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Av Tulum y Nichupte Supermanzana 11 M2 L3 , 77504, Cancún, Benito Juárez, Mexico

Review Score

Based on 5899 reviews

heart

7.9

Location

8.7

877 reviews

Service

7.5

1259 reviews

WiFi

6.7

78 reviews

Breakfast

4.9

316 reviews

Food

4.6

226 reviews

Room

3.8

1451 reviews

Beach

3.8

45 reviews

Comfort

3.3

649 reviews

Bar and Beverages

3.3

18 reviews

Wellness Area

1.9

17 reviews

Pool

0.5

44 reviews

100% Verified Real Reviews

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8.7

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Near to public transport and the airport. Beach is a bit far.

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7.5

"Fantastic service"

Professional service and acceptable reception, but less impressive housekeeping. Great valet service. Poorly managed with subpar restaurant service. Booking process should be better organized. Room service could have been improved.

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6.7

"Regular internet service"

Average wifi quality.

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4.9

"Breakfast can be improved"

Breakfast can be improved.

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4.6

"Food could be better"

Unpleasant dining experience, with unappetizing desserts/fruits and a poorly cleaned dining area. Food prices are okay, but sub-par menu. Low rated side dishes and snacks. Pizza is ok. Tasteless vegetables.

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3.8

"Room needs to be improved"

Rooms are small and poorly furnished with uncomfortable beds and subpar TV's. Small rooms and poorly cleaned bathrooms. Rooms are somewhat clean but have fantastic views. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

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3.8

"Beach is not so nice"

Beach is not so nice.

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3.3

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Small bathrooms and inadequate A/C.

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3.3

"Bar could improve"

Poor bar with subpar drinks.

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1.9

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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0.5

"Pool should be renewed"

Pool should be renewed.

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8.3

"Great location"

Great location near the airport. Centrally located, near restaurants, bars, and shopping. Accessible by car, but parking is costly. Beach is a bit far.

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7.2

"Fantastic service"

Friendly, professional service, and decent reception, but less well rated housekeeping. Great valet service.

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6.7

"Regular internet service"

Average wifi quality.

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5.6

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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3.8

"Room needs to be improved"

Small rooms with poorly cleaned bathrooms and subpar beds, but decent cleanliness in the room. Rooms needing updating with poor quality A/C and minibars. Shower can be a problem. Great view.

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3.4

"Beach is not so nice"

Beach is not so nice.

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3.2

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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0.5

"Pool should be renewed"

Pool should be renewed.

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8.8

"Great location"

Great location.

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6.4

"Service is adequate"

Reception and service are alright. Friendly, professional service, however housekeeping is less well rated.

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4.3

"Breakfast can be improved"

Breakfast can be improved.

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4.1

"Room needs to be improved"

Inadequately cleaned and maintained rooms and bathrooms. Small rooms with poor televisions, air conditioning, and beds.

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4.0

"Food could be better"

Food could be better.

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3.9

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C. Noise level is acceptable.

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8.8

"Great location"

Great location near lots of shopping.

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7.2

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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6.7

"Regular internet service"

Average wifi quality.

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4.9

"Breakfast can be improved"

Breakfast can be improved.

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3.9

"Room needs to be improved"

Smaller, poorly maintained rooms with subpar bathrooms and A/C. Views are good, menus are average, and rooms are acceptably clean.

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3.6

"More comfort would be nice"

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

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0.4

"Pool should be renewed"

Pool should be renewed.

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9.0

"Great location"

Great location near lots of shopping.

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7.9

"Fantastic service"

Professional service and good reception.

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6.6

"Decent vibe"

Decent vibe.

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5.5

"Breakfast is average"

Breakfast is average.

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3.9

"Room needs to be improved"

Fairly clean rooms, though small with uncomfortable beds and poor bathrooms.

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2.9

"More comfort would be nice"

Small, uncomfortable rooms with subpar beds and too much noise.

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