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Boulevard Atlixcayotl Km 5 Fraccionamiento La Vista, 72810, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 731 reviews

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7.5

Breakfast

7.4

57 reviews

Location

6.5

120 reviews

Service

4.4

184 reviews

Vibe

4.2

70 reviews

Room

4.1

223 reviews

Comfort

4.0

81 reviews

WiFi

3.9

51 reviews

Food

3.7

74 reviews

Pool

3.3

38 reviews

Cleanliness

2.4

61 reviews

Value for money

2.3

118 reviews

Bar and Beverages

2.3

9 reviews

Wellness Area

0.0

8 reviews

100% Verified Real Reviews

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.5

"Location is ok"

Location is ok. Pricey, inconvenient parking. Good shopping and sightseeing. City centre is hard to reach.

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4.4

"Service could be improved"

Unprofessional, low rated restaurant service. Service friendliness is ok, but reception and housekeeping were substandard. Valet service could be better. Room service could have been improved.

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4.2

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is ok. Luxurious Hotel. Stylish hotel. Suitable for solo travelers. Good choice for a city trip.

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4.1

"Room needs to be improved"

Guests complain about the age and cleanliness of the rooms, the minibars, and the TVs. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Spacious rooms with excellent views. Shower can be a problem.

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4.0

"More comfort would be nice"

Uncomfortable and noisy, but spacious, rooms with less than ideal beds.

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3.9

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.7

"Food could be better"

Dining disappointed some guests in quality and price.

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3.3

"Pool should be renewed"

Pool should be renewed.

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2.4

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.3

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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2.3

"Bar could improve"

Bar could improve.

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0.0

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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6.9

"Ordinary amenities"

Average hotel building.

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3.7

"More comfort would be nice"

Not very comfortable, with poor beds.

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3.4

"Room needs to be improved"

Guests complain about the rooms and subpar beds.

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2.4

"Value for money could be better"

Value for money could be better.

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1.8

"Complaints about WiFi"

Wifi quality could be improved.

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3.8

"Room needs to be improved"

Room needs to be improved.

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