generally uncomfortable and noisy.

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2.8

"Vibe is not too good"

Vibe is not too good.

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