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Heiligengeistbrücke 4, 20459, Hamburg, Germany

Review Score

Based on 2781 reviews

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8.4

Location

9.3

775 reviews

Service

8.6

707 reviews

Breakfast

7.1

483 reviews

Room

5.3

819 reviews

Bar and Beverages

5.1

34 reviews

Vibe

3.6

283 reviews

Value for money

3.1

259 reviews

WiFi

2.7

153 reviews

Pool

0.6

17 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is costly. Near public transport, airport, and train station.

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8.6

"Fantastic service"

Friendly and professional housekeepers. Service at reception and in restaurant are okay.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.3

"Room is all right"

Rooms are OK but aged, with standard beds and some complaints about A/C. Large, clean rooms with wonderful views. Mediocre sized, poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Shower can be a problem.

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5.1

"Standard bar"

Standard bar.

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3.6

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish. Entrance area is ok. Luxurious Hotel. Awesome for families. Nice for romantic trips. Luxury hotel.

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3.1

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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0.6

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.9

"Fantastic service"

Great housekeeping with friendly and professional service, but mediocre reception.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.3

"Standard bar"

Standard bar.

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5.2

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Outdated, poorly maintained rooms with insufficient A/C. Mediocre sized, poorly cleaned bathrooms. TV's and furniture not great. Shower can be a problem.

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3.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish.

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3.6

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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3.0

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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0.8

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Near city centre in a great location. Close to public transport.

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8.7

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.9

"Breakfast is average"

Breakfast is decent but expensive.

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6.2

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.3

"Room is all right"

Rooms are okay but needing better maintenance, with subpar bathrooms. Great views from big, clean rooms, with decent beds. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

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3.6

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.0

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.5

"Great location"

Great location. Near to the city centre with good shopping options nearby.

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8.6

"Fantastic service"

Friendly service.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.1

"Room is all right"

Large, reasonably clean rooms and comfortable beds. Outdated room with poor bathrooms and substandard furniture.

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3.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.3

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.8

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.3

"Great location"

Great location.

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7.7

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.3

"Tasty breakfast"

Tasty breakfast.

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5.5

"Room is all right"

Big, decent rooms. Guests complain about bathrooms, A/C, and outdated rooms.

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3.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.0

"Value for money could be better"

Value for money could be better.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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