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Av Tulum y Nichupte Supermanzana 11 M2 L3 , 77504, Cancún, Benito Juárez, Mexico

Review Score

Based on 5425 reviews

heart

7.9

Location

8.7

769 reviews

Service

7.8

1160 reviews

WiFi

6.4

73 reviews

Breakfast

5.4

296 reviews

Food

4.1

194 reviews

Beach

3.9

40 reviews

Room

3.6

1335 reviews

Comfort

3.1

588 reviews

Bar and Beverages

2.6

19 reviews

Wellness Area

2.1

13 reviews

Pool

1.8

24 reviews

100% Verified Real Reviews

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8.7

"Great location"

Great location. Near the city centre with nearby dining and shopping, and okay sightseeing. Accessible by car, but parking is costly. Near to public transport and the airport. Beach is a bit far.

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7.8

"Fantastic service"

Friendly and professional service, with great reception but subpar housekeeping. Poorly managed with subpar restaurant service. Booking process should be better organized. Great valet service. Room service could have been improved. Standard laundry service.

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6.4

"Regular internet service"

Average wifi quality.

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5.4

"Breakfast is average"

Breakfast is average.

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4.1

"Food could be better"

Bad overall dining experience with a bad menu. Food is affordable, but guests disliked the dessert, fruits, and general cleanliness. Low rated side dishes and snacks. Tasteless vegetables.

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3.9

"Beach is not so nice"

Beach is not so nice.

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3.6

"Room needs to be improved"

Complaints about cleanliness, maintenance, and TVs. Small rooms and poorly cleaned bathrooms. Great views, but poor quality beds and furniture in somewhat old rooms. Small rooms with subpar A/C, minibars, and kitchenettes. Shower can be a problem.

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3.1

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Small bathrooms and inadequate A/C.

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2.6

"Bar could improve"

Poor bar with subpar drinks.

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2.1

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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1.8

"Pool should be renewed"

Pool should be renewed.

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8.4

"Great location"

Great location near the airport. Centrally located, near restaurants, bars, and shopping. Accessible by car, but parking is costly. Beach is a bit far.

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7.4

"Fantastic service"

Professional service and great reception, but poor housekeeping. Great valet service.

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6.6

"Regular internet service"

Average wifi quality.

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5.8

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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4.7

"Food could be better"

Food and menu are not highly reviewed.

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4.0

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Poorly-maintained rooms and cleaned bathrooms, with subpar A/C and beds. Shower can be a problem. Great view.

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3.6

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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3.4

"Beach is not so nice"

Beach is not so nice.

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1.8

"Pool should be renewed"

Pool should be renewed.

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9.0

"Great location"

Great location near lots of shopping.

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7.5

"Fantastic service"

Professional service and good reception.

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6.5

"Regular internet service"

Average wifi quality.

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5.4

"Breakfast is average"

Breakfast is average.

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4.2

"Food could be better"

Food could be better.

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3.8

"Room needs to be improved"

Bathrooms and rooms are untidy. Cramped rooms with bad beds and substandard A/C.

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3.4

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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8.9

"Great location"

Great location near lots of shopping.

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7.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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3.3

"Room needs to be improved"

Guests complained about size, comfort, cleanliness, and bathrooms.

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3.1

"More comfort would be nice"

Small, uncomfortable rooms with subpar beds and too much noise.

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8.9

"Great location"

Great location.

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7.6

"Fantastic service"

Fantastic service.

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4.1

"Room needs to be improved"

Room needs to be improved.

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3.0

"More comfort would be nice"

More comfort would be nice.

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