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333 West Lake Avenue Zhejiang Province , 310002, Hangzhou, China

Review Score

Based on 5370 reviews

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9.1

Location

9.6

1946 reviews

Service

8.6

1610 reviews

Breakfast

8.0

340 reviews

Bar and Beverages

7.8

40 reviews

Room

6.5

1384 reviews

Comfort

6.0

485 reviews

Value for money

5.1

413 reviews

Wellness Area

2.5

18 reviews

WiFi

1.5

27 reviews

Pool

1.0

76 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location. Convenient car access and well-priced parking. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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8.6

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Decent waitstaff and management. Great concierge service.

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8.0

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.8

"Bar is awesome"

Nice bar with tasty alcoholic drinks.

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6.5

"Room is all right"

Kitchenettes and rooms, generally, are OK, although could use some maintenance. Clean rooms with nice beds, lovely balconies and beautiful views. Mediocre sized, poorly cleaned bathrooms. Old rooms with substandard TV's, furniture and air conditioning. Shower can be a problem.

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6.0

"Comfortable"

Acceptably comfortable, with decent sized bathroom but inadequate A/C. Excellent beds, decently quiet.

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5.1

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Affordable food.

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2.5

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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1.0

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby.

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8.9

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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7.8

"Tasty breakfast"

Tasty breakfast.

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6.1

"Room is all right"

Medium sized, clean rooms with lovely views and comfortable beds. Bathrooms are moderately-sized, but substandard. Outdated, poorly maintained rooms with insufficient A/C. Shower can be a problem.

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4.7

"Value for money could be better"

Value for money could be better.

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1.2

"Pool should be renewed"

Pool should be renewed.

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9.8

"Great location"

Great location. Good car access, but so-so parking.

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8.9

"Fantastic service"

Great reception with professional, welcoming service.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.9

"Great room"

Medium sized, clean rooms with lovely views and comfortable beds. Older, poorly maintained rooms, suboptimal bathrooms and A/C. Shower can be a problem.

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5.3

"Fairly good value for money"

Fairly good value for money.

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1.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location with good access by car. Good shopping and sightseeing.

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8.9

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.0

"Tasty breakfast"

Tasty breakfast.

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6.8

"Room is all right"

Room and bathroom sized adequately. Clean rooms with wonderful beds and stunning views. Old, poorly maintained rooms.

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5.4

"Fairly good value for money"

Fairly good value for money.

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9.7

"Great location"

Great location with good access by car.

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8.3

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.7

"Tasty breakfast"

Tasty breakfast.

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6.6

"Room is all right"

Great beds in clean and decently sized rooms.

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