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21 ZIJINGANG ROAD WEST LAKE DISTRICT, 310004, Hangzhou, China

Review Score

Based on 1045 reviews

heart

9.4

Vibe

9.5

305 reviews

Location

9.0

259 reviews

Service

8.1

166 reviews

Amenities

7.9

122 reviews

Room

6.7

322 reviews

WiFi

6.0

5 reviews

Food

5.6

93 reviews

Breakfast

3.7

122 reviews

100% Verified Real Reviews

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9.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Pleasant entrance area. Hotel could use some updating. Good for traveling with friends.

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9.0

"Great location"

Great location. Good shopping and sightseeing. Good car access, but so-so parking.

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8.1

"Fantastic service"

Professional, friendly service, and great reception and management.

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7.9

"Great amenities"

Great hotel buildings and entrance area.

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6.7

"Room is all right"

Okay bathrooms and beds in decently clean rooms. Spacious rooms with lovely furniture and beautiful views. Sub-par balconies and lacking A/C. Old, poorly maintained rooms.

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6.0

"Regular internet service"

Average wifi quality.

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5.6

"Food is all right"

Decent food and okay desserts.

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3.7

"Breakfast can be improved"

Breakfast can be improved.

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9.3

"Great location"

Great location near lots of shopping. Reasonably accessible by car.

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9.0

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Pleasant entrance area. Hotel could use some updating.

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8.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.5

"Great amenities"

Great hotel buildings and entrance area.

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6.8

"Room is all right"

Room cleanliness is acceptable. Spacious rooms with lovely furniture and beautiful views. Rooms needing maintenance, with bad bathrooms and A/C.

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6.0

"Food is all right"

Decent food and okay desserts.

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3.9

"Breakfast can be improved"

Breakfast can be improved.

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9.8

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Pleasant entrance area.

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8.9

"Great location"

Great location, with good shopping nearby and easy access by car.

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8.4

"Great amenities"

Great hotel buildings and entrance area.

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8.0

"Fantastic service"

Professional service.

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7.4

"Rather comfortable"

Comfortable, quiet, large rooms and decent beds.

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7.3

"Great room"

Clean, spacious rooms with great furniture and beautiful views. Average beds.

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4.0

"Breakfast can be improved"

Breakfast can be improved.

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9.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Pleasant entrance area.

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8.4

"Great location"

Great location with excellent sightseeing.

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8.1

"Great amenities"

Great hotel buildings and entrance area.

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7.9

"Fantastic service"

Service is professional and friendly.

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6.3

"Room is all right"

Acceptable beds, balconies, and cleanliness. Large rooms with below average bathrooms.

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5.3

"Food is all right"

Decent food and okay desserts.

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3.5

"Breakfast can be improved"

Breakfast can be improved.

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9.3

"Awesome vibe"

Awesome vibe. Pleasant entrance area.

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9.1

"Great location"

Great location.

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7.9

"Great amenities"

Great hotel buildings and entrance area.

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7.7

"Fantastic service"

Fantastic service.

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6.5

"Room is all right"

Room is all right.

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3.2

"Breakfast can be improved"

Breakfast can be improved.

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