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502 TUNNEL MOUNTAIN ROAD , TIL 1B1, Banff, Canada

Review Score

Based on 1967 reviews

heart

7.9

Service

8.8

429 reviews

Location

8.3

460 reviews

Room

6.0

885 reviews

Wellness Area

5.6

132 reviews

WiFi

5.3

37 reviews

Food

4.5

63 reviews

Breakfast

4.4

16 reviews

Cleanliness

3.6

236 reviews

Vibe

3.5

156 reviews

100% Verified Real Reviews

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8.8

"Fantastic service"

Friendly service, especially good laundry service. Professional service and great reception, but poor housekeeping. Good shuttle service.

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8.3

"Great location"

Good location, close to public transport. Reasonable sightseeing and quite near downtown. Easy car access but inadequate parking. Great shopping. Restaurants & bars in the area are ok.

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6.0

"Room is all right"

Average, somewhat old looking rooms with standard TV's and poor A/C. Large rooms with great balconies and views. Guests complain about cleanliness, maintenance, and furnishing. Mediocre sized, poorly cleaned bathrooms. Kitchenettes and minibars are as expected. Great shower.

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5.6

"Sufficient wellness & sports facilities"

Average wellness and fitness area. Sauna is ok. Wellness & sports facilities could use better cleaning.

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5.3

"Regular internet service"

Regular internet service.

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4.5

"Food could be better"

Dining experience could be nicer.

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4.4

"Breakfast can be improved"

Breakfast can be improved.

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3.6

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

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3.5

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish. Entrance area is not particularly attractive. Luxurious Hotel.

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8.7

"Fantastic service"

Friendly service with great reception but subpar housekeeping.

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8.4

"Great location"

Good location, close to public transport. Good shopping, and reasonably central location. Parking is rare.

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6.5

"Room is all right"

Large, okay rooms with great balconies and views. Older, poorly cleaned and maintained rooms with especially untidy bathrooms. Average kitchenettes and beds, but furniture and A/C are not great. Great shower.

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5.4

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Sauna is ok. Wellness & sports facilities could use better cleaning.

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5.0

"Regular internet service"

Regular internet service.

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4.4

"Food could be better"

Food could be better.

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4.1

"Breakfast can be improved"

Breakfast can be improved.

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3.8

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish. Entrance area is not particularly attractive. Luxurious Hotel.

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3.6

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

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8.7

"Fantastic service"

Friendly and professional service, with great reception but subpar housekeeping.

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8.6

"Great location"

Well-located, although unfortunately the parking isn't easy. Medium distance to city centre.

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5.4

"Ordinary amenities"

Buildings are fine with old facilities, but the grounds are wonderful.

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5.1

"Room is all right"

Average rooms with okay bathrooms, but not clean enough. Rooms could use some maintenance and updating with subpar furniture and beds. Spacious rooms with excellent views. Kitchenette is acceptable.

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5.0

"Comfortable"

Large, relatively comfortable, not so noisy rooms, but beds are not so pleasant.

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4.7

"Food could be better"

Food could be better.

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4.4

"Complaints about WiFi"

Wifi quality could be improved.

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3.4

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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3.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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8.7

"Fantastic service"

Friendly service and great reception.

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8.1

"Great location"

Great location.

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6.5

"Comfortable"

Beds are decent and generally comfortable.

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6.1

"Room is all right"

Rooms, bathrooms and beds are decent. Rooms could be cleaner. Great shower.

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5.9

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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3.6

"Could use a good cleaning"

Rooms could be cleaner.

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