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New Lane,Off Macalister Road 33, 10400, Penang, Malaysia

Review Score

Based on 6415 reviews

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8.5

Location

9.5

2258 reviews

Value for money

8.7

518 reviews

Cleanliness

8.4

733 reviews

Food

8.2

712 reviews

Service

7.6

1348 reviews

Room

7.2

1677 reviews

Breakfast

6.4

657 reviews

WiFi

6.0

100 reviews

Pool

2.3

192 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Convenient car access and well-priced parking. Average parking. Close to public transport and the train.

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8.7

"Best value for money"

Best value for money. Breakfast, bar and food prices are cheap. Free internet.

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8.4

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so. Pool and dining areas are clean.

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8.2

"Delicious food"

Great dining with excellent snacks, seafood, and dessert. Mediocre but affordable menu. Tidy dining area and reasonably good side-dishes.

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7.6

"Fantastic service"

Professional service, and great tour guides. Reception should be more attentive. Management and housekeeping are decent. Great concierge service. Booking process is sufficient. Room service is average. Good restaurant service. Hotel security can be an issue.

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7.2

"Great room"

Rooms tidy and modern with great minibars and excellent views. Decently-clean rooms with spacious bathrooms. Decent beds, TVs, and furniture. Rooms need regular maintenance. Shower was ok.

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6.4

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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6.0

"Regular internet service"

Average wifi quality. Free internet.

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2.3

"Pool should be renewed"

Pool should be renewed. Clean pool area.

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9.4

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Convenient car access and well-priced parking. Average parking.

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8.9

"Best value for money"

Best value for money. Food and breakfast are well-priced.

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8.2

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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8.2

"Awesome vibe"

Awesome vibe. Modern Hotel. Friendly atmosphere. Luxurious Hotel. Entrance area is ok.

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8.2

"Delicious food"

Lovely food, particularly the snacks. Affordable restaurant with tasty desserts and seafood.

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7.4

"Fantastic service"

Friendly, professional service, though reception is subpar.

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7.2

"Great room"

So-so beds and furniture, new rooms, and great views. Spacious, clean rooms with great minibars. Bathrooms are large and somewhat clean, but poor overall. Shower was ok.

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5.9

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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5.9

"Regular internet service"

Average wifi quality.

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2.2

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Convenient car access and well-priced parking. Average parking.

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8.6

"Best value for money"

Best value for money. Affordable food. Free internet.

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8.4

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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7.7

"Fantastic service"

Service is professional and friendly. Guests complained about the staff at reception and housekeeping. Booking process is sufficient.

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6.8

"Room is all right"

Great views, and so-so rooms, furniture, and beds. Modern, spacious, and tidy rooms with well-stocked minibars. Decently-clean rooms with spacious bathrooms. Deficient A/C in poorly-maintained rooms. Shower was ok.

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6.2

"Breakfast is average"

Breakfast is average.

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6.1

"Regular internet service"

Average wifi quality. Free internet.

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2.4

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby.

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8.7

"Best value for money"

Best value for money.

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8.5

"Clean"

Clean hotel facilities. Clean rooms.

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8.1

"Delicious food"

Lovely food, particularly the snacks.

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6.9

"Room is all right"

Rooms, bathrooms and beds are decent. Tidy rooms, but in need of better maintenance.

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6.8

"Service is adequate"

Staff are kind and fairly professional, but reception was lacking.

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6.0

"Breakfast is average"

Breakfast is average.

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5.9

"Standard bar"

Standard bar.

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5.8

"Regular internet service"

Average wifi quality.

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2.3

"Pool should be renewed"

Pool should be renewed.

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9.8

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby.

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8.8

"Best value for money"

Best value for money.

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8.6

"Delicious food"

Delicious food.

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8.3

"Clean"

Clean rooms.

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7.8

"Fantastic service"

Friendly service.

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7.4

"Great room"

Rooms are clean but complaints about the bathrooms.

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6.6

"Breakfast is average"

Breakfast is average.

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5.8

"Regular internet service"

Average wifi quality.

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