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Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 8502 reviews

heart

8.9

Service

9.1

1698 reviews

Food

8.8

1118 reviews

Breakfast

8.7

355 reviews

Location

8.0

229 reviews

Room

6.9

817 reviews

WiFi

5.8

51 reviews

Pool

4.9

64 reviews

Comfort

4.9

197 reviews

100% Verified Real Reviews

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9.1

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated. Great reception, waitstaff, and management. Room service is perfect.

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8.8

"Delicious food"

Clean enough restaurant with a great menu and excellent desserts, okay overall.

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8.7

"Tasty breakfast"

Tasty breakfast.

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8.0

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to the city centre with good shopping options nearby.

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6.9

"Room is all right"

Rooms are large enough and clean enough, but with flawed maintenance and subpar beds. Small rooms and poorly cleaned bathrooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

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5.8

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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4.9

"Pool should be renewed"

Pool in need of cleaning.

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4.9

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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8.3

"Great location"

Great location.

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8.2

"Delicious food"

Delicious food.

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8.0

"Tasty breakfast"

Tasty breakfast.

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8.0

"Fantastic service"

Efficient, friendly service with a nice reception.

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6.4

"Room is all right"

Fine room size and cleanliness. Poorly maintained rooms with poorly cleaned bathrooms and uncomfortable beds.

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4.8

"More comfort would be nice"

Room sizes are okay, but below average comfort and beds.

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3.2

"Complaints about WiFi"

Wifi quality could be improved.

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8.7

"Tasty breakfast"

Tasty breakfast.

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8.7

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.6

"Delicious food"

Delicious food.

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7.6

"Great location"

Great location.

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6.7

"Room is all right"

Older, reasonably clean and moderate-sized rooms.

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6.4

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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5.0

"Comfortable"

Somewhat comfortable and acceptably sized rooms.

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4.6

"Pool should be renewed"

Pool should be renewed.

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8.6

"Tasty breakfast"

Tasty breakfast.

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8.5

"Fantastic service"

Friendly service and great reception.

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7.9

"Great location"

Great location.

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7.8

"Awesome vibe"

Awesome vibe.

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6.3

"Quite clean"

Room cleanliness is acceptable.

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5.5

"Room is all right"

Room cleanliness is acceptable.

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4.4

"More comfort would be nice"

More comfort would be nice.

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8.9

"Fantastic service"

Friendly service.

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6.1

"Room is all right"

Room is all right.

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