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Heiligengeistbrücke 4, 20459, Hamburg, Germany

Review Score

Based on 2738 reviews

heart

8.4

Location

9.3

791 reviews

Service

8.8

716 reviews

Breakfast

7.0

488 reviews

Room

5.5

815 reviews

Vibe

3.8

283 reviews

Value for money

3.1

268 reviews

WiFi

2.7

157 reviews

Pool

0.5

17 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Near public transport, airport, and train station.

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8.8

"Fantastic service"

Friendly and professional housekeepers. Service at reception and in restaurant are okay.

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7.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.5

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Mediocre sized, poorly cleaned bathrooms. Rooms are older, with low rated A/C, TV's and kitchenettes. Poorly maintained rooms with low quality furniture. Shower can be a problem.

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3.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish. Luxurious Hotel. Entrance area is ok. Awesome for families. Nice for romantic trips. Luxury hotel.

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3.1

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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0.5

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.9

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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7.6

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.4

"Room is all right"

Rooms are OK, but old and poorly maintained. Great views from big, clean rooms, with decent beds. Mediocre sized, poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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4.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish.

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3.6

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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0.7

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Near city centre in a great location. Close to public transport.

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8.8

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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6.8

"Breakfast is average"

Breakfast is decent but expensive.

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6.3

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.4

"Room is all right"

Rooms are okay but needing better maintenance, with subpar bathrooms. Great views from big, clean rooms, with decent beds. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

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3.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.0

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.5

"Great location"

Great location. Near to the city centre with good shopping options nearby.

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8.7

"Fantastic service"

Service is professional and friendly.

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7.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.4

"Room is all right"

Large, reasonably clean rooms and comfortable beds. Outdated room with poor bathrooms and substandard furniture.

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3.6

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.3

"Value for money could be better"

Value for money could be better. High priced breakfast. Free internet.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.3

"Great location"

Great location.

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8.5

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.2

"Tasty breakfast"

Tasty breakfast.

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5.6

"Room is all right"

Decent, large, and clean rooms. Guests complain about bathrooms, A/C, and outdated rooms.

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3.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.2

"Value for money could be better"

Value for money could be better.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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