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Avenida Paseo Xaman-Ha 5, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1571 reviews

heart

8.3

Location

8.9

420 reviews

Service

8.4

759 reviews

Food

7.2

611 reviews

Breakfast

7.1

28 reviews

Room

5.6

508 reviews

Comfort

4.9

270 reviews

WiFi

3.1

177 reviews

100% Verified Real Reviews

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8.9

"Great location"

Great location with good access by car. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

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8.4

"Fantastic service"

Great, friendly housekeeping. Recreation staff is nice. Service staff are professional with particularly good restaurant service and great childcare. Guests complain about reception staff and management. Booking process should be better organized. Average tour guide. Shuttle service can be an issue. Room service is average.

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7.2

"Delicious food"

Excellent dining experience with delicious pizza. Menu is okay and dining room is clean enough. Okay dessert, fruits, and snacks. Affordable food with good side dishes. No good fish & seafood. Tasty vegetables.

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7.1

"Tasty breakfast"

Tasty breakfast.

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5.6

"Room is all right"

Old but decent rooms with alright furniture and inadequate A/C. Large, clean rooms with wonderful views. Neglected rooms with uncomfy beds, unstocked minibars and poor TV's. Decent, well-sized bathrooms are very clean. Balcony could be nicer.

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4.9

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms and bathrooms.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.0

"Clean"

Clean hotel facilities. Tidy rooms, bathrooms and pool area. Dining area is relatively clean.

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8.6

"Great location"

Great location. Central location near the beach, with great shopping and sightseeing nearby.

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8.5

"Fantastic service"

Friendly and professional service, with outstanding housekeepers and bar staff. Recreation staff is nice. Reception should be more attentive. Shuttle service can be an issue. Average tour guide.

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7.4

"Delicious food"

Great dining experience. Menu is okay and dining room is clean enough. Okay dessert, fruits, and snacks.

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7.3

"Tasty breakfast"

Tasty breakfast.

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6.1

"Room is all right"

Rooms outdated with poor minibars, but beds are acceptable. Large, clean rooms with wonderful views. Decent, well-sized bathrooms are very clean. Badly-maintained rooms and balconies with poor A/C and furniture. Standard TV.

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5.8

"Comfortable"

Beds are decent and generally comfortable. Big rooms and bathrooms, but noisy with insufficient A/C.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Stylish hotel. Entrance area is ok. Hotel is fairly plain.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.6

"Beautiful beach"

Lovely, clean beach which is great for sports.

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9.4

"Great location"

Great location. Central location near the beach, with great shopping and sightseeing nearby.

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8.9

"Clean"

Clean hotel facilities. Clean rooms.

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8.5

"Fantastic service"

Restaurant service is friendly and professional. Recreation staff is nice. Reception should be more attentive.

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7.7

"Delicious food"

Dining experience is standard, as is the menu, but the food is impressive.

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5.9

"Room is all right"

Rooms and bathrooms are alright, but outdated. Large, clean rooms with wonderful views. Old furniture, uncomfortable beds, and no air conditioning.

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4.7

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.1

"Beautiful beach"

Beautiful beach.

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9.0

"Great location"

Great location.

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8.7

"Clean"

Clean.

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8.0

"Fantastic service"

Fantastic service. Recreation staff is nice.

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7.5

"Great amenities"

Great amenities.

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7.1

"Delicious food"

Delicious food.

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5.6

"Room is all right"

Room is all right.

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5.5

"Decent vibe"

Decent vibe.

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