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New Lane,Off Macalister Road 33, 10400, Penang, Malaysia

Review Score

Based on 5122 reviews

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8.1

Location

9.5

1628 reviews

Cleanliness

8.2

649 reviews

Service

7.6

1150 reviews

Room

6.9

1369 reviews

WiFi

6.1

98 reviews

Breakfast

5.4

512 reviews

Pool

1.9

162 reviews

100% Verified Real Reviews

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9.5

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Average parking. Convenient car access and well-priced parking.

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8.2

"Clean"

Clean hotel facilities. Pool surroundings and rooms are immaculate. Clean enough restaurant, but poorly cleaned bathrooms.

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7.6

"Fantastic service"

Great waitstaff, friendly service, and excellent guided tours. Reception should be more attentive. Poorly-managed, moderately professional staff and housekeeping. Room service is average. Concierge service is average. Booking process is sufficient. Hotel security can be an issue. Good bar service.

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6.9

"Room is all right"

Rooms relatively new with decent minibars. Clean rooms with great views and decent beds. Mediocre sized, poorly cleaned bathrooms. Poorly-maintained rooms, with substandard A/C and televisions. Shower was ok.

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6.1

"Regular internet service"

Average wifi quality. Free internet.

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5.4

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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1.9

"Pool should be renewed"

Pool should be renewed. Clean pool area.

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9.3

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Average parking. Convenient car access and well-priced parking.

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7.8

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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7.5

"Fantastic service"

Staff are kind and fairly professional, but reception was lacking.

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6.7

"Room is all right"

Great views, and clean, somewhat new rooms. Decent beds and minibars. Guests had problems with furnishing, A/C, and cleanliness of the bathrooms. Great shower.

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6.0

"Regular internet service"

Average wifi quality.

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4.7

"Breakfast can be improved"

Breakfast affordable but not highly reviewed.

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1.7

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Average parking. Convenient car access and well-priced parking.

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8.2

"Fantastic service"

Great, friendly wait staff but poor reception. Service professionalism and housekeeping are average. Booking process is sufficient.

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8.1

"Clean"

Clean in the restaurants and guest rooms. Clean hotel facilities. Bathroom needs cleaning.

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6.8

"Room is all right"

Beds not so bad, but poorly-maintained with A/C problems. Great views from updated, clean rooms. Mediocre sized, poorly cleaned bathrooms. Shower was ok. Acceptable minibar.

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6.2

"Regular internet service"

Average wifi quality. Free internet.

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5.1

"Breakfast is average"

Breakfast is average.

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2.2

"Pool should be renewed"

Pool should be renewed.

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9.5

"Great location"

Great location with good access by car. Good shopping and sightseeing.

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8.3

"Clean"

Clean hotel facilities. Clean rooms.

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7.4

"Fantastic service"

Staff are kind and fairly professional, but reception was lacking. Booking process is sufficient.

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6.9

"Room is all right"

Acceptable rooms - tidy, but bathrooms are not great. Decent beds and minibars.

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5.9

"Regular internet service"

Average wifi quality.

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5.3

"Breakfast is average"

Breakfast is average.

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2.0

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Great location. Great sightseeing, restaurants and shopping nearby.

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8.2

"Clean"

Clean rooms.

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7.8

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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7.3

"Great room"

Rooms are tidy, with decent beds.

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6.1

"Regular internet service"

Average wifi quality.

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5.3

"Breakfast is average"

Breakfast is average.

Attractions near by Sunway Hotel Georgetown, Penang

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