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The Ritz-Carlton Chicago

  • hotel stars
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160 East Pearson Street at Water Tower Place , 60611, Chicago, United States of America

Review score

Based on 655 hotel review

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8.7

Location

9.6

127 reviews

Wellness Area

8.9

17 reviews

Service

8.8

211 reviews

Comfort

8.7

80 reviews

Room

8.0

204 reviews

Cleanliness

7.3

30 reviews

Breakfast

6.4

17 reviews

Vibe

5.9

75 reviews

Amenities

5.0

58 reviews

Value for money

4.7

41 reviews

Bar and Beverages

2.5

13 reviews

Pool

1.0

17 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location. Great sightseeing, restaurants and shopping nearby.

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8.9

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.8

"Fantastic service"

Service is professional and friendly. Service at reception and in restaurant are okay. Room service is average. Great concierge service.

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8.7

"Rather comfortable"

Rooms and bathrooms are spacious and comfortable, with nice beds. Noise level is acceptable.

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8.0

"Great room"

Clean, spacious rooms, comfortable beds, and good views. The bathrooms are large but otherwise not very highly rated. Old rooms with so-so maintenance and poor furnishing. Shower can be a problem. Acceptable minibar.

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7.3

"Clean"

Clean hotel facilities. Clean rooms.

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6.4

"Breakfast is average"

Breakfast is decent but expensive.

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5.9

"Decent vibe"

OK vibe and a friendly atmosphere. Entrance area is not particularly attractive. Hotel could use some updating. Stylish hotel. Hotel is relatively luxurious. Nice for romantic trips. Good for business people. Luxury hotel.

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5.0

"Ordinary amenities"

Poor quality lobby with mediocre facilities. Elevator in need of updating.

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4.7

"Value for money could be better"

Value for money could be better. High priced breakfast.

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2.5

"Bar could improve"

Bar could improve.

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1.0

"Pool should be renewed"

Pool should be renewed.

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9.7

"Great location"

Great location.

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8.7

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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8.4

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds.

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7.8

"Great room"

Clean, spacious rooms, comfortable beds, and good views.

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7.6

"Delicious food"

Delicious food.

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7.3

"Clean"

Clean rooms.

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6.6

"Breakfast is average"

Breakfast is average.

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6.2

"Decent vibe"

Decent vibe. Hotel could use some updating.

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5.4

"Ordinary amenities"

Average hotel building.

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4.6

"Value for money could be better"

Value for money could be better.

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9.7

"Great location"

Great location.

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8.8

"Rather comfortable"

Large, comfortable rooms.

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8.4

"Fantastic service"

Friendly service.

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7.7

"Great room"

Spacious rooms with excellent views.

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5.9

"Decent vibe"

Decent vibe.

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5.6

"Ordinary amenities"

Ordinary amenities.

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0.8

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Great location.

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8.8

"Fantastic service"

Fantastic service.

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8.8

"Rather comfortable"

Rather comfortable.

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7.7

"Great room"

Great room.

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8.8

"Fantastic service"

Fantastic service.

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7.9

"Great room"

Great room.

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