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Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 6945 reviews

heart

8.8

Service

9.1

1427 reviews

Food

8.7

865 reviews

Breakfast

8.6

326 reviews

Location

7.5

229 reviews

Room

5.9

808 reviews

Pool

5.7

60 reviews

Comfort

5.0

200 reviews

WiFi

3.0

55 reviews

100% Verified Real Reviews

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9.1

"Fantastic service"

Professional, friendly service, and great reception and management. Fine restaurant service but inadequate housekeeping.

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8.7

"Delicious food"

Clean enough restaurant with a great menu and excellent desserts, okay overall.

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8.6

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.5

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to the city centre with good shopping options nearby.

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5.9

"Room is all right"

Decent rooms and views. Small rooms and poorly cleaned bathrooms. Rooms are outdated and have beds described by guests as uncomfortable. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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5.7

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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5.0

"Comfortable"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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8.9

"Best value for money"

Best value for money.

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8.2

"Tasty breakfast"

Tasty breakfast.

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8.1

"Delicious food"

Delicious food.

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7.7

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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7.7

"Great location"

Great location.

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5.3

"Room is all right"

Fine room size and cleanliness. Older, poorly maintained rooms, and problems with beds and bathroom tidiness.

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4.8

"More comfort would be nice"

Room sizes are okay, but below average comfort and beds.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.1

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Relatively modern hotel.

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7.0

"Great location"

Location is ok.

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5.5

"Quite clean"

Cleanliness is lacking in rooms and bathrooms.

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5.2

"Room is all right"

Relatively new and tidy rooms of average size. Bathroom needs cleaning.

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4.8

"More comfort would be nice"

Rooms are decent sized but not rated very comfortable.

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8.8

"Fantastic service"

Friendly service and great reception.

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8.5

"Tasty breakfast"

Tasty breakfast.

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7.2

"Great location"

Great location.

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6.6

"Quite clean"

Quite clean.

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5.0

"Room is all right"

Rooms are alright, but bathrooms are not great.

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4.8

"More comfort would be nice"

More comfort would be nice.

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9.0

"Fantastic service"

Fantastic service.

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5.3

"Room is all right"

Room is all right.

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