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3-11 Water Street , 04870, Cairns, Australia

Review Score

Based on 1923 reviews

heart

8.0

Location

9.4

680 reviews

Room

6.4

671 reviews

Comfort

5.4

320 reviews

Breakfast

5.3

22 reviews

Service

5.2

380 reviews

WiFi

2.3

97 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Great shopping at the nearby city centre, and close to the beach. Great accessibility by car with affordable parking. Close to public transport and the train. Excellent sightseeing, restaurants and bars nearby.

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6.4

"Room is all right"

Fairly clean, decent rooms. Rooms adequately-sized with alright beds and some views. Badly maintained rooms with poor air conditioning, televisions, and furniture. Great kitchenettes and minibars. Mediocre sized, poorly cleaned bathrooms.

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5.4

"Comfortable"

Mediocre comfort, room sizes and beds. Decent-sized bathrooms, but noisy rooms and insufficient A/C.

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5.3

"Breakfast is average"

Decent and moderately priced breakfast.

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5.2

"Service is adequate"

Decent management and adequately professional staff. Service friendliness is ok, but reception and housekeeping were substandard. Good laundry service. Room service could have been improved. Booking process is sufficient. Great hotel security.

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2.3

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.4

"Great location"

Great location and easy parking. Centrally located, near restaurants, bars, and shopping. Close to public transport and the train.

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7.7

"Beautiful beach"

Beautiful beach.

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6.0

"Room is all right"

Decent rooms with okay views and beds. Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Average sized rooms. Good kitchenette. Shower can be a problem.

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5.3

"Comfortable"

Mediocre comfort, room sizes and beds. Deficient A/C and too noisy rooms.

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5.2

"Service is adequate"

Decent management and adequately professional staff. Service friendliness is ok, but reception and housekeeping were substandard. Room service could have been improved.

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5.0

"Breakfast is average"

Breakfast is average.

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2.2

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.5

"Great location"

Great location and easy parking. Near to the city centre with good shopping options nearby. Train station is close.

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8.4

"Great pool"

Great pool.

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6.6

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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6.2

"Room is all right"

Average beds and room size, but needing some maintenance. Clean rooms, and nice kitchenettes. Nice balcony.

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5.5

"Ordinary amenities"

Ordinary amenities. Elevator in need of updating.

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5.2

"Comfortable"

Mediocre comfort, room sizes and beds.

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5.2

"Service is adequate"

Relatively friendly and professional service. Complaints about housekeeping and reception.

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4.9

"Breakfast can be improved"

Breakfast can be improved.

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2.2

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.3

"Great location"

Great location, close to the train station. Near to the city centre with good shopping options nearby.

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7.3

"Great room"

Clean, spacious rooms with nice balconies kitchenettes. Acceptable rooms and bathrooms. Average beds.

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7.1

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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6.7

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.1

"Service is adequate"

Service friendliness is ok, but reception and housekeeping were substandard.

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2.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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