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Carretera Punta Sam Km. 5.2 , 77400, Isla Mujeres, Mexico

Review Score

Based on 772 reviews

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8.2

Pool

9.2

95 reviews

Vibe

8.2

73 reviews

Breakfast

8.1

36 reviews

Room

7.8

219 reviews

Service

7.5

332 reviews

Beach

6.6

111 reviews

Location

6.5

165 reviews

Value for money

5.7

125 reviews

WiFi

2.7

43 reviews

100% Verified Real Reviews

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9.2

"Great pool"

Clean pool area.

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8.2

"Awesome vibe"

Awesome vibe. Stylish hotel. Modern Hotel. Pleasant entrance area. Luxurious Hotel. Luxury hotel. Good resort hotel. Awesome for families.

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8.1

"Tasty breakfast"

Great and affordable breakfast.

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7.8

"Great room"

Great beds and balconies in up-to-date rooms. Spacious, clean rooms with nice furniture. Bathroom needs cleaning. Shower can be a problem.

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7.5

"Fantastic service"

Restaurant service is friendly and professional. Guests complain about reception staff and management. Recreation staff could be nicer. Room service is perfect. Great concierge service. Pool/beach service is ok. Booking process should be better organized. Shuttle service can be an issue.

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6.6

"Reasonable beach"

Reasonable beach. Beach needs a clean.

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6.5

"Location is ok"

Okay location, but hard to access by car. Beach is nearby, as are nice bars, restaurants and some sightseeing options. Not many options for shopping. City centre is hard to reach. Close to public transport.

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5.7

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Food is a bit overpriced. Fair breakfast prices.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.9

"Great pool"

Great pool.

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8.7

"Great amenities"

Nice building.

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8.1

"Tasty breakfast"

Tasty breakfast.

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8.1

"Awesome vibe"

Awesome vibe.

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7.9

"Great room"

Spacious rooms.

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7.8

"Rather comfortable"

Big, comfortable, and quiet rooms.

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7.3

"Fantastic service"

Restaurant service is friendly and professional. Reception should be more attentive.

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6.9

"Reasonable beach"

Reasonable beach.

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6.7

"Location is ok"

Location is ok.

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5.4

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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2.7

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Great pool"

Great pool.

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8.5

"Great amenities"

Nice building.

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8.2

"Tasty breakfast"

Tasty breakfast.

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8.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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7.6

"Clean"

Relatively clean rooms.

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7.6

"Great room"

Lovely rooms with pleasant views. Room cleanliness is acceptable.

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7.4

"Fantastic service"

Staff are kind and fairly professional, but reception was lacking. Recreation staff could be nicer.

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6.6

"Location is ok"

Location is ok.

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6.5

"Reasonable beach"

Reasonable beach.

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5.6

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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2.8

"Complaints about WiFi"

Poor, over-priced WiFi.

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