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333 West Lake Avenue Zhejiang Province , 310002, Hangzhou, China

Review Score

Based on 4588 reviews

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9.2

Location

9.7

1910 reviews

Bar and Beverages

9.1

29 reviews

Service

8.5

1290 reviews

Breakfast

8.1

337 reviews

Room

6.3

1160 reviews

Comfort

6.1

406 reviews

Value for money

4.4

426 reviews

Wellness Area

3.0

16 reviews

WiFi

1.5

17 reviews

Pool

1.4

52 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Convenient car access and well-priced parking. Central location with great sightseeing, dining out and shopping. Average parking. Close to public transport and the train.

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9.1

"Bar is awesome"

Nice bar with tasty alcoholic drinks.

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8.5

"Fantastic service"

Professional and friendly service and restaurant service. Management, housekeeping and reception are great. Great concierge service.

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8.1

"Tasty breakfast"

Great and affordable breakfast.

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6.3

"Room is all right"

Decently sized rooms with okay kitchenettes. Awesome balconies and views, and comfortable beds. Mediocre sized, poorly cleaned bathrooms. Poor quality, old rooms with low rated A/C and furniture. Shower can be a problem.

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6.1

"Comfortable"

Rooms are somewhat comfortable and decent sized, and very big. Wonderful beds, though bathrooms are only average size.

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4.4

"Value for money could be better"

Value for money could be better. Food and breakfast are well-priced.

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3.0

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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1.4

"Pool should be renewed"

Pool should be renewed.

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9.7

"Great location"

Great location. Excellent parking and car access. Great sightseeing, restaurants and shopping nearby.

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8.7

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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8.3

"Tasty breakfast"

Tasty breakfast.

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6.0

"Room is all right"

Average sized rooms with great views and comfortable beds. Outdated, poorly maintained rooms with insufficient A/C.

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5.2

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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4.5

"Value for money could be better"

Value for money could be better.

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9.7

"Great location"

Great location near lots of shopping. Good car access, but so-so parking.

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8.5

"Fantastic service"

Professional, friendly service, and great reception and management.

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7.9

"Tasty breakfast"

Tasty breakfast.

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7.2

"Great room"

Clean rooms with wonderful beds and stunning views. Older, poorly maintained rooms, suboptimal bathrooms and A/C. Shower can be a problem.

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4.9

"Value for money could be better"

Value for money could be better.

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1.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location with good access by car. Good shopping and sightseeing.

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8.7

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.1

"Tasty breakfast"

Tasty breakfast.

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6.4

"Room is all right"

Rooms are OK, but old and poorly maintained. Wonderful beds, though bathrooms are only average size. Average view.

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4.7

"Value for money could be better"

Value for money could be better.

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9.7

"Great location"

Great location with good access by car.

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7.9

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.7

"Tasty breakfast"

Tasty breakfast.

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6.3

"Room is all right"

Great beds in okay rooms.

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