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Hotel - Review and Rate

Review Score
Based on 1256 hotel reviews

heart_hoteldetailed

4.6

Location

7.8

Service

6.4

Comfort

3.9

Room

3.2

Breakfast

2.5

Vibe

2.5

WiFi

2.4

Cleanliness

1.9

Amenities

1.5

UNIVERSITY HOTEL AND SUITES

UNIVERSITY HOTEL AND SUITES

3614 EUCLID AVENUE, 44115, Cleveland, United States of America

Rating: 4.6 out of 10 (1256 Reviews)

100% Verified Real Reviews

7.8

Great location

  • Great location.
  • Great accessibility by car with affordable parking.
  • Near to downtown with good options for sightseeing.
  • Not many options for shopping.

6.4

Service is adequate

  • Guests complain about the professionalism of the staff and management.
  • Service is friendly enough, with acceptable reception staff.
  • Good bar service.

3.9

More comfort would be nice

  • Poor beds, with complaints about A/C and noise.
  • Spacious rooms.

3.2

Room needs to be improved

  • Outdated rooms with complaints about minibars, A/C, and cleanliness.
  • Spacious rooms with great views, but poor maintenance and subpar beds.
  • Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great.
  • Shower can be a problem.

2.5

Breakfast can be improved

  • Breakfast affordable but not highly reviewed.

2.5

Vibe is not too good

  • Vibe is not too good.
  • Hotel could use some updating.
  • Entrance area is not particularly attractive.
  • Atmosphere could be friendlier.

2.4

Complaints about WiFi

  • Wifi quality could be improved.

1.9

Could use a good cleaning

  • Bathrooms and rooms are untidy.
  • Hotel facilities could use a good clean.

1.5

Amenities are not the best

  • Older facilities and unpleasant entrance area.

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UNIVERSITY HOTEL AND SUITES