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12 STEEL ST , 02302, Newcastle, Australia

Review Score

Based on 1656 reviews

heart

7.3

Service

8.4

393 reviews

Location

8.1

381 reviews

Breakfast

7.3

73 reviews

Value for money

6.0

173 reviews

Comfort

5.9

332 reviews

Food

5.2

114 reviews

Room

4.9

577 reviews

Pool

4.2

24 reviews

Cleanliness

3.8

240 reviews

WiFi

2.9

74 reviews

Vibe

2.5

106 reviews

Amenities

2.3

108 reviews

100% Verified Real Reviews

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8.4

"Fantastic service"

Friendly and professional service, with great reception but subpar housekeeping. Room service could have been improved. Booking process should be better organized.

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8.1

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Reasonably accessible by car.

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7.3

"Tasty breakfast"

Great and affordable breakfast.

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6.0

"Fairly good value for money"

Fairly good value for money. Internet is affordable. Fair breakfast prices. Food is a bit overpriced.

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5.9

"Comfortable"

Relatively comfortable, with good beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.2

"Food is all right"

Bad overall dining experience with a bad menu. Restaurant is pricey and lacks cleanliness, but desserts are alright. Bad snacks.

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4.9

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Small rooms and poorly cleaned bathrooms. Guests complain about maintenance, furnishing, TV's, and views. Comfortable beds. Shower can be a problem.

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4.2

"Pool should be renewed"

Pool in need of cleaning.

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3.8

"Could use a good cleaning"

Unclean rooms and pool area. The bathrooms and dining area need some cleaning. Hotel facilities could use a good clean.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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2.5

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier. Entrance area is not particularly attractive. Hotel is relatively stylish. Suitable for solo travelers.

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2.3

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator is ok. Architecture not so nice.

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8.5

"Fantastic service"

Friendly service.

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7.9

"Great location"

Great location near lots of shopping. Pricey, inconvenient parking.

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6.9

"Breakfast is average"

Breakfast is average.

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6.5

"Comfortable"

Decently comfortable, spacious rooms with great beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.5

"Fairly good value for money"

Fairly good value for money.

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5.4

"Food is all right"

Food is all right.

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5.3

"Room is all right"

Rooms are standard overall, but very spacious with comfortable beds. Poorly maintained and cleaned rooms. Small rooms and poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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4.3

"Pool should be renewed"

Pool should be renewed.

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3.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.1

"Complaints about WiFi"

Wifi quality could be improved.

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2.7

"Vibe is not too good"

Vibe is not too good. Atmosphere could be friendlier. Entrance area is not particularly attractive.

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2.0

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area.

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8.1

"Fantastic service"

Friendly service and great reception.

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7.9

"Great location"

Great location near lots of shopping. Pricey, inconvenient parking.

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6.9

"Breakfast is average"

Breakfast is average.

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5.9

"Comfortable"

Excellent beds, but only decently comfortable overall and somewhat noisy.

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5.8

"Fairly good value for money"

Fairly good value for money. Free internet.

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5.1

"Room is all right"

Great beds in okay rooms. Inadequately cleaned and maintained rooms and bathrooms.

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5.1

"Food is all right"

Food is all right.

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4.1

"Could use a good cleaning"

Rooms could be cleaner.

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3.2

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.9

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.6

"Vibe is not too good"

Vibe is not too good.

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8.4

"Fantastic service"

Friendly service.

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8.1

"Great location"

Great location.

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5.9

"Comfortable"

Relatively comfortable, with good beds.

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5.1

"Room is all right"

Great beds in okay rooms. Rooms could be cleaner.

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3.7

"Could use a good cleaning"

Rooms could be cleaner.

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2.5

"Complaints about WiFi"

Complaints about WiFi.

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8.5

"Fantastic service"

Friendly service and great reception.

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7.8

"Great location"

Well-located, although unfortunately the parking isn't easy.

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5.2

"Fairly good value for money"

Fairly good value for money.

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4.9

"Room needs to be improved"

Room needs to be improved.

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3.7

"Could use a good cleaning"

Could use a good cleaning.

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