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Av Tulum y Nichupte Supermanzana 11 M2 L3 , 77504, Cancún, Benito Juárez, Mexico

Review Score

Based on 6268 reviews

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7.9

Location

8.9

938 reviews

Service

7.5

1322 reviews

WiFi

5.8

76 reviews

Breakfast

5.1

342 reviews

Food

4.6

241 reviews

Room

3.8

1487 reviews

Comfort

3.4

668 reviews

Bar and Beverages

3.2

18 reviews

Wellness Area

1.4

16 reviews

Pool

0.4

42 reviews

100% Verified Real Reviews

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8.9

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Near to public transport and the airport. Beach is a bit far.

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7.5

"Fantastic service"

Mostly friendly and professional service, but bad restaurant service. Reception and management are fine, but housekeeping is below average. Valet service is ok. Room service could have been improved.

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5.8

"Regular internet service"

Average wifi quality.

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5.1

"Breakfast is average"

Breakfast is decent but expensive.

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4.6

"Food could be better"

Poorly rated food, particularly desserts. Guests dislike the cleanliness and menus in the restaurant. Food is pricey and snacks are subpar. Pizza is not the best. Tasteless vegetables.

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3.8

"Room needs to be improved"

Poorly-maintained, small, old rooms with inadequate A/C. Views are good, menus are average, and rooms are acceptably clean. Small rooms and poorly cleaned bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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3.4

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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3.2

"Bar could improve"

Poor bar with subpar drinks.

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1.4

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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0.4

"Pool should be renewed"

Pool should be renewed.

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8.4

"Great location"

Great location near the airport. Accessible by car, but parking is costly. Shopping, restaurants and bars in the area are great. Beach is a bit far.

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7.5

"Fantastic service"

Professional service and acceptable reception, but less impressive housekeeping. Valet service is ok.

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5.9

"Regular internet service"

Average wifi quality.

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5.9

"Breakfast is average"

Breakfast is decent but expensive.

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4.0

"Room needs to be improved"

Small, old rooms with deficient A/C and minibars. Views are good, menus are average, and rooms are acceptably clean. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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3.4

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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0.6

"Pool should be renewed"

Pool should be renewed.

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8.9

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.7

"Fantastic service"

Friendly, professional service, and decent reception, but less well rated housekeeping.

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6.1

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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4.8

"Breakfast can be improved"

Breakfast can be improved.

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4.4

"Room needs to be improved"

Small rooms with below average bathrooms and poor maintenance. Clean enough, with decent beds and poorer televisions and air conditioning.

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4.2

"Food could be better"

Food and menu are not highly reviewed.

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4.1

"More comfort would be nice"

Guests complained about room size, comfort, beds, and A/C.

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9.2

"Great location"

Great location near lots of shopping.

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7.0

"Fantastic service"

Friendly, professional service, and decent reception, but less well rated housekeeping.

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5.9

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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5.8

"Regular internet service"

Average wifi quality.

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5.3

"Breakfast is average"

Breakfast is average.

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4.7

"Food could be better"

Food could be better.

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4.2

"Room needs to be improved"

Smaller, poorly maintained rooms with subpar bathrooms and A/C. Views are good, menus are average, and rooms are acceptably clean.

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3.9

"More comfort would be nice"

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

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9.2

"Great location"

Great location near lots of shopping.

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7.3

"Fantastic service"

Friendly and professional service, with great reception but subpar housekeeping.

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5.9

"Breakfast is average"

Breakfast is average.

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5.6

"Quite clean"

Buildings are reasonably clean, but less well kept up rooms.

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4.4

"Food could be better"

Food could be better.

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3.7

"More comfort would be nice"

Small rooms with subpar beds, lacking comfort but not too loud.

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3.7

"Room needs to be improved"

Guests complained about size, comfort, cleanliness, and bathrooms.

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