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Avenida Paseo Xaman-Ha 5, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 2238 reviews

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8.3

Beach

9.2

549 reviews

Location

8.9

490 reviews

Cleanliness

8.8

330 reviews

Service

8.3

914 reviews

Food

7.2

718 reviews

Breakfast

7.0

25 reviews

Value for money

6.5

242 reviews

Vibe

6.0

289 reviews

Room

5.8

621 reviews

WiFi

4.9

196 reviews

Comfort

4.8

307 reviews

100% Verified Real Reviews

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9.2

"Beautiful beach"

Lovely, clean beach which is great for sports.

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8.9

"Great location"

Great location with good access by car. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

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8.8

"Clean"

Clean hotel facilities. Clean rooms and pool area, mostly clean bathrooms. Dining area is relatively clean.

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8.3

"Fantastic service"

Friendly service overall, with especially great housekeeping and bar service. Recreation staff is nice. Service staff are professional with particularly good restaurant service and great childcare. Poor reception but decent management. Booking process should be better organized. Tour guide could be nicer. Room service is average. Great hotel security. Shuttle service can be an issue. Service at the pool/beach should be improved.

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7.2

"Delicious food"

Good food, especially side dishes. Menu is okay and dining room is clean enough. Well-priced restaurant with standard deserts and a reasonable overall experience. Great pizza and snacks. No good fish & seafood. Awesome pasta.

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7.0

"Tasty breakfast"

Breakfast is average.

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6.5

"Fairly good value for money"

Fairly good value for money. Internet is affordable. Affordable food.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Hotel is fairly plain. Good for traveling with friends. Good resort hotel. Awesome for a beach holiday.

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5.8

"Room is all right"

So-so rooms, beds, and views. Clean, spacious rooms with A/C problems. Inadequate minibars in older, poorly-maintained rooms. Bathrooms are large and somewhat clean, but poor overall. Poorly furnished with bad TV's and balconies. Shower was ok.

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4.9

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.8

"More comfort would be nice"

Adequate beds but noisy rooms lacking in comfort, inadequately air-conditioned. Spacious rooms and bathrooms.

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8.8

"Clean"

Clean hotel facilities. Clean rooms and pool area, mostly clean bathrooms. Dining area is relatively clean.

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8.8

"Great location"

Great location. Central location near the beach, with great shopping and sightseeing nearby.

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8.1

"Fantastic service"

Friendly, professional service, though reception is subpar. Recreation staff is nice. Bar, restaurant, and housekeeping staff are great.

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.3

"Delicious food"

Lovely dining experience and a decent menu. Dining area is okay, with decent dessert and fruits. No good fish & seafood.

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6.5

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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6.2

"Room is all right"

So-so rooms, beds, and views. Clean, spacious rooms with A/C problems. Bathrooms are large and somewhat clean, but poor overall. Inadequate minibars in older, poorly-maintained rooms. Poorly furnished with bad TV's and balconies. Shower was ok.

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5.5

"Comfortable"

Beds are decent and generally comfortable. Big rooms and bathrooms, but noisy with insufficient A/C.

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5.2

"Decent vibe"

Decent vibe. Hotel could use some updating. Relatively friendly Atmosphere. Hotel is fairly plain. Hotel is relatively stylish. Entrance area is not particularly attractive.

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4.0

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.5

"Beautiful beach"

Lovely, clean beach which is great for sports.

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9.3

"Great location"

Great location. Great shopping at the nearby city centre, and close to the beach.

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9.1

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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8.3

"Fantastic service"

Friendly, professional service, though reception is subpar. Recreation staff is nice.

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7.9

"Delicious food"

Dining experience is standard, as is the menu, but the food is impressive.

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6.1

"Room is all right"

Rooms are standard overall, but clean and large with OK beds. Poor quality, old rooms with low rated A/C and furniture. Bathrooms are not great, but moderately clean.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Hotel is fairly plain. Entrance area is ok.

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4.6

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Rooms are spacious with standard beds.

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4.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Beautiful beach"

Beautiful beach.

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8.9

"Great location"

Great location.

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8.1

"Clean"

Clean.

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7.8

"Fantastic service"

Fantastic service.

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6.7

"Food is all right"

Food is all right.

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4.7

"Vibe is not too good"

Vibe is not too good.

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