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Carretera Punta Sam Km. 5.2 , 77400, Isla Mujeres, Mexico

Review Score

Based on 770 reviews

heart

8.2

Vibe

8.4

67 reviews

Room

7.8

224 reviews

Breakfast

7.7

40 reviews

Beach

7.3

111 reviews

Service

7.0

325 reviews

Location

6.5

154 reviews

Value for money

5.1

129 reviews

WiFi

2.0

47 reviews

100% Verified Real Reviews

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8.4

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Modern Hotel. Stylish hotel. Pleasant entrance area. Luxurious Hotel. Luxury hotel. Good resort hotel. Awesome for families.

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7.8

"Great room"

Large rooms with nice kitchenettes. Cleanliness is lacking in rooms and bathrooms. Awesome balconies and views, and comfortable beds.

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7.7

"Tasty breakfast"

Great and affordable breakfast.

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7.3

"Beautiful beach"

Beautiful beach. Beach cleanliness is ok.

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7.0

"Fantastic service"

Service is welcoming but the reception is subpar. Decent management and adequately professional staff. Recreation staff could be nicer. Booking process should be better organized. Room service could have been improved. Great concierge service. Pool/beach service is ok. Childcare can be a problem.

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6.5

"Location is ok"

Okay location, but hard to access by car. Close to the beach, but not the city centre. Close to public transport. Not many options for shopping. Not ideal for sightseeing. Limited choice of restaurants & bars in the area.

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5.1

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Food is a bit overpriced. Fair breakfast prices.

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2.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.4

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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7.4

"Great room"

Lovely rooms with pleasant views. Rooms are fairly clean, though poorly-maintained.

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7.2

"Tasty breakfast"

Tasty breakfast.

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7.0

"Fantastic service"

Staff are kind and fairly professional, but reception was lacking.

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6.4

"Location is ok"

Location is ok.

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4.9

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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1.9

"Complaints about WiFi"

Poor, over-priced WiFi.

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9.1

"Great pool"

Great pool.

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8.1

"Awesome vibe"

Awesome vibe.

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8.1

"Great room"

Spacious, tidy rooms, with nice balconies and views.

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7.9

"Tasty breakfast"

Tasty breakfast.

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7.8

"Rather comfortable"

Large and comfortable room with little noise.

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7.0

"Fantastic service"

Friendly service, especially in the restaurant. Service is acceptably professional, but some complaints about reception staff.

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6.7

"Location is ok"

Location is ok.

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5.3

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Relatively high internet cost.

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2.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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