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120 Tounosawa , 250-0315, Hakone-machi, Japan

Review Score

Based on 270 reviews

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7.6

Breakfast

9.6

57 reviews

Service

8.2

68 reviews

Comfort

7.4

67 reviews

Room

7.0

150 reviews

Location

6.6

77 reviews

WiFi

6.3

6 reviews

Cleanliness

3.9

32 reviews

Amenities

3.3

29 reviews

Vibe

3.0

62 reviews

100% Verified Real Reviews

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9.6

"Tasty breakfast"

Great and affordable breakfast.

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8.2

"Fantastic service"

Service is professional, but reception is not great.

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7.4

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. A bit too noisy and some complaints about the size of the bathrooms.

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7.0

"Great room"

Decent, spacious rooms with comfy beds and excellent views. Small rooms and poorly cleaned bathrooms. Outdated, rooms with poor cleanliness and maintenance.

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6.6

"Location is ok"

Location is ok. Close to public transport and the train. Reasonably accessible by car. Not many options for shopping.

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6.3

"Regular internet service"

Regular internet service.

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3.9

"Could use a good cleaning"

Bathrooms and rooms are untidy. Clean hotel facilities.

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3.3

"Amenities are not the best"

Facilities in need of refurbishment.

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3.0

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel. Good choice for a city trip. Good for traveling with friends.

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9.7

"Tasty breakfast"

Tasty breakfast.

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8.3

"Fantastic service"

Fantastic service.

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7.5

"Rather comfortable"

Large, comfortable rooms.

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7.2

"Great room"

Big rooms with amazing views, but problems with cleanliness and bathrooms.

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6.7

"Location is ok"

Location is ok. Fairly accessible by car and close to public transport.

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3.5

"Could use a good cleaning"

Rooms could be cleaner.

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3.2

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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8.2

"Fantastic service"

Friendly service.

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7.1

"Great room"

Rooms are spacious, with nice views, but bathrooms are not great.

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6.7

"Location is ok"

Location is ok.

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3.1

"Vibe is not too good"

Vibe is not too good.

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