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Avenida Paseo Xaman-Ha 5, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1406 reviews

heart

8.2

Wellness Area

9.4

23 reviews

Cleanliness

9.2

276 reviews

Location

9.0

400 reviews

Service

8.7

707 reviews

Breakfast

7.6

26 reviews

Food

7.6

588 reviews

Room

6.5

490 reviews

WiFi

3.7

176 reviews

100% Verified Real Reviews

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9.4

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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9.2

"Clean"

Clean hotel facilities. Pool surroundings and rooms are immaculate. Clean bathrooms and dining area.

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9.0

"Great location"

Great location with good access by car. Centrally located, near restaurants, bars, and shopping.

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8.7

"Fantastic service"

Great, friendly housekeeping. Great, professional waitstaff and bartenders. Recreation staff is nice. Guests complain about reception staff and management. Average tour guide. Booking process is sufficient. Room service is perfect.

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.6

"Delicious food"

Good dining, with tidy restaurant and affordable prices. Good menu with great vegetables. Tasty side dishes, desserts, and fruits. Snacks are ok. No good fish & seafood. Pizza is ok.

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6.5

"Room is all right"

Rooms outdated with poor minibars, but beds are acceptable. Large, clean rooms with a great view and decent furniture. Decent, well-sized bathrooms are very clean. Air conditioning and TV's are decent. Subpar balconies in poorly maintained rooms. Shower was ok.

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3.7

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.1

"Clean"

Clean hotel facilities. Tidy rooms, bathrooms and pool area. Dining area is relatively clean.

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8.8

"Fantastic service"

Service, especially restaurant service and housekeeping, is friendly and professional. Recreation staff is nice. Reception should be more attentive. Average tour guide.

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8.7

"Great location"

Great location. Central location near the beach, with great shopping and sightseeing nearby.

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8.6

"Beautiful beach"

Lovely, clean beach which is great for sports.

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7.9

"Tasty breakfast"

Tasty breakfast.

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7.5

"Delicious food"

Clean enough restaurant with a great menu and excellent desserts, okay overall. Snacks are ok.

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6.5

"Room is all right"

Decent, but old rooms with poor maintenance and bad minibars. Great beds in big clean rooms, with decent furnishing. Decent, well-sized bathrooms are very clean. Sub-par balconies and lacking A/C. Shower was ok.

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4.0

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.5

"Clean"

Clean hotel facilities. Clean rooms and bathrooms.

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9.5

"Great location"

Great location. Great shopping at the nearby city centre, and close to the beach.

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9.4

"Beautiful beach"

Lovely, clean beach which is great for sports.

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8.4

"Fantastic service"

Service, especially restaurant service and housekeeping, is friendly and professional. Recreation staff is nice. Reception should be more attentive.

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7.9

"Delicious food"

Great dining experience and menu, excellent desserts and fruits.

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6.5

"Room is all right"

Average rooms and furniture, but maintenance could be better. Rooms are old looking, although spacious, clean and tidy with lovely views. Decent, well-sized bathrooms are very clean. Decent beds and A/C. Great shower.

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5.5

"Comfortable"

Noisy but acceptably comfortable rooms with okay beds. Large rooms and bathrooms, with adequate A/C.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.2

"Beautiful beach"

Beautiful beach.

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9.0

"Great location"

Great location.

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9.0

"Clean"

Clean.

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7.1

"Delicious food"

Delicious food.

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6.1

"Room is all right"

Room is all right.

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5.6

"Decent vibe"

Decent vibe.

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