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Boulevard Atlixcayotl Km 5 Fraccionamiento La Vista, 72810, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 680 reviews

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7.4

Breakfast

7.0

51 reviews

Location

6.3

97 reviews

Service

4.7

163 reviews

Vibe

4.2

64 reviews

Bar and Beverages

4.0

6 reviews

Room

3.9

196 reviews

Pool

3.4

33 reviews

Value for money

3.0

104 reviews

WiFi

2.7

46 reviews

Wellness Area

2.0

5 reviews

Cleanliness

2.0

54 reviews

100% Verified Real Reviews

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7.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.3

"Location is ok"

Location is ok. Pricey, inconvenient parking. Good shopping and sightseeing. City centre is hard to reach.

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4.7

"Service could be improved"

Unprofessional service, with poor housekeeping and reception. Friendly service, especially in the restaurant. Room service could have been improved. Valet service could be better.

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4.2

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is ok. Luxurious Hotel. Stylish hotel. Suitable for solo travelers. Good choice for a city trip.

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4.0

"Bar could improve"

Bar could improve.

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3.9

"Room needs to be improved"

Guests complain about the age and cleanliness of the rooms, the minibars, and the TVs. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Spacious rooms with excellent views. Shower can be a problem.

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3.4

"Pool should be renewed"

Pool should be renewed.

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3.0

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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2.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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2.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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6.9

"Ordinary amenities"

Nice buildings, and decent amenities.

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6.7

"Location is ok"

Location is ok.

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4.3

"Service could be improved"

Service could be improved.

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4.3

"More comfort would be nice"

Not very comfortable, with poor beds.

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3.9

"Vibe is not too good"

Vibe is not too good.

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3.1

"Room needs to be improved"

Guests complain about the rooms and subpar beds.

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3.0

"Value for money could be better"

Value for money could be better.

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1.6

"Complaints about WiFi"

Wifi quality could be improved.

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4.7

"More comfort would be nice"

More comfort would be nice.

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3.6

"Room needs to be improved"

Room needs to be improved.

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