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20 EAST CHESTNUT ST - DOWNTOWN , 60611, Chicago, United States of America

Review Score

Based on 13514 reviews

heart

8.9

Location

9.4

1780 reviews

Service

8.8

4081 reviews

Vibe

8.7

1084 reviews

Cleanliness

8.2

1049 reviews

Amenities

8.1

762 reviews

Room

8.0

3910 reviews

Beach

7.8

9 reviews

Breakfast

7.3

486 reviews

WiFi

6.9

87 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Nearby to the city center and beach with excellent sightseeing. Accessible by car, but parking is a hassle. Close to public transport and the train.

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8.8

"Fantastic service"

Friendly service and good housekeeping, with average wait staff. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Room service is perfect. Valet service is ok. Booking process is sufficient. Great hotel security. Recreation staff is nice.

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8.7

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Relatively modern hotel. Pleasant entrance area. Luxurious Hotel. Luxury hotel. Nice hostel. Good for business people.

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8.2

"Clean"

Clean hotel facilities. Wellness areas and rooms are clean. Dining area could have been cleaner.

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8.1

"Great amenities"

Good handicap accessible facilities. Great hotel grounds and buildings. Great conference area and nice entrance area. Elevator is ok. Awesome terrace.

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8.0

"Great room"

Large, clean rooms with wonderful views. Rooms are fine with okay beds, but poor maintenance and furnishing. Large, so-so bathroom. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower was ok.

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7.8

"Beautiful beach"

Beautiful beach.

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7.3

"Tasty breakfast"

Great and affordable breakfast.

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6.9

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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9.3

"Great location"

Great location near lots of shopping. Pricey, inconvenient parking.

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9.0

"Fantastic service"

Average wait staff and housekeeping, but very friendly. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Room service is perfect. Booking process is sufficient. Valet service is ok.

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8.2

"Clean"

Clean hotel facilities. Clean rooms.

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8.1

"Great room"

Large, clean rooms with wonderful views. Beds are fine, but rooms are old and poorly maintained with inferior furnishing. Large, so-so bathroom. TV's and minibars are poor.

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7.1

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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5.6

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Free internet. Standard beverage prices.

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5.4

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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9.5

"Great location"

Well-located, although unfortunately the parking isn't easy. Near downtown with great sightseeing and shopping.

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8.9

"Fantastic service"

Average wait staff and housekeeping, but very friendly. Well-managed with a nice reception and professional service, particularly at the bar. Room service is perfect. Great concierge service.

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8.2

"Great room"

Decent, clean rooms with okay beds and great views. Lacking maintenance in rooms and poor TV's, minibars, and furniture. Large, so-so bathroom. Shower was ok.

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7.9

"Clean"

Clean hotel facilities. Clean rooms.

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7.7

"Delicious food"

Dining experience is not great but the food is generally good. Restaurant menu and prices are okay.

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7.5

"Tasty breakfast"

Great and affordable breakfast.

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5.2

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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9.1

"Great location"

Great location. Shopping, restaurants and bars in the area are great. Pricey, inconvenient parking.

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8.6

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service. Average restaurant service. Room service is perfect.

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7.3

"Great room"

Rooms are tidy, of average size, with OK beds, but outdated. Badly maintained rooms with poor air conditioning, televisions, and furniture. Large bathrooms and great views. Shower was ok.

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7.2

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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5.8

"Comfortable"

Average sized rooms with typical beds, noise and comfort levels. Large bathrooms, but inadequate A/C.

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5.6

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices.

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9.3

"Great location"

Great location.

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9.1

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service.

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7.9

"Clean"

Clean hotel facilities. Clean rooms.

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7.6

"Great room"

Clean rooms with wonderful beds and stunning views. Acceptable rooms and bathrooms. Reasonably sized rooms but poor furniture. Shower was ok.

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7.5

"Delicious food"

Delicious food.

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6.8

"Breakfast is average"

Breakfast is average.

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5.5

"Fairly good value for money"

Fairly good value for money.

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