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37, Nanshan Road, Hangzhou, Zhejiang Province 0, 310007, Hangzhou, China

Review Score

Based on 3120 reviews

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9.3

Location

9.1

927 reviews

Service

8.6

891 reviews

Breakfast

8.6

257 reviews

Vibe

8.0

1155 reviews

Food

8.0

335 reviews

Room

6.2

917 reviews

Amenities

5.5

315 reviews

Value for money

4.0

223 reviews

Wellness Area

2.5

14 reviews

WiFi

2.1

18 reviews

100% Verified Real Reviews

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9.1

"Great location"

Great location. Easy car access but inadequate parking. Close to public transport and the train. Reasonably central, close to sightseeing and shopping.

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8.6

"Fantastic service"

Friendly service with great management and waitstaff. Great, professional service from reception and housekeeping. Great concierge service. Shuttle service can be an issue.

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8.6

"Tasty breakfast"

Great and affordable breakfast.

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8.0

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Entrance area is ok. Stylish hotel. Nice lake hotel. Good choice for a city trip. Good for traveling with friends.

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8.0

"Delicious food"

Great dining experience, with tasty fish, seafood, desserts, and fruits. Food is a bit overpriced.

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6.2

"Room is all right"

Rooms are OK, but old and poorly maintained. Clean rooms with wonderful beds and stunning views. Small rooms with poor furniture, A/C, and TV's. Small rooms and poorly cleaned bathrooms.

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5.5

"Ordinary amenities"

Hotel grounds and lobby are nice, but facilities are outdated.

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4.0

"Value for money could be better"

Value for money could be better. Food is a bit overpriced. Fair breakfast prices.

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2.5

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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2.1

"Complaints about WiFi"

Wifi quality could be improved.

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8.8

"Great location"

Great location somewhat accessible by car. Close to public transport and sightseeing.

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8.6

"Tasty breakfast"

Tasty breakfast.

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8.3

"Fantastic service"

Great, friendly housekeeping. Professional service, management and reception.

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7.7

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

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7.5

"Delicious food"

Great food, especially desserts, but pricey.

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5.8

"Room is all right"

Tidy rooms with nice views. Small rooms and bathrooms with poor maintenance.

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4.0

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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3.9

"More comfort would be nice"

Quiet, small, and uncomfortable rooms.

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9.3

"Great location"

Good location, close to public transport. Good accessibility by car.

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8.6

"Tasty breakfast"

Tasty breakfast.

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8.3

"Fantastic service"

Service is professional and friendly.

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8.0

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Hotel could use some updating.

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8.0

"Delicious food"

Delicious food.

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5.8

"Room is all right"

Guests complained about the bathrooms and room sizes. Clean rooms with wonderful beds and stunning views. Outdated, poorly maintained rooms with insufficient A/C.

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4.0

"Value for money could be better"

Value for money could be better.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location with good access by car.

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8.8

"Fantastic service"

Professional service and good reception.

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8.5

"Tasty breakfast"

Tasty breakfast.

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8.0

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

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6.3

"Room is all right"

Decent rooms with great views. Small, old rooms.

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3.8

"Value for money could be better"

Value for money could be better.

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9.3

"Great location"

Good location, close to public transport. Good accessibility by car.

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8.3

"Fantastic service"

Service is professional and friendly.

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8.2

"Tasty breakfast"

Tasty breakfast.

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8.0

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating.

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6.1

"Room is all right"

Small, typical rooms with lovely views.

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3.9

"Value for money could be better"

Value for money could be better.

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