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21 ZIJINGANG ROAD WEST LAKE DISTRICT, 310004, Hangzhou, China

Review Score

Based on 990 reviews

heart

9.4

Vibe

9.7

281 reviews

Location

8.9

239 reviews

Service

8.0

154 reviews

Amenities

7.6

113 reviews

Room

7.3

301 reviews

Cleanliness

6.7

39 reviews

Food

5.2

89 reviews

Breakfast

3.5

114 reviews

100% Verified Real Reviews

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9.7

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Pleasant entrance area. Hotel could use some updating. Good for traveling with friends.

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8.9

"Great location"

Great location. Great sightseeing, restaurants and shopping nearby. So-so car access and parking.

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8.0

"Fantastic service"

Friendly service and great reception.

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7.6

"Great amenities"

Great hotel buildings and entrance area.

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7.3

"Great room"

Spacious rooms with lovely furniture and beautiful views. Decent balconies and reasonably clean rooms. Badly reviewed bathrooms and A/C. Uncomfortable beds and old, poorly maintained rooms.

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6.7

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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5.2

"Food is all right"

Food is fine, with excellent desserts.

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3.5

"Breakfast can be improved"

Breakfast can be improved.

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9.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Pleasant entrance area. Hotel could use some updating.

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9.2

"Great location"

Great location. Good shopping and sightseeing.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.4

"Great amenities"

Great hotel buildings and entrance area.

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7.3

"Great room"

Spacious rooms with lovely furniture and beautiful views. Poorly-maintained rooms with problem bathrooms, beds, and A/C. Room cleanliness is acceptable.

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6.4

"Quite clean"

Room cleanliness is acceptable.

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5.4

"Food is all right"

Food is all right.

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3.6

"Breakfast can be improved"

Breakfast can be improved.

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9.8

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Pleasant entrance area.

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8.6

"Great location"

Great location near lots of shopping. Reasonably accessible by car.

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7.7

"Great amenities"

Great hotel buildings and entrance area.

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7.6

"Fantastic service"

Professional service.

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7.3

"Great room"

Spacious rooms with lovely furniture and beautiful views. Rooms are acceptably cleaned, but the beds are subpar.

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5.3

"Food is all right"

Food is all right.

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3.7

"Breakfast can be improved"

Breakfast can be improved.

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9.6

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel.

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8.7

"Great location"

Great location with excellent sightseeing.

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7.8

"Fantastic service"

Fantastic service.

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7.7

"Great amenities"

Nice building.

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6.7

"Room is all right"

Decent balconies and reasonably clean rooms. Large rooms with below average bathrooms.

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6.3

"Quite clean"

Room cleanliness is acceptable.

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4.9

"Food could be better"

Food could be better. Great desserts & fruits.

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3.3

"Breakfast can be improved"

Breakfast can be improved.

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9.5

"Awesome vibe"

Awesome vibe. Pleasant entrance area.

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9.0

"Great location"

Great location.

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7.6

"Great amenities"

Great hotel buildings and entrance area.

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7.5

"Fantastic service"

Fantastic service.

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6.5

"Room is all right"

Room is all right.

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3.0

"Breakfast can be improved"

Breakfast can be improved.

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