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Strand 372, WC2R 0JJ, London, United Kingdom

Review Score

Based on 13445 reviews

heart

7.8

Location

9.7

3825 reviews

Service

8.4

3073 reviews

Breakfast

7.2

1586 reviews

WiFi

6.5

196 reviews

Vibe

5.1

782 reviews

Room

3.9

4703 reviews

Comfort

2.8

2996 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Accessible by car, but parking is a hassle.

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8.4

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service. Old, neglected rooms with uncomfortable beds, yet lovely views. Booking process should be better organized. Room service is average. Management should be more attentive. Great hotel security. Recreation staff is nice.

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7.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.5

"Regular internet service"

WiFi is good value.

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5.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Hotel is relatively luxurious. Suitable for solo travelers. Good choice for a city trip. Good for business people.

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3.9

"Room needs to be improved"

Beds are standard, but furnishings and room maintenance are lacking. Clean rooms, though small and old with lacking views. Small but relatively clean bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

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2.8

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.8

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is a hassle.

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8.3

"Fantastic service"

Friendly service, with good housekeeping, but restaurant service is not great. Reception and bar service are as expected. Great concierge service. Room service is average. Booking process should be better organized.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.4

"Regular internet service"

WiFi is good value.

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5.6

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Hotel is relatively stylish. Entrance area is ok. Hotel is relatively luxurious.

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4.1

"Room needs to be improved"

Clean, yet poorly kept up and old looking rooms. Poor air conditioning and minibars in small rooms with no view. Beds, TV and furniture are not great. Small but relatively clean bathrooms. Shower can be a problem.

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3.2

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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9.7

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Reasonably accessible by car.

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8.1

"Fantastic service"

Friendly and professional housekeepers. Service at reception and in restaurant are okay. Room service is average.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.6

"Regular internet service"

Average wifi quality. Free internet.

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4.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish. Entrance area is ok.

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3.9

"Room needs to be improved"

Poorly maintained, old rooms, but adequate beds. Poor air conditioning and minibars in small rooms with no view. Rooms are small and furniture and TV's substandard.

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3.0

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.8

"Great location"

Good location, close to public transport. Good shopping and sightseeing. Reasonably accessible by car.

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8.4

"Fantastic service"

Great housekeeping with friendly and professional service, but mediocre reception. Great concierge service.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.5

"Regular internet service"

Average wifi quality.

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4.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Hotel is fairly plain.

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3.8

"Room needs to be improved"

Small, outdated rooms in need of better maintenance. Rooms are tidy, with decent beds. Small but relatively clean bathrooms. No view, with subpar minibars, furniture and air conditioning. Shower can be a problem.

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3.0

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.8

"Great location"

Great location with excellent sightseeing. Close to public transport.

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8.6

"Fantastic service"

Friendly service. Great concierge service.

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6.7

"Breakfast is average"

Breakfast is average.

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6.3

"Regular internet service"

Average wifi quality. Free internet.

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5.5

"Fairly good value for money"

Fairly good value for money. Free internet.

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4.9

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish.

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4.4

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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3.0

"Room needs to be improved"

Rooms are clean, but small and lacking maintenance. Complaints about the furniture, TVs, A/C, and beds. Small but relatively clean bathrooms.

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1.5

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Photos from travellers