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20 EAST CHESTNUT ST - DOWNTOWN , 60611, Chicago, United States of America

Review Score

Based on 13006 reviews

heart

8.9

Location

9.4

1732 reviews

Vibe

8.8

1080 reviews

Service

8.7

3914 reviews

Room

8.0

3756 reviews

WiFi

7.4

85 reviews

Breakfast

7.1

465 reviews

Beach

7.1

7 reviews

Wellness Area

6.3

126 reviews

Pool

1.2

35 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Nearby to the city center and beach with excellent sightseeing. Accessible by car, but parking is costly. Close to public transport and the train.

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8.8

"Awesome vibe"

Awesome vibe. Stylish hotel. Friendly atmosphere. Pleasant entrance area. Luxurious Hotel. Nice hostel. Luxury hotel. Good for business people.

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8.7

"Fantastic service"

Average wait staff and housekeeping, but very friendly. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Room service is perfect. Valet service is ok. Booking process is sufficient. Great hotel security. Recreation staff is nice.

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8.0

"Great room"

Rooms are big and clean with excellent views, but lacking in maintenance. Room is acceptably new, and beds are so-so. Decently-clean rooms with spacious bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower was ok.

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7.4

"Good internet service"

Fast and cheap WiFi. Wifi quality could be improved.

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7.1

"Tasty breakfast"

Great and affordable breakfast.

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7.1

"Beautiful beach"

Beautiful beach.

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6.3

"Sufficient wellness & sports facilities"

Average wellness and fitness area. Clean wellness & sports facilities. Sauna not so nice.

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1.2

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Great location. Good shopping and sightseeing. Pricey, inconvenient parking.

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8.8

"Fantastic service"

Average wait staff and housekeeping, but very friendly. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Valet service is ok. Room service is perfect. Smooth booking process.

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8.1

"Great room"

Views are great and rooms are clean. So-so rooms in need of maintenance with okay beds and decent size. Decently-clean rooms with spacious bathrooms. Substandard furniture, A/C, minibar and TV's. Shower was ok.

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8.0

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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6.7

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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6.3

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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6.1

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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9.3

"Great location"

Well-located, although unfortunately the parking isn't easy. Good shopping and sightseeing.

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8.4

"Fantastic service"

Average wait staff and housekeeping, but very friendly. Well-managed with a nice reception and professional service, particularly at the bar. Room service is perfect. Great concierge service.

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8.3

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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8.3

"Great room"

Great views from big, clean rooms, with decent beds. Decently-clean rooms with spacious bathrooms. Poorly-maintained rooms with inadequate A/C and bad minibars. TV's and furniture not great. Shower was ok.

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7.0

"Tasty breakfast"

Affordable, fairly tasty breakfasts.

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6.6

"Food is all right"

Overall poorly rated dining experience, but wonderful desserts. Restaurant menu and prices are okay.

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6.1

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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9.3

"Great location"

Great location. Great sightseeing, restaurants and shopping nearby. Pricey, inconvenient parking.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception. Average wait staff and housekeeping. Great concierge service. Room service is perfect.

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7.6

"Great room"

Views are great and rooms are clean. So-so rooms in need of maintenance with okay beds and decent size. Decently-clean rooms with spacious bathrooms. Substandard furniture, A/C, minibar and TV's. Shower was ok.

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7.3

"Tasty breakfast"

Great and affordable breakfast.

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6.2

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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9.3

"Great location"

Great location.

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9.0

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Great concierge service.

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8.2

"Clean"

Clean hotel facilities. Clean rooms.

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8.1

"Great room"

Rooms are clean and relatively new, with great beds and views. Furniture is poor but bathrooms are alright. Shower was ok.

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7.6

"Very comfortable"

Comfortable, quiet rooms with great beds.

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7.5

"Delicious food"

Delicious food.

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6.6

"Breakfast is average"

Breakfast is average.

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