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Heiligengeistbrücke 4, 20459, Hamburg, Germany

Review Score

Based on 3307 reviews

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8.3

Location

9.3

838 reviews

Service

8.8

756 reviews

Breakfast

7.4

526 reviews

Room

5.8

883 reviews

Comfort

5.7

477 reviews

Bar and Beverages

5.7

40 reviews

WiFi

4.6

133 reviews

Vibe

4.2

313 reviews

Value for money

2.9

277 reviews

Pool

0.0

12 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Near public transport, airport, and train station.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception. Fine restaurant service but inadequate housekeeping. Booking process should be better organized. Pool bar needs better service. Room service could have been improved.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.8

"Room is all right"

Rooms outdated with poor minibars, but beds are acceptable. Spacious, clean rooms with great views. Small rooms and poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Shower can be a problem.

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5.7

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.7

"Standard bar"

Standard bar. Alcoholic drinks are not the best. Pool bar needs better service.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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4.2

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel. Hotel is relatively stylish. Nice for romantic trips. Luxury hotel. Good for business people.

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2.9

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet. Affordable food.

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0.0

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Parking is rare.

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9.1

"Fantastic service"

Service is professional and friendly.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.0

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Outdated, poorly maintained rooms with insufficient A/C. Small rooms and poorly cleaned bathrooms. TV's and furniture not great. Shower can be a problem.

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5.7

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.6

"Ordinary amenities"

Mediocre building with old facilities.

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5.6

"Standard bar"

Standard bar.

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4.3

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish.

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3.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.3

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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9.4

"Great location"

Near city centre in a great location.

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8.9

"Fantastic service"

Friendly service.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.7

"Room is all right"

Rooms are standard overall, but clean and large with OK beds. Older, poorly maintained rooms, suboptimal bathrooms and A/C.

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5.6

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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3.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.0

"Value for money could be better"

Value for money could be better. Free internet. High priced breakfast.

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9.5

"Great location"

Near city centre in a great location.

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8.8

"Fantastic service"

Fantastic service.

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7.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.1

"Room is all right"

Average rooms with standard beds. Large, old rooms with subpar bathrooms.

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3.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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2.7

"Value for money could be better"

Value for money could be better. High priced breakfast.

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9.3

"Great location"

Great location.

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8.3

"Fantastic service"

Professional service.

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7.6

"Tasty breakfast"

Tasty breakfast.

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5.9

"Ordinary amenities"

Average hotel building.

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5.7

"Comfortable"

Fairly comfortable, but problems with A/C. Spacious rooms.

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5.0

"Room is all right"

Big, decent rooms. Guests complain about bathrooms, A/C, and outdated rooms.

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3.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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3.1

"Value for money could be better"

Value for money could be better.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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