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333 West Lake Avenue Zhejiang Province , 310002, Hangzhou, China

Review Score

Based on 5816 reviews

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9.1

Location

9.7

1975 reviews

Service

8.6

1717 reviews

Breakfast

8.0

401 reviews

Room

7.1

1349 reviews

Bar and Beverages

7.0

51 reviews

Comfort

6.2

470 reviews

Value for money

5.9

382 reviews

WiFi

2.9

24 reviews

Wellness Area

1.5

19 reviews

Pool

1.3

81 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Convenient car access and well-priced parking. Central location with great sightseeing, dining out and shopping. Average parking. Close to public transport and the train.

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8.6

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service. Restaurant could offer better service. Room service could have been improved.

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8.0

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.1

"Great room"

Clean rooms with nice beds, lovely balconies and beautiful views. Rooms are OK size, but old and neglected with poor furniture. Bathrooms are moderately-sized, but substandard. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

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7.0

"Bar is awesome"

Bar is alright with good drinks.

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6.2

"Comfortable"

Room size and comfort are OK, but beds are great. Decent-sized bathrooms, but noisy rooms and insufficient A/C.

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5.9

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Normally priced food.

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2.9

"Complaints about WiFi"

Wifi quality could be improved.

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1.5

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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1.3

"Pool should be renewed"

Pool should be renewed.

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9.6

"Great location"

Good location, close to public transport. Good car access, but so-so parking. Great sightseeing, restaurants and shopping nearby.

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8.8

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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7.7

"Tasty breakfast"

Tasty breakfast.

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7.2

"Bar is awesome"

Bar is awesome.

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6.9

"Room is all right"

A/C is deficient and the rooms need more maintenance, but overall okay. Clean rooms with wonderful beds and stunning views. Bathrooms are moderately-sized, but substandard. Shower can be a problem.

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5.5

"Fairly good value for money"

Fairly good value for money.

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4.1

"Amenities are not the best"

Facilities in need of refurbishment.

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1.6

"Pool should be renewed"

Pool should be renewed.

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9.9

"Great location"

Great location. Good car access, but so-so parking. Good shopping and sightseeing.

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8.8

"Fantastic service"

Great reception with professional, welcoming service.

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8.3

"Great room"

Medium sized, clean rooms with lovely views and comfortable beds. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.4

"Bar is awesome"

Bar is awesome.

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1.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.8

"Great location"

Great location with excellent sightseeing. Good accessibility by car.

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9.3

"Fantastic service"

Professional, friendly service, and great reception and management.

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8.1

"Tasty breakfast"

Tasty breakfast.

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7.1

"Great room"

Clean rooms with wonderful beds and stunning views. Room size is OK, although rooms look old with poor air conditioning. Bathrooms are moderately-sized, but substandard.

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6.1

"Fairly good value for money"

Fairly good value for money.

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9.5

"Great location"

Great location with good access by car.

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8.6

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.1

"Great room"

Large, clean rooms with complaints about bathrooms.

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5.7

"Fairly good value for money"

Fairly good value for money.

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