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Heiligengeistbrücke 4, 20459, Hamburg, Germany

Review Score

Based on 2702 reviews

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8.3

Location

9.3

841 reviews

Service

8.8

729 reviews

Wellness Area

7.3

61 reviews

Breakfast

7.0

481 reviews

Room

5.5

801 reviews

Bar and Beverages

5.4

32 reviews

Vibe

4.1

267 reviews

WiFi

2.7

174 reviews

Value for money

2.5

278 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Near public transport, airport, and train station.

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8.8

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Old, neglected rooms with uncomfortable beds, yet lovely views.

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7.3

"Great wellness & sports facilities"

Great wellness and sauna facilities. Average fitness area.

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7.0

"Tasty breakfast"

Breakfast is decent but expensive.

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5.5

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Small rooms and poorly cleaned bathrooms. Old, poorly maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

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5.4

"Standard bar"

Standard bar. Bar service is acceptable.

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4.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish. Pleasant entrance area. Luxurious Hotel. Awesome for families. Luxury hotel. Good choice for a city trip.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.5

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.7

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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7.5

"Great wellness & sports facilities"

Great wellness and sauna facilities.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.7

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.5

"Standard bar"

Standard bar.

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5.2

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Outdated, poorly maintained rooms with insufficient A/C. Small rooms and poorly cleaned bathrooms. TV's and furniture not great. Shower can be a problem.

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4.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel. Hotel is relatively stylish.

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3.3

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.3

"Great location"

Near city centre in a great location. Close to public transport.

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8.7

"Fantastic service"

Efficient, friendly service with a nice reception.

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6.5

"Breakfast is average"

Breakfast is decent but expensive.

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6.2

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.6

"Room is all right"

Rooms are okay but needing better maintenance, with subpar bathrooms. Great views from big, clean rooms, with decent beds. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

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4.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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2.8

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.6

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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9.6

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping.

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8.9

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.0

"Tasty breakfast"

Breakfast is decent but expensive.

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5.6

"Room is all right"

Large, reasonably clean rooms and comfortable beds. Old, poorly-maintained rooms with deficient furniture and bathrooms.

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4.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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2.8

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.5

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.4

"Great location"

Great location.

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8.6

"Fantastic service"

Reception is average, but service is professional.

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7.1

"Tasty breakfast"

Tasty breakfast.

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6.3

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.7

"Room is all right"

Rooms are old and bathrooms are poorly rated, but beds and room cleanliness are okay. Large but poorly maintained rooms, subpar furniture, and inadequate A/C.

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3.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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2.9

"Value for money could be better"

Value for money could be better.

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2.7

"Complaints about WiFi"

Wifi quality could be improved.

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