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20 EAST CHESTNUT ST - DOWNTOWN , 60611, Chicago, United States of America

Review Score

Based on 13583 reviews

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8.8

Location

9.4

1817 reviews

Service

8.8

4149 reviews

Vibe

8.2

1078 reviews

Cleanliness

8.0

1036 reviews

Beach

7.8

9 reviews

Breakfast

7.3

453 reviews

Room

7.2

3938 reviews

Wellness Area

6.1

133 reviews

WiFi

4.3

94 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location near the beach, with great shopping and sightseeing nearby. Accessible by car, but parking is costly. Close to public transport and the train.

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8.8

"Fantastic service"

Average wait staff and housekeeping, but very friendly. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Room service is perfect. Valet service is ok. Booking process is sufficient. Great hotel security. Recreation staff is nice.

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8.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Relatively modern hotel. Pleasant entrance area. Luxurious Hotel. Luxury hotel. Good for business people. Good choice for a city trip.

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8.0

"Clean"

Clean hotel facilities. Wellness areas and rooms are clean. Dining area could have been cleaner.

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7.8

"Beautiful beach"

Beautiful beach.

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7.3

"Tasty breakfast"

Great and affordable breakfast.

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7.2

"Great room"

Great views from big, clean rooms, with decent beds. Large, so-so bathroom. Inadequate minibars in older, poorly-maintained rooms. People dislike the TVs, A/C, and furniture. Shower was ok.

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6.1

"Sufficient wellness & sports facilities"

Average wellness and fitness area. Sauna not so nice. Clean wellness & sports facilities.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.1

"Great location"

Great location with excellent sightseeing. Pricey, inconvenient parking.

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8.9

"Fantastic service"

Friendly service and good housekeeping, with average wait staff. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Room service is perfect. Valet service is ok.

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7.3

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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7.0

"Great room"

Great views from big, clean rooms, with decent beds. Bathrooms are large but with substandard cleaning. Inadequate minibars in older, poorly-maintained rooms. TV's and furniture not great. Shower was ok.

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6.8

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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6.1

"Sufficient wellness & sports facilities"

Average wellness and fitness area.

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4.4

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.4

"Great location"

Well-located, although unfortunately the parking isn't easy. Near downtown with great sightseeing and shopping.

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8.6

"Fantastic service"

Professional, friendly service, and great reception and management. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service is perfect. Housekeeping is satisfactory. Great concierge service.

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8.1

"Bar is awesome"

Bar is awesome. Bar service is acceptable.

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8.1

"Delicious food"

Uninspiring menu, but good food nonetheless.

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7.8

"Tasty breakfast"

Great and affordable breakfast.

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7.5

"Great room"

Rooms are clean and relatively new, with great beds and views. Lacking maintenance in rooms and poor TV's, minibars, and furniture. Large, so-so bathroom. Shower was ok.

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4.5

"Complaints about WiFi"

Complaints about WiFi.

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9.0

"Great location"

Great location. Shopping, restaurants and bars in the area are great. Pricey, inconvenient parking.

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8.7

"Fantastic service"

Reception and restaurant service are professional and friendly. Great concierge service.

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7.8

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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7.5

"Tasty breakfast"

Great and affordable breakfast.

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6.6

"Room is all right"

Clean, decently-sized rooms with average beds and lovely views. Decently-clean rooms with spacious bathrooms. Outdated, badly maintained rooms with poor furniture. Shower was ok.

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6.3

"Comfortable"

Mediocre comfort, room sizes and beds. Quiet rooms with large bathrooms.

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9.3

"Great location"

Great location.

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8.6

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service.

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8.1

"Clean"

Clean hotel facilities. Clean rooms.

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7.2

"Tasty breakfast"

Tasty breakfast.

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7.0

"Great room"

Insufficiently maintained rooms with poor furniture. Very good beds, views, and room cleanliness, and okay bathrooms. Shower was ok.

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5.3

"Fairly good value for money"

Fairly good value for money.

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