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333 West Lake Avenue Zhejiang Province , 310002, Hangzhou, China

Review Score

Based on 5185 reviews

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9.1

Location

9.7

1794 reviews

Service

8.7

1554 reviews

Breakfast

8.0

329 reviews

Bar and Beverages

7.9

43 reviews

Room

6.6

1291 reviews

Comfort

6.2

469 reviews

Value for money

5.5

370 reviews

Wellness Area

2.8

18 reviews

WiFi

1.4

26 reviews

Pool

0.8

72 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Convenient car access and well-priced parking. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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8.7

"Fantastic service"

Professional and friendly service and restaurant service. Management, housekeeping and reception are great. Great concierge service.

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8.0

"Tasty breakfast"

Great and affordable breakfast.

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7.9

"Bar is awesome"

Nice bar with tasty alcoholic drinks.

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6.6

"Room is all right"

Kitchenette and room size alright but rooms lacking maintenance. Clean rooms with nice beds, lovely balconies and beautiful views. Mediocre sized, poorly cleaned bathrooms. Old rooms with substandard TV's, furniture and air conditioning. Shower can be a problem.

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6.2

"Comfortable"

Room size and comfort are OK, but beds are great. Air conditioning is poor, but bathroom size and noise level are acceptable.

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5.5

"Fairly good value for money"

Fairly good value for money. Fair breakfast prices.

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2.8

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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1.4

"Complaints about WiFi"

Wifi quality could be improved.

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0.8

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby.

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9.0

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.5

"Bar is awesome"

Bar is awesome.

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6.6

"Room is all right"

Decent, clean rooms with great beds and awesome views. Bathrooms are moderately-sized, but substandard. Outdated, poorly maintained rooms with insufficient A/C. Shower can be a problem.

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5.2

"Fairly good value for money"

Fairly good value for money.

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1.0

"Pool should be renewed"

Pool should be renewed.

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9.7

"Great location"

Great location with good access by car.

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8.8

"Fantastic service"

Professional, friendly service, and great reception and management.

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8.3

"Tasty breakfast"

Tasty breakfast.

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7.9

"Great room"

Very good beds, views, and room cleanliness, and okay bathrooms. Poorly-maintained, old, reasonably-sized rooms, and inadequate A/C. Shower can be a problem.

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1.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Great location with good access by car. Good shopping and sightseeing.

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9.1

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.0

"Tasty breakfast"

Tasty breakfast.

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6.7

"Room is all right"

Room and bathroom sized adequately. Clean rooms with wonderful beds and stunning views. Old, poorly maintained rooms.

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9.7

"Great location"

Great location with good access by car.

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8.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.9

"Tasty breakfast"

Tasty breakfast.

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6.7

"Room is all right"

Great beds in clean and decently sized rooms.

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