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333 West Lake Avenue Zhejiang Province , 310002, Hangzhou, China

Review Score

Based on 5290 reviews

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9.1

Location

9.7

1826 reviews

Service

8.6

1567 reviews

Breakfast

8.1

348 reviews

Bar and Beverages

7.2

45 reviews

Room

6.6

1272 reviews

Comfort

6.4

451 reviews

Value for money

5.4

368 reviews

Wellness Area

2.0

19 reviews

Pool

1.2

78 reviews

WiFi

1.0

22 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Great accessibility by car with affordable parking. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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8.6

"Fantastic service"

Professional and friendly service and restaurant service. Management, housekeeping and reception are great. Great concierge service.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.2

"Bar is awesome"

Nice bar with tasty alcoholic drinks.

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6.6

"Room is all right"

Kitchenette and room size alright but rooms lacking maintenance. Clean rooms with nice beds, lovely balconies and beautiful views. Mediocre sized, poorly cleaned bathrooms. Old rooms with substandard TV's, furniture and air conditioning.

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6.4

"Comfortable"

Room size and comfort are OK, but beds are great. Air conditioning is poor, but bathroom size and noise level are acceptable.

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5.4

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Normally priced food.

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2.0

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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1.2

"Pool should be renewed"

Pool should be renewed.

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1.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.7

"Great location"

Great location. Excellent parking and car access. Great sightseeing, restaurants and shopping nearby.

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8.9

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.5

"Bar is awesome"

Bar is awesome.

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6.5

"Room is all right"

Medium sized, clean rooms with lovely views and comfortable beds. Bathrooms are moderately-sized, but substandard. Outdated, poorly maintained rooms with insufficient A/C.

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5.5

"Fairly good value for money"

Fairly good value for money.

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5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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1.4

"Pool should be renewed"

Pool should be renewed.

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9.8

"Great location"

Great location. Good car access, but so-so parking. Good shopping and sightseeing.

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8.5

"Fantastic service"

Professional, friendly service, and great reception and management.

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8.1

"Tasty breakfast"

Tasty breakfast.

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7.4

"Great room"

Medium sized, clean rooms with lovely views and comfortable beds. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

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5.8

"Fairly good value for money"

Fairly good value for money.

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0.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location with good access by car. Good shopping and sightseeing.

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9.1

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.2

"Tasty breakfast"

Tasty breakfast.

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6.6

"Room is all right"

Room and bathroom sized adequately. Clean rooms with wonderful beds and stunning views. Old, poorly maintained rooms.

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5.2

"Fairly good value for money"

Fairly good value for money.

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9.8

"Great location"

Great location with good access by car.

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8.6

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.0

"Tasty breakfast"

Tasty breakfast.

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6.5

"Room is all right"

Great beds in clean and decently sized rooms.

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5.6

"Fairly good value for money"

Fairly good value for money.

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