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Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 10106 reviews

heart

8.9

Service

9.1

1931 reviews

Breakfast

8.8

420 reviews

Food

8.8

1352 reviews

Location

7.6

267 reviews

WiFi

6.7

64 reviews

Room

6.7

910 reviews

Pool

5.6

78 reviews

Comfort

4.9

219 reviews

100% Verified Real Reviews

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9.1

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated. Great reception, waitstaff, and management. Room service is perfect.

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8.8

"Tasty breakfast"

Tasty breakfast.

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8.8

"Delicious food"

Good menu and food, but guests complain about the cleanliness of the dining area. Okay dining experience, with acceptable desserts and fruits. Soups are ok.

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7.6

"Great location"

Great location. Easy car access but inadequate parking. Centrally located, reasonably close to shopping.

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6.7

"Regular internet service"

Regular internet service.

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6.7

"Room is all right"

Rooms are large enough and clean enough, but with flawed maintenance and subpar beds. Small rooms and poorly cleaned bathrooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

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5.6

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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4.9

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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8.4

"Fantastic service"

Friendly service and great reception.

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8.1

"Tasty breakfast"

Tasty breakfast.

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7.5

"Delicious food"

Delicious food.

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7.3

"Great location"

Great location.

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5.8

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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5.7

"Room is all right"

Older, reasonably clean and moderate-sized rooms. Poorly maintained rooms with subpar beds and furniture, and inadequate A/C.

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5.3

"Ordinary pool"

Ordinary pool.

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5.3

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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4.6

"More comfort would be nice"

Rooms are moderately-sized but uncomfortable with poor beds and air conditioning.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.7

"Tasty breakfast"

Tasty breakfast.

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7.7

"Great location"

Great location.

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6.5

"Room is all right"

Fine room size and cleanliness. Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms.

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5.7

"Quite clean"

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities.

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5.4

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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5.2

"Comfortable"

Somewhat comfortable and acceptably sized rooms.

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9.1

"Fantastic service"

Friendly service.

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7.2

"Awesome vibe"

Awesome vibe.

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6.0

"Quite clean"

Room cleanliness is acceptable.

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5.7

"Room is all right"

Room cleanliness is acceptable.

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8.7

"Fantastic service"

Friendly service, and reception was okay.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.2

"Awesome vibe"

Awesome vibe.

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7.1

"Great location"

Great location.

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5.3

"Room is all right"

Room cleanliness is acceptable.

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4.5

"More comfort would be nice"

More comfort would be nice.

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