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E Wacker Dr 323, 60601, Chicago, United States of America

Review Score

Based on 12913 reviews

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8.4

Location

8.9

1877 reviews

Service

7.8

3475 reviews

Room

7.6

4472 reviews

Cleanliness

7.1

1208 reviews

WiFi

6.2

191 reviews

Bar and Beverages

6.0

197 reviews

Wellness Area

5.6

357 reviews

Breakfast

5.2

238 reviews

Value for money

5.0

802 reviews

Pool

4.7

305 reviews

100% Verified Real Reviews

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8.9

"Great location"

Great location. Accessible by car, but parking is costly. Centrally located, near restaurants, bars, and shopping. Close to public transport and the train.

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7.8

"Fantastic service"

Service is professional and friendly. Reception and bar service are as expected. Housekeeping and management are lacking. Room service is average. Great concierge service. Valet service is ok. Booking process is sufficient. Recreation staff is ok. Hotel security is ok. Shuttle service can be an issue.

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7.6

"Great room"

Okay beds and somewhat clean, big rooms with excellent views. Mediocre sized, poorly cleaned bathrooms. Poorly-maintained rooms with subpar furniture and TVs. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

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7.1

"Clean"

Clean hotel facilities. Acceptably clean rooms and dining area. Bathrooms and pool area are inadequately clean. Clean wellness & sports facilities.

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6.2

"Regular internet service"

WiFi is decent and okay-priced. Wifi quality could be improved.

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6.0

"Standard bar"

So-so bar with mediocre drinks. Bar service is acceptable. Beverages could be cheaper.

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5.6

"Sufficient wellness & sports facilities"

Average wellness and fitness area. Sauna is ok. Clean wellness & sports facilities.

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5.2

"Breakfast is average"

Decent and moderately priced breakfast.

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5.0

"Fairly good value for money"

Value for money could be better. Internet is affordable. Acceptable breakfast prices. Food and beverages are pricey.

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4.7

"Pool should be renewed"

Pool in need of cleaning.

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8.8

"Great location"

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

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7.3

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated. Decent management, reception, and restaurant service. Room service is average. Great concierge service. Bar service is acceptable. Booking process is sufficient. Valet service is ok.

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7.0

"Great room"

Views are good, menus are average, and rooms are acceptably clean. Mediocre sized, poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

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6.5

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.4

"Food is all right"

Dining disappointed some guests in quality and price. Menu and snacks are alright. Great desserts & fruits.

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6.0

"Comfortable"

Fairly comfortable, yet noisy rooms with poor A/C. So-so beds and bathroom size.

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5.7

"Ordinary amenities"

Facilities and entrance area are okay. Good meeting & event facilities. Elevator in need of updating. Beautiful architecture.

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5.5

"Standard bar"

So-so bar with mediocre drinks. Bar service is acceptable.

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5.0

"Regular internet service"

WiFi is decent and okay-priced. Wifi quality could be improved.

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4.7

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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4.6

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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4.1

"Pool should be renewed"

Pool should be renewed.

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3.5

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable.

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8.7

"Great location"

Great location. Pricey, inconvenient parking. Near downtown with great sightseeing and shopping.

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8.3

"Fantastic service"

Friendly and professional service, with great reception but subpar housekeeping. Booking process is sufficient. Valet service is ok. Great concierge service. Room service is average.

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7.7

"Great room"

Great views from big, clean rooms, with decent beds. Mediocre sized, poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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7.4

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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6.4

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Internet is affordable. Food is a bit overpriced.

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6.3

"Ordinary amenities"

Okay buildings and entrance area. Elevator in need of updating. Beautiful architecture.

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6.0

"Standard bar"

Standard bar.

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5.8

"Sufficient wellness & sports facilities"

Average wellness and fitness area.

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5.1

"Breakfast is average"

Decent and moderately priced breakfast.

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4.9

"Pool should be renewed"

Pool should be renewed.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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8.4

"Great location"

Great location near lots of shopping. Pricey, inconvenient parking.

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7.6

"Fantastic service"

Restaurant service is friendly and professional. Reception and bar service are as expected. Housekeeping and management are lacking. Room service is average. Great concierge service. Valet service is ok.

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7.4

"Great room"

Great views from big, clean rooms, with decent beds. Mediocre sized, poorly cleaned bathrooms. Old, poorly-maintained rooms with poor furnishing and TVs. Shower can be a problem.

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6.2

"Breakfast is average"

Decent and moderately priced breakfast.

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5.4

"Standard bar"

Standard bar. Bar service is acceptable.

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5.3

"Sufficient wellness & sports facilities"

Fitness area is subpar but wellness area/options are acceptable.

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5.1

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Food is a bit overpriced.

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4.7

"Pool should be renewed"

Pool should be renewed.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Great location"

Great location.

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8.0

"Fantastic service"

Reception is decent, with overall friendly and professional service. Room service is average.

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7.9

"Great room"

Okay beds and somewhat clean, big rooms with excellent views. Bathrooms are dirty and rooms in need of maintenance.

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6.8

"Quite clean"

Cleanliness is lacking in rooms and bathrooms.

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5.5

"Breakfast is average"

Breakfast is average.

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5.2

"Sufficient wellness & sports facilities"

Average wellness and fitness area.

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4.9

"Value for money could be better"

Value for money could be better.

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4.4

"Complaints about WiFi"

Complaints about WiFi.

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