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New Lane,Off Macalister Road 33, 10400, Penang, Malaysia

Review Score

Based on 6974 reviews

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8.6

Location

9.5

2266 reviews

Cleanliness

8.6

737 reviews

Value for money

8.4

528 reviews

Food

8.0

732 reviews

Service

7.5

1334 reviews

Room

7.1

1677 reviews

Breakfast

6.3

704 reviews

WiFi

5.8

90 reviews

Pool

2.5

199 reviews

100% Verified Real Reviews

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9.5

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Convenient car access and well-priced parking. Average parking.

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8.6

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so. Pool and dining areas are clean.

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8.4

"Best value for money"

Best value for money. Acceptable breakfast prices. Well-priced food and beverages. Free internet.

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8.0

"Delicious food"

Great seafood in a clean, excellent restaurant. Affordable restaurant with great snacks and desserts. So-so menu, and side dishes are wanting.

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7.5

"Fantastic service"

Friendly management, restaurant and bar staff. Service is acceptably professional, but some complaints about reception staff. Great concierge service. Booking process is sufficient. Hotel security can be an issue. Room service is perfect. Good tour guide.

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7.1

"Great room"

Rooms tidy and modern with great minibars and excellent views. Decently-clean rooms with spacious bathrooms. TV's and furniture are generally OK, however room maintenance is neglected with insufficient A/C. Shower was ok.

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6.3

"Breakfast is average"

Decent and moderately priced breakfast.

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5.8

"Regular internet service"

Average wifi quality. Free internet.

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2.5

"Pool should be renewed"

Pool should be renewed. Clean pool area.

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9.5

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Convenient car access and well-priced parking. Average parking.

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8.7

"Best value for money"

Best value for money. Affordable food. Acceptable breakfast prices.

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8.4

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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8.2

"Delicious food"

Lovely food, particularly the snacks. Affordable restaurant with tasty desserts and seafood.

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7.0

"Fantastic service"

Friendly service, especially in the restaurant. Service is relatively professional, but reception and housekeeping are not great.

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7.0

"Great room"

Large, plain rooms with OK furniture and lovely views. New, clean rooms with great minibars. Decently-clean rooms with spacious bathrooms. Deficient A/C in poorly-maintained rooms. Shower was ok.

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6.3

"Breakfast is average"

Decent and moderately priced breakfast.

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6.0

"Regular internet service"

Average wifi quality.

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2.3

"Pool should be renewed"

Pool should be renewed.

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9.4

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Convenient car access and well-priced parking. Average parking.

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8.5

"Best value for money"

Best value for money.

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8.5

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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7.7

"Fantastic service"

Service is professional and friendly. Guests complained about the staff at reception and housekeeping.

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6.3

"Room is all right"

Large, plain rooms with OK furniture and lovely views. New, clean rooms with great minibars. Decently-clean rooms with spacious bathrooms. Deficient A/C in poorly-maintained rooms. Shower was ok.

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6.1

"Breakfast is average"

Breakfast is average.

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5.9

"Regular internet service"

Average wifi quality.

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2.7

"Pool should be renewed"

Pool should be renewed.

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9.7

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby.

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8.6

"Clean"

Clean hotel facilities. Clean rooms.

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8.6

"Best value for money"

Best value for money.

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8.0

"Delicious food"

Lovely food, particularly the snacks.

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7.2

"Great room"

Tidy rooms, but in need of better maintenance. Bathrooms and beds are acceptable.

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6.7

"Service is adequate"

Staff are kind and fairly professional, but reception was lacking.

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6.0

"Breakfast is average"

Breakfast is average.

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5.5

"Regular internet service"

Average wifi quality.

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2.6

"Pool should be renewed"

Pool should be renewed.

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9.8

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby.

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8.6

"Clean"

Clean rooms.

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8.6

"Best value for money"

Best value for money.

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8.4

"Delicious food"

Delicious food.

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7.6

"Fantastic service"

Friendly service.

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7.1

"Great room"

Rooms are clean but complaints about the bathrooms.

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6.6

"Breakfast is average"

Breakfast is average.

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5.3

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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