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20 East Chestnut St - Downtown , 60611, Chicago (Illinois), United States of America

Review Score

Based on 12233 reviews

heart

8.9

Location

9.4

1649 reviews

Vibe

9.0

1012 reviews

Service

8.6

3609 reviews

Room

8.3

3531 reviews

WiFi

6.9

74 reviews

Breakfast

6.7

455 reviews

Beach

6.0

5 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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9.0

"Awesome vibe"

Awesome vibe. Stylish hotel. Modern Hotel. Pleasant entrance area. Luxurious Hotel. Luxury hotel. Good for business people. Good choice for a city trip.

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8.6

"Fantastic service"

Professional and friendly service and restaurant service. Great service at reception, bar, and housekeeping. Great concierge service. Room service is average. Valet service is ok. Booking process is sufficient. Great hotel security. Recreation staff is nice.

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8.3

"Great room"

Rooms are clean and relatively new, with great beds and views. Bathrooms are large but with substandard cleaning. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower was ok.

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6.9

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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6.7

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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6.0

"Reasonable beach"

Reasonable beach.

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9.5

"Great location"

Great location. Near downtown with great sightseeing and shopping. Pricey, inconvenient parking.

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8.8

"Fantastic service"

Friendly service, with good housekeeping, but restaurant service is not great. Well-managed with a nice reception and professional service, particularly at the bar. Great concierge service. Room service is perfect. Valet service is ok. Booking process is sufficient.

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8.3

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Bathrooms are large but with substandard cleaning. Reasonably new rooms, but A/C, furniture and TV's are substandard. Shower was ok. Minibar can be a problem.

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7.6

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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6.3

"Breakfast is average"

Decent and moderately priced breakfast.

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5.6

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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9.6

"Great location"

Great location with excellent sightseeing. Parking is rare.

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9.3

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Modern Hotel. Pleasant entrance area. Luxurious Hotel.

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8.4

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Bathrooms are large but with substandard cleaning. Lacking maintenance in rooms and poor TV's, minibars, and furniture. Shower was ok.

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8.4

"Fantastic service"

Fine management, and professional, friendly service. Great service at reception, bar, and housekeeping. Restaurant could offer better service. Great concierge service. Room service is perfect. Valet service is ok. Booking process is sufficient.

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6.4

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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5.5

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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9.5

"Great location"

Well-located, although unfortunately the parking isn't easy. Great sightseeing, restaurants and shopping nearby.

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8.2

"Fantastic service"

Efficient, friendly service with a nice reception. Average wait staff and housekeeping. Great concierge service. Room service is average.

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8.0

"Great room"

Decent, clean rooms with okay beds and great views. Bathrooms are large but with substandard cleaning. Poorly-maintained rooms with inadequate A/C and bad minibars. Shower was ok. TV's and furniture not great.

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6.8

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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9.4

"Great location"

Great location.

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8.9

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service.

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8.3

"Great room"

Average, clean rooms with okay bathrooms. Amply-sized rooms with excellent beds and superb views. Poorly maintained rooms with low quality furniture. Shower can be a problem.

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6.7

"Breakfast is average"

Breakfast is average.

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