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Carretera Punta Sam Km. 5.2 , 77400, Isla Mujeres, Mexico

Review Score

Based on 780 reviews

heart

8.2

Vibe

8.5

81 reviews

Breakfast

8.3

39 reviews

Amenities

8.0

127 reviews

Cleanliness

7.7

100 reviews

Service

7.6

342 reviews

Room

7.6

225 reviews

Location

6.7

173 reviews

Value for money

6.0

133 reviews

WiFi

3.8

42 reviews

100% Verified Real Reviews

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8.5

"Awesome vibe"

Awesome vibe. Modern Hotel. Stylish hotel. Luxurious Hotel. Pleasant entrance area. Luxury hotel. Good resort hotel. Awesome for families.

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8.3

"Tasty breakfast"

Great and affordable breakfast.

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8.0

"Great amenities"

Great hotel buildings and entrance area. Beautiful architecture.

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7.7

"Clean"

Clean hotel facilities. Rooms and pool area moderately clean but bathrooms are poorly cleaned.

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7.6

"Fantastic service"

Friendly, acceptably professional service. Guests complain about reception staff and management. Recreation staff could be nicer. Great concierge service. Service at the pool/beach should be improved. Shuttle service is ok. Booking process should be better organized.

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7.6

"Great room"

Spacious, modern rooms with great furniture and balconies. Decent kitchenettes and average room cleanliness. Bathroom needs cleaning. Shower can be a problem.

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6.7

"Location is ok"

Okay location, but hard to access by car. Awesome sightseeing, but far from downtown. Shopping isn't great, but beach is nearby. Close to public transport. Limited choice of restaurants & bars in the area.

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6.0

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Relatively high internet cost. Fair breakfast prices.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.7

"Great pool"

Great pool.

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8.4

"Awesome vibe"

Awesome vibe.

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8.3

"Great amenities"

Nice building.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.7

"Great room"

Rooms are large and clean enough, with great views.

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7.5

"Fantastic service"

Friendly service, especially in the restaurant. Service is acceptably professional, but some complaints about reception staff.

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6.8

"Location is ok"

Location is ok.

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5.7

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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3.8

"Complaints about WiFi"

Wifi quality could be improved.

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8.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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8.3

"Tasty breakfast"

Tasty breakfast.

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8.0

"Great amenities"

Nice building.

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7.6

"Great room"

Lovely rooms with pleasant views. Room cleanliness is acceptable.

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7.3

"Fantastic service"

Staff are kind and fairly professional, but reception was lacking.

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6.4

"Location is ok"

Location is ok.

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6.0

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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3.5

"Complaints about WiFi"

Poor, over-priced WiFi.

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