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37, Nanshan Road, Hangzhou, Zhejiang Province 0, 310007, Hangzhou, China

Review Score

Based on 3543 reviews

heart

9.4

Location

9.4

1002 reviews

Service

8.9

1304 reviews

Vibe

8.8

1391 reviews

Breakfast

8.6

353 reviews

Food

8.5

440 reviews

Room

7.3

1080 reviews

Amenities

6.7

389 reviews

WiFi

5.2

15 reviews

Comfort

5.1

291 reviews

Value for money

5.0

232 reviews

100% Verified Real Reviews

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9.4

"Great location"

Good location, close to public transport. Good car access, but so-so parking. Great sightseeing, restaurants and shopping nearby.

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8.9

"Fantastic service"

Friendly service with great management and waitstaff. Great, professional service from reception and housekeeping. Great concierge service. Good shuttle service.

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8.8

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Hotel could use some updating. Entrance area is ok. Stylish hotel. Nice lake hotel. Good for traveling with friends.

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8.6

"Tasty breakfast"

Tasty breakfast.

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8.5

"Delicious food"

Great dining experience, with tasty fish, seafood, desserts, and fruits. Food is a bit overpriced.

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7.3

"Great room"

Poorly-maintained but clean rooms, awesome beds, and great views. Small, outdated rooms with poorly rated A/C and furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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6.7

"Ordinary amenities"

Hotel grounds and lobby are nice, but facilities are outdated.

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5.2

"Regular internet service"

Regular internet service.

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5.1

"Comfortable"

Comfy, quiet rooms with cozy beds. Small rooms and bathrooms with inadequate A/C.

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5.0

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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9.5

"Great location"

Great location with excellent sightseeing. Good accessibility by car.

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9.0

"Tasty breakfast"

Tasty breakfast.

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9.0

"Fantastic service"

Friendly service with great management and waitstaff. Great, professional service from reception and housekeeping. Great concierge service. Good shuttle service.

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8.9

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Hotel could use some updating.

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8.5

"Delicious food"

Pricey but overall excellent restaurant with fantastic desserts.

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6.9

"Room is all right"

The rooms are alright, but small and old. Clean rooms with wonderful beds and stunning views. Rooms are small and with poor maintenance and A/C. Shower can be a problem.

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5.0

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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4.4

"More comfort would be nice"

Problems with room size, comfort, and A/C. Peaceful rooms with great beds.

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9.6

"Great location"

Good location, close to public transport. Good accessibility by car.

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8.6

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.5

"Tasty breakfast"

Tasty breakfast.

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8.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Hotel could use some updating.

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8.3

"Delicious food"

Delicious food.

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6.7

"Room is all right"

Decent, clean rooms with great beds and awesome views. Small, old rooms with substandard bathrooms.

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4.8

"Value for money could be better"

Value for money could be better.

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9.6

"Great location"

Great location.

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9.1

"Fantastic service"

Efficient, friendly service with a nice reception. Great concierge service.

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8.8

"Tasty breakfast"

Tasty breakfast.

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8.5

"Delicious food"

Delicious food.

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8.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

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6.9

"Room is all right"

The rooms are alright, but small and old. Views are great and rooms are clean.

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4.8

"Value for money could be better"

Value for money could be better.

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9.4

"Great location"

Good location, close to public transport.

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8.9

"Fantastic service"

Service is professional and friendly.

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8.6

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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8.4

"Delicious food"

Delicious food.

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8.3

"Tasty breakfast"

Tasty breakfast.

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6.9

"Room is all right"

Decent rooms with great views.

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5.2

"Fairly good value for money"

Fairly good value for money.

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