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Sofitel Hangzhou Westlake

  • hotel stars
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333 West Lake Avenue Zhejiang Province , 310002, Hangzhou, China

Review score

Based on 4699 hotel review

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9.1

Bar and Beverages

9.7

25 reviews

Location

9.6

2017 reviews

Service

8.5

1276 reviews

Breakfast

8.2

364 reviews

Room

6.5

1187 reviews

Comfort

6.2

418 reviews

Value for money

4.3

431 reviews

Wellness Area

2.4

17 reviews

WiFi

1.9

17 reviews

Pool

1.1

57 reviews

100% Verified Real Reviews

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9.7

"Bar is awesome"

Nice bar with tasty alcoholic drinks.

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9.6

"Great location"

Great location. Convenient car access and well-priced parking. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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8.5

"Fantastic service"

Professional and friendly service and restaurant service. Management, housekeeping and reception are great.

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8.2

"Tasty breakfast"

Great and affordable breakfast.

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6.5

"Room is all right"

Rooms are OK, but old and poorly maintained. Clean rooms with nice beds, lovely balconies and beautiful views. Mediocre sized, poorly cleaned bathrooms. Substandard furniture, A/C, TV's and kitchenettes.

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6.2

"Comfortable"

Reasonably comfortable rooms, and okay bathroom size. Lovely beds, though loud rooms with bad A/C.

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4.3

"Value for money could be better"

Value for money could be better. Food and breakfast are well-priced.

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2.4

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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1.9

"WiFi system needs upgrading"

Wifi quality could be improved.

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1.1

"Pool should be renewed"

Pool should be renewed.

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9.7

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby.

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8.5

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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8.4

"Tasty breakfast"

Tasty breakfast.

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6.6

"Room is all right"

Medium sized, clean rooms with lovely views and comfortable beds. Guests complain about bathrooms, A/C, and outdated rooms.

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5.2

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

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4.4

"Value for money could be better"

Value for money could be better.

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1.2

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Great location, with good shopping nearby and easy access by car.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.9

"Tasty breakfast"

Tasty breakfast.

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7.4

"Great room"

Tidy rooms with nice views but outdated with inadequate A/C. Wonderful beds, though bathrooms are only average size. Shower can be a problem.

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4.5

"Value for money could be better"

Value for money could be better.

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1.6

"WiFi system needs upgrading"

Wifi quality could be improved.

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9.3

"Great location"

Great location with good access by car. Good shopping and sightseeing.

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8.6

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.2

"Tasty breakfast"

Tasty breakfast.

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6.1

"Room is all right"

Decent, clean rooms, so-so views, and comfortable beds. Medium sized bathroom. Old, poorly maintained rooms.

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5.0

"Decent vibe"

Decent vibe. Hotel could use some updating.

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4.5

"Value for money could be better"

Value for money could be better.

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1.5

"Pool should be renewed"

Pool should be renewed.

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9.7

"Great location"

Great location with good access by car.

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8.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.1

"Tasty breakfast"

Tasty breakfast.

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6.4

"Room is all right"

Average-sized rooms with great beds.

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