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Heiligengeistbrücke 4, 20459, Hamburg, Germany

Review Score

Based on 2855 reviews

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8.4

Location

9.3

750 reviews

Service

8.5

701 reviews

Breakfast

7.1

489 reviews

Amenities

5.3

87 reviews

Room

5.3

813 reviews

Bar and Beverages

4.4

37 reviews

Vibe

3.4

284 reviews

Value for money

3.0

256 reviews

WiFi

2.7

145 reviews

Pool

0.6

14 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is costly. Near public transport, airport, and train station.

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8.5

"Fantastic service"

Service, especially restaurant service and housekeeping, is friendly and professional. Decent reception, but less impressive bar service. Room service could have been improved. Booking process should be better organized.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.3

"Ordinary amenities"

Okay buildings and entrance area. Hotel grounds are pleasant, but facilities are outdated. Architecture not so nice.

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5.3

"Room is all right"

Rooms outdated with poor minibars, but beds are acceptable. Spacious, clean rooms with great views. Mediocre sized, poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Shower can be a problem.

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4.4

"Bar could improve"

Bar could improve. Pool bar needs better service.

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3.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel could be more stylish. Entrance area is ok. Luxurious Hotel. Awesome for families. Nice for romantic trips. Good choice for a city trip.

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3.0

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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0.6

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Great location. Near downtown with great sightseeing and shopping. Pricey, inconvenient parking. Close to public transport and the train.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.1

"Ordinary amenities"

Mediocre building with old facilities.

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5.1

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Outdated, poorly maintained rooms with insufficient A/C. Mediocre sized, poorly cleaned bathrooms. TV's and furniture not great. Shower can be a problem.

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4.5

"Bar could improve"

Bar could improve.

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3.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel could be more stylish.

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3.4

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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3.2

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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0.9

"Pool should be renewed"

Pool should be renewed.

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9.4

"Great location"

Near city centre in a great location. Close to public transport.

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8.7

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.8

"Breakfast is average"

Breakfast is decent but expensive.

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5.4

"Room is all right"

Rooms are OK, but old and poorly maintained. Great views from big, clean rooms, with decent beds. Guests had problems with furnishing, A/C, and cleanliness of the bathrooms. Shower can be a problem.

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3.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.0

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.4

"Great location"

Near city centre in a great location.

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8.6

"Fantastic service"

Friendly service.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.3

"Room is all right"

Average rooms with standard beds. Large, old rooms with subpar bathrooms.

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3.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.1

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.3

"Great location"

Great location.

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8.0

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.4

"Tasty breakfast"

Tasty breakfast.

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6.1

"Comfortable"

Rooms are big and moderately comfortable. Deficient A/C and too noisy rooms.

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5.3

"Room is all right"

Big, decent rooms. Outdated rooms with insufficient A/C.

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5.2

"Ordinary amenities"

Hotel buildings are substandard but amenities are OK.

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3.3

"Value for money could be better"

Value for money could be better.

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3.2

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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