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Jl. Bunga Mawar, Baloi Kusuma, 29432, BATAM, Indonesia

Review Score

Based on 3360 reviews

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7.7

Location

9.4

838 reviews

Service

7.4

842 reviews

Comfort

7.3

821 reviews

Food

5.1

273 reviews

Room

4.8

1436 reviews

Vibe

4.5

185 reviews

Breakfast

3.9

424 reviews

Cleanliness

3.5

555 reviews

WiFi

3.4

61 reviews

Amenities

3.3

277 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Not great access by car, with poorly rated parking.

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7.4

"Fantastic service"

Management seems lacking, with badly rated housekeeping, but friendly service. Average reception and service professionalism is typical. Good shuttle service. Room service could have been improved. Great concierge service. Recreation staff could be nicer.

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7.3

"Rather comfortable"

Large, comfortable rooms. Noise levels are OK, but beds and A/C are poor.

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5.1

"Food is all right"

Poor dining with a standard menu. Desserts, fruits and sides are poorly reviewed. Well-priced restaurant with nice seafood options. Soups do not taste good.

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4.8

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Spacious rooms with great views, but poor maintenance and subpar beds. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Shower can be a problem.

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4.5

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Luxurious Hotel. Entrance area is not particularly attractive. Hotel is relatively stylish. Good choice for a city trip. Good for traveling with friends.

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3.9

"Breakfast can be improved"

Breakfast is reasonably priced, but not exceptional.

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3.5

"Could use a good cleaning"

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Moderately clean hotel facilities.

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3.4

"Complaints about WiFi"

Wifi quality could be improved.

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3.3

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating. Good outdoor sports facilities. Unspectacular architecture. Good meeting & event facilities.

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9.3

"Great location"

Great location. Shopping, restaurants and bars in the area are great.

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7.5

"Rather comfortable"

Large, comfortable rooms. Subpar beds and ineffective A/C.

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7.0

"Fantastic service"

Friendly, acceptably professional service. Complaints about housekeeping and reception. Room service could have been improved.

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5.1

"Room is all right"

Big enough rooms with awesome views. Poorly air conditioned rooms with subpar beds and bathroom cleanliness. Rooms are outdated, untidy, badly-maintained with substandard furniture. Shower can be a problem.

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4.6

"Food could be better"

Substandard dining experience and unpopular side dishes. Menu is adequate.

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4.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel.

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3.9

"Breakfast can be improved"

Breakfast can be improved.

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3.5

"Complaints about WiFi"

Wifi quality could be improved.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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3.0

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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9.5

"Great location"

Great location. Shopping, restaurants and bars in the area are great.

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8.0

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Subpar beds and ineffective A/C.

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7.6

"Fantastic service"

Service is great, except for some complaints about housekeeping. Average reception and service professionalism is typical.

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5.5

"Room is all right"

Big, decent rooms. Rooms are poorly maintained and cleaned, with poorly rated beds. Bathrooms are large but with substandard cleaning. Rooms need updating with bad TV's and A/C. Shower can be a problem.

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5.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.0

"Food is all right"

Food is all right.

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4.3

"Breakfast can be improved"

Breakfast can be improved.

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3.4

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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3.4

"Complaints about WiFi"

Wifi quality could be improved.

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3.1

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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9.5

"Great location"

Great location near lots of shopping.

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7.7

"Rather comfortable"

Large, comfortable rooms.

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7.6

"Fantastic service"

Friendly service.

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5.4

"Room is all right"

Big, decent rooms. Bathrooms and rooms are untidy.

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4.9

"Food could be better"

Food could be better.

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3.9

"Breakfast can be improved"

Breakfast can be improved.

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3.8

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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9.5

"Great location"

Great location.

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8.0

"Best value for money"

Best value for money.

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7.8

"Fantastic service"

Fantastic service.

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7.4

"Rather comfortable"

Large, comfortable rooms.

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5.3

"Room is all right"

Big, decent rooms.

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3.4

"Amenities are not the best"

Amenities are not the best.

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