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Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 5737 reviews

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8.7

Service

8.8

1113 reviews

Food

8.5

609 reviews

Breakfast

8.3

288 reviews

Location

7.5

219 reviews

Room

5.5

790 reviews

Pool

5.1

64 reviews

Comfort

4.4

189 reviews

Wellness Area

3.3

14 reviews

WiFi

3.3

55 reviews

100% Verified Real Reviews

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8.8

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping can be a problem.

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8.5

"Delicious food"

Acceptable dining experience, with a good menu and tasty food, but poor cleanliness.

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8.3

"Tasty breakfast"

Tasty breakfast.

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7.5

"Great location"

Well-located, although unfortunately the parking isn't easy. Centrally located, reasonably close to shopping.

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5.5

"Room is all right"

Decent rooms and views. Rooms are of average size, but lacking maintenance and outdated with below average beds. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, minibar and TV's. Shower can be a problem.

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5.1

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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4.4

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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3.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.3

"Complaints about WiFi"

Wifi quality could be improved.

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7.8

"Tasty breakfast"

Tasty breakfast.

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7.6

"Great location"

Great location.

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7.5

"Fantastic service"

Friendly service and great reception.

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7.2

"Awesome vibe"

Awesome vibe. Relatively modern hotel. Friendly atmosphere.

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5.1

"Quite clean"

Room cleanliness is acceptable.

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4.6

"Room needs to be improved"

Out-of-date, poorly maintained rooms with bad bathrooms and beds. Fine room size and cleanliness.

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4.3

"More comfort would be nice"

Room sizes are okay, but below average comfort and beds.

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2.9

"Complaints about WiFi"

Wifi quality could be improved.

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8.4

"Fantastic service"

Friendly service and great reception.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.4

"Great amenities"

New facilities.

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7.4

"Awesome vibe"

Awesome vibe. Relatively modern hotel. Friendly atmosphere.

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7.1

"Great location"

Great location.

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5.8

"Quite clean"

Room cleanliness is acceptable.

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5.3

"Room is all right"

Room cleanliness is acceptable.

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8.4

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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8.1

"Tasty breakfast"

Tasty breakfast.

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7.4

"Great location"

Great location.

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4.4

"Room needs to be improved"

Poor rooms and bathrooms.

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3.7

"More comfort would be nice"

More comfort would be nice.

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8.5

"Fantastic service"

Fantastic service.

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7.6

"Great location"

Great location.

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5.0

"Room is all right"

Room needs to be improved.

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