facebook
cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 11102 reviews

heart

8.9

Service

9.1

2064 reviews

Food

8.8

1469 reviews

Breakfast

8.8

433 reviews

Location

7.8

275 reviews

Room

6.8

932 reviews

WiFi

6.2

61 reviews

Comfort

5.3

221 reviews

Wellness Area

5.3

16 reviews

Pool

5.3

45 reviews

100% Verified Real Reviews

grey circle

9.1

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated. Great reception, waitstaff, and management. Smooth booking process. Hotel security can be an issue.

grey circle

8.8

"Delicious food"

Excellent menu and overall experience, with average restaurant cleanliness. Soups do not taste good.

grey circle

8.8

"Tasty breakfast"

Great and affordable breakfast.

grey circle

7.8

"Great location"

Great location. Easy car access but inadequate parking. Near to the city centre with good shopping options nearby.

grey circle

6.8

"Room is all right"

Relatively clean, spacious rooms with great views. Small rooms and poorly cleaned bathrooms. Complaints about the furniture, TVs, A/C, and beds. Room need better maintenance, and minibars are not great. Shower can be a problem.

grey circle

6.2

"Regular internet service"

Regular internet service. Wifi quality could be improved.

grey circle

5.3

"Comfortable"

Rooms are big and moderately comfortable. Noisy rooms, small bathrooms, uncomfortable beds, and inadequate A/C.

grey circle

5.3

"Sufficient wellness & sports facilities"

Fitness area is subpar but wellness area/options are acceptable.

grey circle

5.3

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

grey circle

8.3

"Tasty breakfast"

Tasty breakfast.

grey circle

8.1

"Great location"

Great location.

grey circle

7.9

"Fantastic service"

Reception is average, but service is professional.

grey circle

6.2

"Room is all right"

Rooms are decent size, age, and reasonably clean, but could use maintenance. Weakness include A/C, furnishings, and bathroom cleanliness.

grey circle

5.2

"Ordinary pool"

Ordinary pool.

grey circle

4.8

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Average sized rooms.

grey circle

4.1

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

grey circle

8.6

"Delicious food"

Great dining experience.

grey circle

8.5

"Tasty breakfast"

Tasty breakfast.

grey circle

7.5

"Great location"

Well-located, although unfortunately the parking isn't easy.

grey circle

6.8

"Room is all right"

Enormous and decently sized rooms. Bathroom needs cleaning.

grey circle

6.2

"Quite clean"

Cleanliness is lacking in rooms and bathrooms.

grey circle

5.7

"Comfortable"

Rooms are big and moderately comfortable.

grey circle

5.0

"Ordinary pool"

Pool should be renewed.

grey circle

8.9

"Delicious food"

Delicious food.

grey circle

8.5

"Fantastic service"

Friendly service, and reception was okay.

grey circle

8.5

"Tasty breakfast"

Tasty breakfast.

grey circle

7.7

"Great location"

Great location.

grey circle

6.4

"Quite clean"

Room cleanliness is acceptable.

grey circle

5.5

"Room is all right"

Room cleanliness is acceptable.

grey circle

4.7

"More comfort would be nice"

More comfort would be nice.

grey circle

8.9

"Fantastic service"

Friendly service.

grey circle

7.9

"Great location"

Great location.

grey circle

6.2

"Quite clean"

Room cleanliness is acceptable.

grey circle

5.9

"Room is all right"

Room cleanliness is acceptable.

grey circle

5.6

"Comfortable"

Comfortable.

Upload your photos

Browse Mercure Surabaya traveller photo gallery

Photos from travellers