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Avenida Paseo Xaman-Ha 5, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1905 reviews

heart

8.2

Beach

9.3

522 reviews

Location

9.1

457 reviews

Service

8.1

842 reviews

Food

7.3

667 reviews

Breakfast

7.0

26 reviews

Value for money

6.9

230 reviews

Vibe

5.4

259 reviews

Room

5.1

570 reviews

Comfort

5.0

300 reviews

WiFi

2.7

207 reviews

100% Verified Real Reviews

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9.3

"Beautiful beach"

Lovely, clean beach which is great for sports.

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9.1

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping.

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8.1

"Fantastic service"

Great, friendly housekeeping. Recreation staff is nice. Great, professional waitstaff and bartenders. Guests complain about reception staff and management. Booking process should be better organized. Room service is perfect. Average tour guide. Great hotel security. Shuttle service is ok. Service at the pool/beach should be improved.

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7.3

"Delicious food"

Great dining experience with excellent side dishes. Acceptable menu with average desserts. Dining area is relatively clean. Affordable restaurant with great pizza. Fish & seafood is acceptable. Awesome pasta. Tasty vegetables.

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7.0

"Tasty breakfast"

Tasty breakfast.

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6.9

"Fairly good value for money"

Fairly good value for money. Internet is affordable. Well-priced food and beverages.

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5.4

"Decent vibe"

Decent vibe. Relatively friendly Atmosphere. Hotel could use some updating. Entrance area is ok. Hotel is fairly plain. Hotel is relatively stylish. Good for traveling with friends. Awesome for a beach holiday. Good resort hotel.

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5.1

"Room is all right"

Rooms are standard overall, but clean and large with OK beds. Old rooms, with unsatisfactory minibars. air conditioning and TV's. Poorly-kept rooms, with unpopular balconies and poorly rated furniture. Clean, large bathrooms. Shower was ok.

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5.0

"Comfortable"

Adequate beds but noisy rooms lacking in comfort, inadequately air-conditioned. Spacious rooms and bathrooms.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.1

"Great location"

Great location. Near downtown with great sightseeing and shopping.

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8.9

"Beautiful beach"

Lovely, clean beach which is great for sports.

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8.7

"Clean"

Rooms are clean, but bathrooms are only so-so. Clean hotel facilities. Dining area is relatively clean.

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8.3

"Fantastic service"

Friendly, professional service, though reception is subpar. Recreation staff is nice. Bar, restaurant, and housekeeping staff are great. Shuttle service is ok.

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7.8

"Delicious food"

Great dining experience, especially tasty snacks. Great menu, especially the seafood. Dining area is okay, with decent dessert and fruits.

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7.4

"Tasty breakfast"

Tasty breakfast.

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6.5

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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5.7

"Comfortable"

Beds are decent and generally comfortable. Big rooms and bathrooms, but noisy with insufficient A/C.

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5.7

"Room is all right"

Decent, but old rooms with poor maintenance and bad minibars. Great views from big, clean rooms, with decent beds. Bathrooms are large and somewhat clean, but poor overall. Substandard furniture with poor A/C, TV's and balconies. Shower was ok.

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4.8

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish. Hotel is fairly plain. Entrance area is ok.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.5

"Beautiful beach"

Lovely, clean beach which is great for sports.

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9.4

"Great location"

Great location. Near downtown with great sightseeing and shopping.

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9.0

"Clean"

Clean hotel facilities. Clean rooms and bathrooms.

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8.4

"Fantastic service"

Friendly, professional service, though reception is subpar. Recreation staff is nice.

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7.7

"Delicious food"

Average dining experience, with good food.

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5.5

"Room is all right"

Outdated rooms with poor beds. Large rooms with clean bathrooms. Rooms are lacking in maintenance, with subpar A/C and furnishing.

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5.4

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Hotel is fairly plain.

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4.7

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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2.8

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Beautiful beach"

Beautiful beach.

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9.0

"Great location"

Great location.

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8.7

"Clean"

Clean.

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7.8

"Fantastic service"

Fantastic service. Recreation staff is nice.

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7.0

"Delicious food"

Food is all right.

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5.0

"Decent vibe"

Decent vibe.

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