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3-11 Water Street , 04870, Cairns, Australia

Review Score

Based on 2067 reviews

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8.1

Location

9.3

710 reviews

Room

6.7

736 reviews

Beach

6.0

13 reviews

Breakfast

5.9

27 reviews

Service

5.5

409 reviews

Comfort

5.3

354 reviews

WiFi

2.6

90 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Parking is good and affordable. Reasonably accessible by car. Relatively close to the beach.

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6.7

"Room is all right"

Rooms are poorly maintained, but the A/C is acceptable. New, clean rooms with great kitchenettes. View and beds are acceptable. Large rooms with great views and well stocked minibars. Large, so-so bathroom. TV's and furniture not great. Shower was ok.

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6.0

"Reasonable beach"

Reasonable beach.

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5.9

"Breakfast is average"

Breakfast is decent but expensive.

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5.5

"Service is adequate"

Decent management and adequately professional staff. Service friendliness is ok, but reception and housekeeping were substandard. Good laundry service. Room service could have been improved. Great hotel security. Booking process is sufficient.

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5.3

"Comfortable"

Noisy but acceptably comfortable rooms with okay beds. Large rooms and bathrooms, with adequate A/C.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.5

"Great location"

Great location and easy parking. Near to the city centre with good shopping options nearby. Close to public transport and the train.

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6.1

"Room is all right"

Decent beds and views, and clean enough rooms. Badly maintained and cleaned rooms with poor furnishings. New, large rooms, and good kitchenettes. Standard air conditioning. Shower was ok.

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5.5

"Breakfast is average"

Breakfast is average.

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5.4

"Comfortable"

Large rooms with average comfort and standard beds. A/C is fine, but rooms are a little noisy.

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5.4

"Service is adequate"

Relatively friendly and professional service. Complaints about housekeeping and reception. Room service could have been improved.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.4

"Great location"

Great location and easy parking. Near to the city centre with good shopping options nearby. Train station is close.

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8.2

"Great pool"

Great pool.

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6.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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6.3

"Room is all right"

Decent rooms with passable beds, but badly kept up. Spacious, clean rooms with good kitchenettes.

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5.7

"Ordinary amenities"

Great grounds and decent buildings. Elevator in need of updating.

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5.4

"Breakfast is average"

Breakfast is average.

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5.4

"Service is adequate"

Relatively friendly and professional service. Complaints about housekeeping and reception.

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5.2

"Comfortable"

Large rooms with average comfort and standard beds.

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2.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.3

"Great location"

Great location. Near to the city centre with good shopping options nearby.

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7.9

"Clean"

Clean rooms.

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7.3

"Great room"

Rooms are large, new and clean with well-equipped kitchenettes. Bathrooms and beds are acceptable.

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7.1

"Best value for money"

Best value for money.

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6.0

"Comfortable"

Large rooms with average comfort and standard beds.

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5.4

"Service is adequate"

Complaints about the reception staff, but the service is somewhat friendly.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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