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Strand 372, WC2R 0JJ, London, United Kingdom

Review Score

Based on 14060 reviews

heart

7.8

Location

9.8

3781 reviews

Service

8.3

2983 reviews

Breakfast

7.2

1603 reviews

WiFi

7.1

166 reviews

Value for money

5.6

987 reviews

Vibe

4.5

805 reviews

Room

3.8

4786 reviews

Comfort

3.0

3047 reviews

100% Verified Real Reviews

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9.8

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Accessible by car, but parking is a hassle.

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8.3

"Fantastic service"

Warm service overall, reasonable bar service and standard reception. Great concierge service. Reasonable restaurant, but questionable management. Booking process should be better organized. Room service is perfect. Great hotel security.

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7.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Good internet service"

Fast and cheap WiFi. Average wifi quality.

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5.6

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Normally priced food. Beverages could be cheaper. Free internet.

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4.5

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Hotel could be more stylish. Hotel is relatively luxurious. Suitable for solo travelers. Good for business people. Good choice for a city trip.

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3.8

"Room needs to be improved"

Old, badly-maintained rooms with poor views. Small rooms and bathrooms, with inadequate A/C but acceptable beds. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower was ok.

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3.0

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.8

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping.

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8.4

"Fantastic service"

Complaints about the wait staff but overall friendly service. Reception and bar service are as expected. Room service is perfect. Booking process should be better organized.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Good internet service"

Good internet service. Average wifi quality.

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5.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Hotel could be more stylish. Entrance area is ok. Hotel is relatively luxurious.

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3.9

"Room needs to be improved"

Clean, yet poorly kept up and old looking rooms. Small rooms and bathrooms with poor beds and furniture. Poor views, and A/C, TV and minibar are lacking. Shower can be a problem.

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3.2

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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9.7

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Reasonably accessible by car.

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8.2

"Fantastic service"

Service is professional and friendly. Reception, housekeeping and restaurant service were adequate. Great concierge service. Room service is perfect.

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7.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.2

"Good internet service"

Fast and cheap WiFi. Average wifi quality.

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4.2

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel could be more stylish. Entrance area is ok.

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3.9

"Room needs to be improved"

Guests complain about maintenance, furnishing, TV's, and views. Small, old rooms with deficient A/C and minibars. Small but relatively clean bathrooms. Average beds.

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2.9

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.9

"Great location"

Great location with excellent sightseeing. Close to public transport.

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8.6

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Great concierge service.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.5

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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4.2

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish.

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3.8

"Room needs to be improved"

Poorly-maintained, old rooms, poor furniture, and small bathrooms. Poor air conditioning and minibars in small rooms with no view. Rooms are tidy, with decent beds. Shower can be a problem.

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3.3

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.8

"Great location"

Good location, close to public transport.

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8.2

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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6.9

"Breakfast is average"

Breakfast is average.

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6.9

"Regular internet service"

Average wifi quality.

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5.3

"Fairly good value for money"

Fairly good value for money.

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4.3

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish.

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4.1

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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2.8

"Room needs to be improved"

Badly maintained rooms with poor air conditioning, televisions, and furniture. Tidy yet small bathrooms and rooms with poor beds.

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2.0

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Photos from travellers