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Avenida Paseo Xaman-Ha 5, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1761 reviews

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8.3

Wellness Area

9.4

26 reviews

Beach

9.4

482 reviews

Cleanliness

9.1

307 reviews

Location

9.0

443 reviews

Service

8.4

803 reviews

Food

7.0

629 reviews

Breakfast

7.0

27 reviews

Vibe

5.9

260 reviews

Room

5.4

538 reviews

Comfort

4.8

290 reviews

WiFi

3.0

194 reviews

100% Verified Real Reviews

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9.4

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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9.4

"Beautiful beach"

Lovely, clean beach which is great for sports.

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9.1

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so. Pool and dining areas are clean.

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9.0

"Great location"

Great location with good access by car. Excellent location with good bars, restaurants, shopping and beaches nearby. Medium distance to city centre.

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8.4

"Fantastic service"

Friendly service overall, with especially great housekeeping and bar service. Recreation staff is nice. Service staff are professional with particularly good restaurant service and great childcare. Poor reception but decent management. Booking process should be better organized. Average tour guide. Shuttle service is ok. Room service is average.

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7.0

"Delicious food"

Clean dining area and great experience. Great menu, especially the seafood. Okay dessert, fruits, and snacks. Good side dishes. Awesome pasta. Pizza is ok. Tasty vegetables.

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7.0

"Tasty breakfast"

Tasty breakfast.

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5.9

"Decent vibe"

Decent vibe. Hotel could use some updating. Entrance area is ok. Hotel is fairly plain. Hotel is relatively stylish. Awesome for a beach holiday. Good for traveling with friends. Good resort hotel.

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5.4

"Room is all right"

Rooms outdated with poor minibars, but beds are acceptable. Large, clean rooms with wonderful views. Badly-maintained rooms and balconies with poor A/C and furniture. Shower can be a problem. Decently-clean rooms with spacious bathrooms. Standard TV.

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4.8

"More comfort would be nice"

Adequate beds but noisy rooms lacking in comfort, inadequately air-conditioned. Spacious rooms and bathrooms.

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3.0

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.4

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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9.1

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so. Pool and dining areas are clean.

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8.8

"Great location"

Great location. Close to the beach, with great shopping and sightseeing nearby. Medium distance to city centre.

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8.6

"Fantastic service"

Service, especially restaurant service and housekeeping, is friendly and professional. Recreation staff is nice. Reception should be more attentive. Shuttle service is ok. Average tour guide.

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7.1

"Tasty breakfast"

Tasty breakfast.

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7.0

"Delicious food"

Clean dining area, good desserts and fruits, and a nice overall dining experience. Menu and snacks are alright.

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6.0

"Comfortable"

Beds are decent and generally comfortable. Big rooms and bathrooms, but noisy with insufficient A/C.

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6.0

"Room is all right"

Rooms outdated with poor minibars, but beds are acceptable. Large, clean rooms with wonderful views. Badly-maintained rooms and balconies with poor A/C and furniture. Decently-clean rooms with spacious bathrooms. Shower can be a problem. Standard TV.

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5.1

"Decent vibe"

Decent vibe. Relatively friendly Atmosphere. Hotel could use some updating. Hotel is fairly plain. Stylish hotel. Entrance area is ok.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.6

"Beautiful beach"

Lovely, clean beach which is great for sports.

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9.4

"Great location"

Great location. Central location near the beach, with great shopping and sightseeing nearby.

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9.3

"Clean"

Clean hotel facilities. Clean rooms and bathrooms.

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8.6

"Fantastic service"

Restaurant service is friendly and professional. Recreation staff is nice. Reception should be more attentive.

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8.3

"Great amenities"

Good amenities and entrance area and hotel buildings are alright.

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7.6

"Delicious food"

Dining experience is standard, as is the menu, but the food is impressive.

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5.6

"Room is all right"

Room could use updating; beds are alright. Large, clean rooms with wonderful views. Rooms are lacking in maintenance, with subpar A/C and furnishing. Bathrooms are fine and very clean.

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4.4

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Rooms are spacious with standard beds.

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3.2

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.0

"Great location"

Great location.

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9.0

"Clean"

Clean.

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6.8

"Food is all right"

Food is all right.

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5.3

"Decent vibe"

Decent vibe.

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