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12 STEEL ST , 02302, Newcastle, Australia

Review Score

Based on 1529 reviews

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7.3

Location

8.3

390 reviews

Service

8.2

408 reviews

Breakfast

6.8

78 reviews

Comfort

6.4

330 reviews

Value for money

5.8

168 reviews

Room

5.1

566 reviews

Food

4.8

117 reviews

Cleanliness

4.2

237 reviews

Pool

3.8

27 reviews

Amenities

2.5

106 reviews

WiFi

2.4

72 reviews

Vibe

2.3

108 reviews

Wellness Area

0.0

6 reviews

100% Verified Real Reviews

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8.3

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Reasonably accessible by car.

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8.2

"Fantastic service"

Restaurant service is friendly and professional. Reception is OK but housekeeping is substandard. Room service could have been improved. Booking process should be better organized.

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6.8

"Breakfast is average"

Decent and moderately priced breakfast.

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6.4

"Comfortable"

Relatively comfortable, with good beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.8

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Free internet. Food is a bit overpriced.

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5.1

"Room is all right"

Average rooms with kitchenettes. Poorly cleaned, older rooms with subpar TVs and furniture. Small rooms and poorly cleaned bathrooms. Comfortable beds. Subpar views and poorly-maintained rooms with insufficient A/C and unstocked minibars. Shower can be a problem.

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4.8

"Food could be better"

Poor dining experience with untidy dining area. Guests unimpressed by menu and desserts. Food is pricey and snacks are subpar.

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4.2

"Could use a good cleaning"

Unclean rooms and pool area. The bathrooms and dining area need some cleaning. Hotel facilities could use a good clean.

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3.8

"Pool should be renewed"

Pool in need of cleaning.

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2.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice.

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2.4

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier. Entrance area is not particularly attractive. Hotel is relatively stylish. Suitable for solo travelers.

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0.0

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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8.4

"Fantastic service"

Reception is average, but service is professional.

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8.1

"Great location"

Great location. Pricey, inconvenient parking. Centrally located, near restaurants, bars, and shopping.

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6.7

"Breakfast is average"

Decent and moderately priced breakfast.

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5.4

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices.

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5.4

"Room is all right"

Rooms are standard overall, but very spacious with comfortable beds. Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Rooms need updating with bad TV's and A/C. Shower can be a problem.

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5.0

"Food is all right"

Food and menu are not highly reviewed.

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4.1

"Pool should be renewed"

Pool should be renewed.

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4.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.8

"Complaints about WiFi"

Wifi quality could be improved.

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2.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

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2.1

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area.

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8.0

"Great location"

Great location near lots of shopping. Pricey, inconvenient parking.

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7.9

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.5

"Breakfast is average"

Breakfast is average.

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6.2

"Comfortable"

Excellent beds, but only decently comfortable overall and somewhat noisy.

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5.6

"Fairly good value for money"

Fairly good value for money. Free internet.

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5.2

"Room is all right"

Great beds in okay rooms. Inadequately cleaned and maintained rooms and bathrooms.

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4.7

"Food could be better"

Food could be better.

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4.4

"Could use a good cleaning"

Rooms could be cleaner.

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2.8

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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8.2

"Fantastic service"

Friendly service.

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8.1

"Great location"

Great location.

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6.4

"Comfortable"

Decently comfortable, spacious rooms with great beds.

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5.5

"Fairly good value for money"

Fairly good value for money.

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5.3

"Room is all right"

Rooms are standard overall, but very spacious with comfortable beds. Guests complained about bathrooms and general cleanliness of the rooms.

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4.0

"Could use a good cleaning"

Rooms could be cleaner.

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2.3

"Complaints about WiFi"

Wifi quality could be improved.

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8.4

"Fantastic service"

Friendly service and great reception.

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8.1

"Great location"

Well-located, although unfortunately the parking isn't easy.

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5.4

"Room is all right"

Overall, rooms are average, yet poorly cleaned with complaints about bathrooms.

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5.2

"Fairly good value for money"

Fairly good value for money.

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4.2

"Could use a good cleaning"

Rooms could be cleaner.

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