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Universal Inn and Suites

  • hotel stars
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6000 Stanley Avenue , L2G3Y1, Niagara Falls, Canada

Review score

Based on 204 hotel review

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5.5

Location

9.5

40 reviews

Service

5.3

31 reviews

Room

4.2

96 reviews

Cleanliness

3.0

43 reviews

Vibe

2.5

14 reviews

Pool

2.2

22 reviews

WiFi

1.3

11 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location and easy parking. Excellent sightseeing, restaurants and bars nearby.

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5.3

"Service is adequate"

Reception was relatively friendly but complaints about unprofessional service.

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4.2

"Room needs to be improved"

Complaints about age, cleanliness, and furnishing of the rooms. Spacious rooms, with nice kitchenettes and beds. Bathrooms are large but with substandard cleaning. Poorly-maintained rooms, with substandard A/C and televisions. Acceptable minibar. Shower can be a problem.

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3.0

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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2.5

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.2

"Pool should be renewed"

Pool should be renewed.

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1.3

"WiFi system needs upgrading"

Wifi quality could be improved.

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9.4

"Great location"

Great location.

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6.8

"Comfortable"

Decently comfortable, spacious rooms with great beds.

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5.1

"Service is adequate"

Service is relatively friendly.

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3.9

"Room needs to be improved"

Untidy, poorly-kept rooms with poor furniture and bathrooms. Comfortable beds in spacious rooms.

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2.7

"Could use a good cleaning"

Rooms could be cleaner.

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1.8

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Great location.

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6.5

"Comfortable"

Decently comfortable, spacious rooms with great beds.

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5.1

"Service is adequate"

Service is adequate.

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4.5

"Room needs to be improved"

Inadequately cleaned and maintained rooms and bathrooms. Comfortable beds in spacious rooms.

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3.2

"Could use a good cleaning"

Rooms could be cleaner.

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2.3

"Pool should be renewed"

Pool should be renewed.

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