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Av Tulum y Nichupte Supermanzana 11 M2 L3 , 77504, Cancún, Benito Juárez, Mexico

Review Score

Based on 6721 reviews

heart

7.9

Location

8.8

1037 reviews

WiFi

7.7

87 reviews

Service

7.3

1404 reviews

Breakfast

5.2

358 reviews

Food

4.7

257 reviews

Room

4.5

1574 reviews

Comfort

3.1

725 reviews

Wellness Area

1.2

17 reviews

Pool

0.2

40 reviews

100% Verified Real Reviews

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8.8

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Near to public transport and the airport. Beach is a bit far.

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7.7

"Good internet service"

Good internet service. Average wifi quality.

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7.3

"Fantastic service"

Professional service. Average management, reception and housekeeping. Valet service is ok. Room service could have been improved. Restaurant could offer better service.

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5.2

"Breakfast is average"

Breakfast is decent but expensive.

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4.7

"Food could be better"

Dining is not great with untidy dining area and poor menu. Food reasonably-priced with good desserts. Bad snacks. Good poultry dishes. Tasteless vegetables. Pizza is not the best.

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4.5

"Room needs to be improved"

Complaints about cleanliness, maintenance, and TVs. Small rooms with subpar A/C, minibars, and kitchenettes. Small rooms and poorly cleaned bathrooms. Great views, but poor quality beds and furniture in somewhat old rooms. Shower can be a problem.

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3.1

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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1.2

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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0.2

"Pool should be renewed"

Pool should be renewed.

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8.6

"Great location"

Great location near the airport. Centrally located, near restaurants, bars, and shopping. Pricey, inconvenient parking. Beach is a bit far.

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7.6

"Fantastic service"

Professional service and acceptable reception, but less impressive housekeeping. Valet service is ok.

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6.4

"Regular internet service"

Average wifi quality.

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6.0

"Breakfast is average"

Breakfast is decent but expensive.

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5.0

"Food is all right"

Poor menus and okay food.

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4.4

"Room needs to be improved"

Lovely view, although rooms are small, old and poorly cleaned. Uncomfortable beds and poor minibars, in badly maintained rooms with complaints about the A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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4.0

"Beach is not so nice"

Beach is not so nice.

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3.0

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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0.2

"Pool should be renewed"

Pool should be renewed.

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8.9

"Great location"

Well-located, although unfortunately the parking isn't easy.

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6.3

"Service is adequate"

Reception and service are alright. Friendly, professional service, however housekeeping is less well rated.

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5.4

"Breakfast is average"

Breakfast is average.

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4.9

"Room needs to be improved"

Rooms are poorly cleaned, as are the bathrooms, with substandard A/C and TV's. Rooms are small and lacking maintenance, but beds are average. Shower can be a problem.

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4.6

"Food could be better"

Food and menu are not highly reviewed.

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3.6

"More comfort would be nice"

Guests complained about room size, comfort, beds, and A/C.

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8.8

"Great location"

Great location near lots of shopping. Reasonably accessible by car.

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7.1

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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6.0

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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5.9

"Regular internet service"

Average wifi quality.

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5.2

"Breakfast is average"

Breakfast is average.

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5.1

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Smaller, poorly maintained rooms with subpar bathrooms and A/C.

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4.9

"Food could be better"

Food could be better.

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3.7

"More comfort would be nice"

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

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8.9

"Great location"

Great location near lots of shopping.

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7.9

"Fantastic service"

Friendly and professional service with decent reception and housekeeping.

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5.8

"Quite clean"

Room cleanliness is acceptable.

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5.3

"Breakfast is average"

Breakfast is average.

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4.9

"Food could be better"

Food could be better.

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4.0

"Room needs to be improved"

Complaints with size and maintenance, with poor beds and bathrooms. Room cleanliness is acceptable.

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3.3

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds.

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