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Heiligengeistbrücke 4, 20459, Hamburg, Germany

Review Score

Based on 2668 reviews

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8.4

Location

9.3

814 reviews

Service

8.8

711 reviews

Breakfast

7.1

481 reviews

Comfort

5.8

419 reviews

Room

5.3

802 reviews

Vibe

3.7

274 reviews

Value for money

2.5

271 reviews

WiFi

2.5

159 reviews

Pool

0.5

19 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Near public transport, airport, and train station.

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8.8

"Fantastic service"

Friendly and professional housekeepers. Service at reception and in restaurant are okay.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.8

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.3

"Room is all right"

Rooms are OK but aged, with standard beds and some complaints about A/C. Large, clean rooms with wonderful views. Small rooms and poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Shower can be a problem.

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3.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Stylish hotel. Luxurious Hotel. Entrance area is ok. Awesome for families. Good choice for a city trip. Luxury hotel.

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2.5

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.5

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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0.5

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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9.0

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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7.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.3

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Outdated, poorly maintained rooms with insufficient A/C. Mediocre sized, poorly cleaned bathrooms. TV's and furniture not great. Shower can be a problem.

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4.0

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel. Stylish hotel.

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3.5

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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0.6

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Near city centre in a great location. Close to public transport.

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8.6

"Fantastic service"

Efficient, friendly service with a nice reception.

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6.8

"Breakfast is average"

Breakfast is decent but expensive.

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6.0

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.1

"Room is all right"

Rooms are okay but needing better maintenance, with subpar bathrooms. Great views from big, clean rooms, with decent beds. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

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3.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.5

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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9.5

"Great location"

Good location, close to public transport. Near to the city centre with good shopping options nearby.

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8.8

"Fantastic service"

Friendly service.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.2

"Room is all right"

Large, reasonably clean rooms and comfortable beds. Outdated room with poor bathrooms and substandard furniture.

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3.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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2.9

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.4

"Great location"

Great location.

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8.7

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.2

"Tasty breakfast"

Tasty breakfast.

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5.8

"Comfortable"

Rooms are big and moderately comfortable. Rooms are noisy with inadequate air-conditioning and unsatisfactory beds.

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5.0

"Room is all right"

Decent, large, and clean rooms. Somewhat outdated rooms with poor beds, bathrooms, and A/C.

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3.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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2.6

"Value for money could be better"

Value for money could be better.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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