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333 West Lake Avenue Zhejiang Province , 310002, Hangzhou, China

Review Score

Based on 5576 reviews

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9.1

Location

9.7

1876 reviews

Service

8.7

1652 reviews

Breakfast

8.0

364 reviews

Bar and Beverages

7.2

47 reviews

Room

6.5

1309 reviews

Comfort

6.4

459 reviews

Value for money

5.5

382 reviews

Wellness Area

2.2

14 reviews

WiFi

2.0

21 reviews

Pool

1.2

78 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Convenient car access and well-priced parking. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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8.7

"Fantastic service"

Professional and friendly service and restaurant service. Management, housekeeping and reception are great. Great concierge service.

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8.0

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.2

"Bar is awesome"

Nice bar with tasty alcoholic drinks.

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6.5

"Room is all right"

Kitchenette and room size alright but rooms lacking maintenance. Clean rooms with nice beds, lovely balconies and beautiful views. Bathroom needs cleaning. Old rooms with substandard TV's, furniture and air conditioning. Shower can be a problem.

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6.4

"Comfortable"

Rooms are of average size, not too noisy, and comfortable enough. Beds are great, but A/C is lacking.

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5.5

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Food is a bit overpriced.

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2.2

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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2.0

"Complaints about WiFi"

Wifi quality could be improved.

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1.2

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Great location. Good car access, but so-so parking. Great sightseeing, restaurants and shopping nearby.

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9.0

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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7.6

"Bar is awesome"

Bar is awesome.

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7.5

"Tasty breakfast"

Tasty breakfast.

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6.3

"Room is all right"

Decent, clean rooms with great beds and awesome views. Older, poorly maintained rooms, suboptimal bathrooms and A/C. Shower can be a problem.

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5.3

"Fairly good value for money"

Fairly good value for money.

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5.2

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

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1.2

"Pool should be renewed"

Pool should be renewed.

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9.8

"Great location"

Great location. Excellent parking and car access. Good shopping and sightseeing.

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8.9

"Fantastic service"

Professional, friendly service, and great reception and management.

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7.9

"Tasty breakfast"

Tasty breakfast.

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7.4

"Great room"

Medium sized, clean rooms with lovely views and comfortable beds. Older, poorly maintained rooms, suboptimal bathrooms and A/C.

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5.6

"Fairly good value for money"

Fairly good value for money.

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1.7

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location with good access by car. Good shopping and sightseeing.

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8.9

"Fantastic service"

Professional, friendly service, and great reception and management.

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8.3

"Tasty breakfast"

Tasty breakfast.

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6.7

"Room is all right"

Medium sized, clean rooms with lovely views and comfortable beds. Outdated, poorly maintained rooms with insufficient A/C. Bathrooms are moderately-sized, but substandard.

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5.2

"Fairly good value for money"

Fairly good value for money.

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9.8

"Great location"

Great location with good access by car.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.9

"Tasty breakfast"

Tasty breakfast.

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6.7

"Room is all right"

Great beds in clean and decently sized rooms.

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5.8

"Fairly good value for money"

Fairly good value for money.

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