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25 Collins Street , 3000, Melbourne, Australia

Review Score

Based on 18893 reviews

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8.8

Location

9.5

1684 reviews

Service

9.1

7299 reviews

Amenities

7.7

1493 reviews

Room

7.6

6766 reviews

Food

7.6

1469 reviews

Breakfast

7.5

981 reviews

Bar and Beverages

7.3

384 reviews

Value for money

6.1

1063 reviews

WiFi

3.1

580 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location. Centrally located, near restaurants, bars, and shopping. Pricey, inconvenient parking. Close to public transport and the train. Reasonably accessible by car.

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9.1

"Fantastic service"

Great housekeeping, friendly service, and decent barkeepers. High quality, professional service from wait staff, reception, and management. Room service is perfect. Great concierge service. Booking process should be better organized. Great valet service. Good shuttle service. Great hotel security.

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7.7

"Great amenities"

Great hotel grounds and outdoor sports facilities. Great hotel buildings and entrance area. Generally old facilities, although conference area was good. Architecture not so nice. Elevator in need of updating. Handicap accessible facilities are all right.

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7.6

"Great room"

Clean rooms with wonderful beds and stunning views. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

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7.6

"Delicious food"

Good menu, good food, desserts, fruits, and snacks. Dining experience is typical, as is the seafood. Food is relatively good value, and side dishes are of average quality. Pork dishes are adequate. Tasteless vegetables. Beef dishes & steaks are all right. Tasty soups. Bad lamb dishes. Good sushi. Poor vegetarian & vegan dishes. Salads are not good.

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7.5

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.3

"Bar is awesome"

Great, affordable bar with good drinks. Bar service is acceptable.

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6.1

"Fairly good value for money"

Fairly good value for money. Internet is affordable. Acceptable breakfast prices. Normally priced food. Affordable beverage prices.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.5

"Great location"

Great location near shopping and public transport. Pricey, inconvenient parking.

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9.0

"Fantastic service"

Great housekeeping, friendly service, and decent barkeepers. High quality, professional service from wait staff, reception, and management. Room service is perfect. Great concierge service. Booking process should be better organized.

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7.5

"Bar is awesome"

Nice bar with tasty alcoholic drinks. Bar service is acceptable.

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7.4

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Mediocre sized, poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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6.9

"Breakfast is average"

Decent and moderately priced breakfast.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.7

"Great location"

Great location near lots of shopping.

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9.1

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Room service is perfect. Booking process should be better organized. Great concierge service.

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7.8

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Old, poorly-maintained rooms with deficient furniture and bathrooms. Shower can be a problem.

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7.3

"Tasty breakfast"

Tasty breakfast.

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7.3

"Bar is awesome"

Bar is awesome.

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5.8

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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3.4

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.5

"Great location"

Great location. Good shopping and sightseeing.

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9.0

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Room service is perfect.

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7.9

"Tasty breakfast"

Tasty breakfast.

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7.3

"Great room"

Large, clean rooms with wonderful views. Outdated rooms and bathrooms not up to standard.

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6.1

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.5

"Great location"

Great location near lots of shopping.

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9.3

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.5

"Awesome vibe"

Awesome vibe. Pleasant entrance area. Friendly atmosphere. Hotel could use some updating.

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7.3

"Tasty breakfast"

Tasty breakfast.

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7.3

"Great room"

Clean rooms with wonderful beds and stunning views. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

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6.1

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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3.2

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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