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West Lake Golden Plaza

  • hotel stars
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No.131 Jiefang Road, 310009, Hangzhou, China

Review score

Based on 5550 hotel review

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8.7

Location

9.4

2003 reviews

Food

8.5

205 reviews

Comfort

7.4

720 reviews

Service

7.4

973 reviews

Room

6.4

1601 reviews

Breakfast

6.0

246 reviews

WiFi

4.7

84 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Convenient car access and well-priced parking. Central location with great sightseeing, dining out and shopping. Average parking. Close to public transport and the train.

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8.5

"Delicious food"

Affordable restaurant with great food, especially the desserts and snacks.

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7.4

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Small bathrooms and inadequate A/C.

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7.4

"Fantastic service"

Service is professional and friendly. Reception and housekeeping are average, but management is not great.

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6.4

"Room is all right"

Rooms are OK, but old and poorly maintained. Spacious, clean rooms with decent furniture and comfortable beds. Small but clean bathrooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

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6.0

"Breakfast is average"

Breakfast is average.

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4.7

"WiFi system needs upgrading"

Wifi quality could be improved.

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9.3

"Great location"

Great location, close to the train station. Good car access, but so-so parking. Great shopping.

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8.6

"Delicious food"

Delicious food.

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7.3

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Small bathrooms but not so noisy.

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6.9

"Service is adequate"

Reception and service are alright. Service is professional and friendly.

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5.9

"Breakfast is average"

Breakfast is average.

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5.9

"Room is all right"

Acceptable rooms; big, clean, and with great beds. Smaller bathrooms and outdated rooms.

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4.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel.

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4.4

"WiFi system needs upgrading"

Wifi quality could be improved.

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4.1

"Amenities are not the best"

Facilities in need of refurbishment.

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8.9

"Great location"

Great location near lots of shopping. Convenient car access and well-priced parking. Average parking. Close to public transport and the train.

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8.3

"Delicious food"

Delicious food.

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7.2

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Small bathrooms but not so noisy.

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6.8

"Service is adequate"

Service is friendly and professional but overall average.

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6.0

"Breakfast is average"

Breakfast is average.

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5.9

"Room is all right"

Acceptable rooms; big, clean, and with great beds. Outdated rooms with small bathrooms and poor furniture.

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5.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is not particularly attractive.

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4.8

"WiFi system needs upgrading"

Wifi quality could be improved.

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3.8

"Amenities are not the best"

Older facilities and unpleasant entrance area.

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9.3

"Great location"

Great location with good access by car.

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8.7

"Delicious food"

Delicious food.

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7.7

"Rather comfortable"

Comfortable, large, reasonably quiet rooms with so-so beds.

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7.1

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.4

"Room is all right"

Average rooms with standard beds. Rooms are spacious and clean, but old, and complaints about the bathrooms.

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6.0

"Breakfast is average"

Breakfast is average.

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9.3

"Great location"

Great location.

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7.6

"Clean"

Clean rooms.

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7.4

"Rather comfortable"

Large, comfortable rooms.

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7.1

"Fantastic service"

Fantastic service.

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6.3

"Room is all right"

Decent, large, and clean rooms.

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5.4

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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