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20 EAST CHESTNUT ST - DOWNTOWN , 60611, Chicago, United States of America

Review Score

Based on 12677 reviews

heart

8.9

Location

9.5

1696 reviews

Vibe

8.7

1049 reviews

Service

8.6

3757 reviews

Room

8.0

3644 reviews

Breakfast

7.0

468 reviews

WiFi

7.0

78 reviews

Beach

6.0

5 reviews

Value for money

5.7

608 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location. Near to the city centre with good shopping options nearby. Pricey, inconvenient parking. Close to public transport and the train.

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8.7

"Awesome vibe"

Awesome vibe. Stylish hotel. Friendly atmosphere. Pleasant entrance area. Luxurious Hotel. Luxury hotel. Good for business people. Good choice for a city trip.

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8.6

"Fantastic service"

Friendly service and good housekeeping, with average wait staff. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Room service is average. Valet service is ok. Booking process is sufficient. Great hotel security. Recreation staff is nice.

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8.0

"Great room"

Decent, clean rooms with okay beds and great views. Bathrooms are large but with substandard cleaning. Room need better maintenance, and minibars are not great. Substandard furniture, A/C, TV's and kitchenettes. Shower was ok.

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7.0

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.0

"Good internet service"

Fast and cheap WiFi. Wifi quality could be improved.

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6.0

"Reasonable beach"

Reasonable beach.

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5.7

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Normally priced food. Free internet. Standard beverage prices.

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9.4

"Great location"

Great location. Near to downtown with good options for sightseeing. Pricey, inconvenient parking.

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8.6

"Fantastic service"

Friendly service and good housekeeping, with average wait staff. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Room service is average. Valet service is ok. Booking process is sufficient.

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8.1

"Great room"

Poorly-maintained but clean rooms, awesome beds, and great views. Bathrooms are large but with substandard cleaning. Rooms are decent-sized but a little outdated. Substandard furniture, A/C, minibar and TV's. Shower was ok.

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6.6

"Breakfast is average"

Decent and moderately priced breakfast.

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5.7

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Normally priced food. Free internet.

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5.7

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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9.4

"Great location"

Great location with excellent sightseeing. Parking is rare.

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8.7

"Fantastic service"

Average wait staff and housekeeping, but very friendly. Well-managed with a nice reception and professional service, particularly at the bar. Room service is average. Great concierge service.

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8.2

"Great room"

Rooms are big and clean with excellent views, but lacking in maintenance. Room is acceptably new, and beds are so-so. Bathrooms are large but with substandard cleaning. Substandard furniture, A/C, minibar and TV's. Shower was ok.

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7.4

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.2

"Delicious food"

Good food and desserts, but overall a bad dining experience. Menu is adequate. Food is relatively good value, and side dishes are of average quality.

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5.6

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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9.3

"Great location"

Great location, near nice bars and restaurants. Parking is rare.

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8.3

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Great concierge service. Decent waitstaff and management. Room service is average.

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7.8

"Clean"

Rooms are clean, but bathrooms are not.

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7.5

"Great room"

Decent, clean rooms with okay beds and great views. Spacious rooms. Bathrooms are large but with substandard cleaning. Substandard furniture, A/C, minibar and TV's. Shower was ok.

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6.8

"Breakfast is average"

Decent and moderately priced breakfast.

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6.5

"Comfortable"

Passably comfortable with mediocre beds and A/C. Sizable and quiet rooms and bathrooms.

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9.3

"Great location"

Great location.

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8.8

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service.

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7.7

"Great room"

Very good beds, views, and room cleanliness, and okay bathrooms. Generally OK rooms, but poorly maintained and furnished. Shower can be a problem.

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7.6

"Clean"

Clean hotel facilities. Clean rooms.

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6.8

"Breakfast is average"

Breakfast is average.

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5.6

"Fairly good value for money"

Fairly good value for money.

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