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Alter Wall 40 , 20457, Hamburg, Germany

Review Score

Based on 5050 reviews

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8.5

Location

9.1

922 reviews

Pool

8.6

76 reviews

Breakfast

7.9

658 reviews

Service

7.6

1150 reviews

Comfort

6.7

680 reviews

Room

6.7

1288 reviews

Wellness Area

6.6

302 reviews

WiFi

3.9

69 reviews

Value for money

3.1

289 reviews

100% Verified Real Reviews

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9.1

"Great location"

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.6

"Great pool"

Great pool.

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7.9

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.6

"Fantastic service"

Good enough management and very friendly staff. Reception, housekeeping and restaurant service were adequate. Acceptably professional staff and mediocre bar service. Great concierge service. Room service is average. Booking process should be better organized.

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6.7

"Comfortable"

Rooms are of average size, not too noisy, and comfortable enough. The beds are excellent and bathrooms are large, but the A/C is not great.

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6.7

"Room is all right"

Rooms are okay but insufficiently maintained. New rooms with excellent beds and wonderful views. Average minibars and furniture. Bathrooms are large but with substandard cleaning. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

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6.6

"Sufficient wellness & sports facilities"

Average wellness and fitness area. Sauna not so nice. Clean wellness & sports facilities.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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3.1

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Beverages could be cheaper.

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9.3

"Great location"

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.3

"Great pool"

Great pool.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.8

"Fantastic service"

Friendly service. Staff is professional enough, with okay reception, housekeeping, and waitstaff. Great concierge service.

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7.0

"Great wellness & sports facilities"

Average wellness and fitness area. Sauna not so nice. Clean wellness & sports facilities.

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6.7

"Room is all right"

Clean enough room with okay furniture, but lacking maintenance. Rooms are new, with large bathrooms, comfortable beds and lovely views. Average sized rooms. Shower can be a problem. Subpar TV's and kitchenettes.

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6.3

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities. Clean wellness & sports facilities.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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2.7

"Value for money could be better"

Value for money could be better. High priced breakfast.

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9.3

"Great location"

Near city centre in a great location. Hard to park, but close to public transport.

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8.5

"Great pool"

Great pool.

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8.0

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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7.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.2

"Great room"

Rooms are new, with large bathrooms, comfortable beds and lovely views. Clean enough room with okay furniture, but lacking maintenance. Average sized rooms. Shower can be a problem.

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6.9

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Sauna not so nice.

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4.0

"Complaints about WiFi"

Wifi quality could be improved.

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3.0

"Value for money could be better"

Value for money could be better. High priced breakfast.

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9.1

"Great location"

Near city centre in a great location. Hard to park, but close to public transport.

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8.4

"Great pool"

Great pool.

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7.6

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.3

"Bar is awesome"

Bar is awesome.

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7.0

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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6.7

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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6.4

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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6.1

"Room is all right"

Rooms are okay but insufficiently maintained. New rooms with excellent beds and wonderful views. Furniture and bathrooms are alright.

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3.0

"Value for money could be better"

Value for money could be better. High priced breakfast.

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8.9

"Great location"

Awesome location near city centre, but inconvenient parking.

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7.4

"Tasty breakfast"

Tasty breakfast.

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6.5

"Quite clean"

Room cleanliness is acceptable.

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6.2

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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6.0

"Standard bar"

Standard bar.

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5.9

"Service is adequate"

Staff are kind and fairly professional, but reception was lacking.

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5.6

"Comfortable"

Rooms are of average size, not too noisy, and comfortable enough.

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5.6

"Room is all right"

Fine room size and cleanliness. Poorly-maintained rooms with subpar TVs.

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4.0

"Complaints about WiFi"

Complaints about WiFi.

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3.6

"Value for money could be better"

Value for money could be better.

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