cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

333 West Lake Avenue Zhejiang Province , 310002, Hangzhou, China

Review Score

Based on 5687 reviews

heart

9.1

Location

9.7

1940 reviews

Service

8.7

1688 reviews

Breakfast

8.2

388 reviews

Room

7.3

1335 reviews

Comfort

6.3

469 reviews

Value for money

6.1

375 reviews

WiFi

3.4

23 reviews

Wellness Area

2.3

17 reviews

Pool

0.9

80 reviews

100% Verified Real Reviews

grey circle

9.7

"Great location"

Great location. Convenient car access and well-priced parking. Central location with great sightseeing, dining out and shopping. Average parking. Close to public transport and the train.

grey circle

8.7

"Fantastic service"

Mostly friendly and professional service, but bad restaurant service. Management, housekeeping and reception are great. Great concierge service.

grey circle

8.2

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

grey circle

7.3

"Great room"

Clean rooms with nice beds, lovely balconies and beautiful views. Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

grey circle

6.3

"Comfortable"

Comfortable enough with an average noise level. Beds are great, but A/C is lacking.

grey circle

6.1

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Normally priced food.

grey circle

3.4

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

2.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

grey circle

0.9

"Pool should be renewed"

Pool should be renewed.

grey circle

9.7

"Great location"

Good location, close to public transport. Good car access, but so-so parking. Great sightseeing, restaurants and shopping nearby.

grey circle

8.9

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

grey circle

8.0

"Tasty breakfast"

Tasty breakfast.

grey circle

7.1

"Great room"

Clean rooms with wonderful beds and stunning views. Outdated, poorly maintained rooms with insufficient A/C. Shower can be a problem.

grey circle

5.9

"Fairly good value for money"

Fairly good value for money.

grey circle

1.0

"Pool should be renewed"

Pool should be renewed.

grey circle

9.8

"Great location"

Great location. Good car access, but so-so parking. Good shopping and sightseeing.

grey circle

8.8

"Fantastic service"

Professional, friendly service, and great reception and management.

grey circle

8.2

"Tasty breakfast"

Tasty breakfast.

grey circle

8.2

"Great room"

Clean rooms with wonderful beds and stunning views. Rooms are old and neglected, but size is OK.

grey circle

1.5

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

9.5

"Great location"

Great location with excellent sightseeing. Good accessibility by car.

grey circle

9.3

"Fantastic service"

Professional, friendly service, and great reception and management.

grey circle

8.4

"Tasty breakfast"

Tasty breakfast.

grey circle

7.1

"Great room"

Medium sized, clean rooms with lovely views and comfortable beds. Outdated, poorly maintained rooms with insufficient A/C. Bathrooms are moderately-sized, but substandard.

grey circle

6.2

"Fairly good value for money"

Fairly good value for money.

grey circle

9.5

"Great location"

Great location with good access by car.

grey circle

8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

grey circle

8.5

"Clean"

Clean rooms.

grey circle

8.2

"Tasty breakfast"

Tasty breakfast.

grey circle

7.4

"Great room"

Clean, moderately-sized rooms with great beds but poor bathrooms.

Upload your photos

Browse Sofitel Hangzhou Westlake traveller photo gallery

Photos from travellers