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950 MASON STREET , 94108, San Francisco (California), United States of America

Review Score

Based on 12310 reviews

heart

8.7

Vibe

8.6

1278 reviews

Location

8.6

1108 reviews

Service

8.1

3223 reviews

Room

7.7

3183 reviews

Amenities

7.5

1137 reviews

Cleanliness

6.4

504 reviews

Food

6.4

859 reviews

Breakfast

5.6

298 reviews

WiFi

5.0

201 reviews

Value for money

4.4

778 reviews

100% Verified Real Reviews

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8.6

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Pleasant entrance area. Hotel could use some updating. Luxurious Hotel. Good choice for a city trip. Awesome for families. Luxury hotel.

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8.6

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking.

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8.1

"Fantastic service"

Complaints about the wait staff but overall friendly service. Service is professional, especially at the bar, and reception is top-notch. Management and housekeeping are decent. Great concierge service. Room service is average. Valet service is ok. Booking process is sufficient. Recreation staff is nice. Great hotel security.

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7.7

"Great room"

Large rooms with good kitchenettes, great views, and comfortable beds. Acceptably clean rooms, but needing maintenance with bad furniture. Small rooms and poorly cleaned bathrooms. Old rooms, with unsatisfactory minibars. air conditioning and TV's. Shower can be a problem.

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7.5

"Great amenities"

Great buildings and an excellent terrace, but outdated facilities. Great conference area and nice entrance area. Beautiful architecture. Elevator in need of updating. Pleasant hotel grounds. Lacking in outdoor sports facilities.

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6.4

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Moderately clean hotel facilities.

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6.4

"Food is all right"

Poor dining experience with uninteresting menus and bad side dishes. Great desserts but the restaurant is expensive with complaints about cleanliness. Snacks are ok. Excellent salads and seafood. Tasty soups. Untasty beef dishes & steak. Bad poultry dishes. Poor vegetarian & vegan dishes.

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5.6

"Breakfast is average"

Breakfast is decent but expensive.

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5.0

"Regular internet service"

Wifi quality could be improved. Relatively high internet cost.

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4.4

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi. Standard beverage prices.

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8.5

"Great location"

Great location. Accessible by car, but parking is costly. Good shopping and sightseeing.

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8.1

"Fantastic service"

Friendly and professional bar service and reception. Average wait staff and housekeeping. Room service is average. Great concierge service. Valet service is ok. Booking process is sufficient.

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7.6

"Great room"

Lovely rooms with pleasant views. Acceptably clean rooms, but needing maintenance with bad furniture. Small rooms and poorly cleaned bathrooms. Beds and balcony are alright. Rooms needing updating with poor quality A/C and minibars. Shower can be a problem.

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6.5

"Standard bar"

Bar is alright with good drinks. Good bar service. Standard beverage prices.

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6.3

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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6.1

"Breakfast is average"

Breakfast is decent but expensive.

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5.9

"Food is all right"

Food is fine, with excellent desserts. Pricey, subpar menu.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.7

"Great location"

Great location. Good shopping and sightseeing. Pricey, inconvenient parking.

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7.6

"Fantastic service"

Great, friendly service at reception and bar. Well-managed, with professional service. Decent housekeeping, but poor restaurant service. Great concierge service. Room service is average. Valet service is ok. Booking process should be better organized.

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7.2

"Great room"

Lovely rooms with pleasant views. Moderately tidy rooms and ok beds but poor furniture and A/C. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

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6.7

"Standard bar"

So-so bar with mediocre drinks. Good bar service.

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6.2

"Ordinary amenities"

Average hotel building. Great hotel grounds with a beautiful entrance area. Elevator in need of updating. Beautiful architecture. Lacking in outdoor sports facilities.

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5.7

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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5.5

"Breakfast is average"

Breakfast is decent but expensive.

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5.0

"Food is all right"

Guests complain about the dining, with a poor menu and high prices. Great desserts & fruits.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.4

"Great location"

Well-located, although unfortunately the parking isn't easy. Good shopping and sightseeing.

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8.0

"Fantastic service"

Friendly, professional service, and good reception, but some complaints with restaurant service. Management and housekeeping are decent. Great concierge service. Room service is average. Booking process is sufficient.

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7.6

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Old rooms could use maintenance, with small bathrooms. Substandard furniture, A/C, minibar and TV's. Shower can be a problem.

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5.6

"Ordinary amenities"

Buildings are fine with old facilities, but the grounds are wonderful. Great conference area and nice entrance area. Elevator in need of updating. Beautiful architecture.

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5.2

"Breakfast is average"

Breakfast is decent but expensive.

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5.1

"Food is all right"

Dining experience is decent, but sides are lacking. Pricey, subpar menu.

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4.6

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception. Great concierge service.

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8.5

"Great location"

Great location.

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8.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Pleasant entrance area. Luxurious Hotel.

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7.5

"Great room"

Great rooms, with comfortable beds and lovely views. Rooms acceptably clean, but needing maintenance, with poor bathrooms.

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6.0

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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6.0

"Quite clean"

Room cleanliness is acceptable.

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5.9

"Food is all right"

Food is all right.

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4.2

"Value for money could be better"

Value for money could be better.

Photos from travellers